Service Dispatcher

Summary

Service Dispatcher

Location: Baltimore, MD 21227

Duration: 12 months

Payrate: $16.00 W2 (all inclusive)

Work Type: Fully onsite

Working Hours: Monday-Friday 7-4pm

Key Responsibilities

Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated

Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements

Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule

Proactively distribute work orders for jobs daily

Adhere to scheduling guidelines and work order priority to manage schedule

Assist with the management and recording of non-productive technician time

Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs

Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general

Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

Education: HS Diploma/GED

Job Description

Service Dispatcher

Location: Baltimore, MD 21227

Duration: 12 months

Payrate: $16.00 W2 (all inclusive)

Work Type: Fully onsite

Working Hours: Monday-Friday 7-4pm

Key Responsibilities

Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated

Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements

Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule

Proactively distribute work orders for jobs daily

Adhere to scheduling guidelines and work order priority to manage schedule

Assist with the management and recording of non-productive technician time

Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs

Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general

Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

Education: HS Diploma/GED