Service Dispatcher

Summary

Service Dispatcher Air Systems, Inc. is seeking a Service Dispatcher that is responsible for coordinating daily HVAC service operations, including scheduling technicians, managing work orders, and ensuring timely communication with customers and field. This role directly impacts technician utilization, response times, and the accuracy of billing and payroll.Essential Duties & Responsibilities Technician Scheduling & DispatchBuild and maintain daily and weekly technician schedules based on priority, geography, and skillsetDispatch technicians to service calls using dispatch software, phone, and emailAdjust schedules in real-time to account for emergencies, delays, and cancellationsEnsure technicians have complete job information, site contacts, and necessary materials before arrivalWork Order Management & DocumentationCreate, update, and close work orders with accurate labor hours, job notes, and billing detailsVerify technician time entries daily to support payroll and billing accuracyEnsure all required documentation is complete before closing work ordersMaintain accurate records of service calls, customer requests, and contract workCustomer CommunicationServe as the primary point of contact for incoming service calls and scheduling requestsProvide customers with clear updates on technician arrival times, delays, and job statusRespond to customer inquiries and service issues with timely follow-upField Coordination & SupportCommunicate continuously with technicians regarding job status, schedule changes, and prioritiesCoordinate with Purchasing to ensure materials and equipment are available ahead of scheduled workHelp resolve scheduling conflicts and field issues that impact job completionEscalate service delays or customer concerns to management as neededOperational SupportSupport service operations with administrative tasks including filing, reporting, and data entryAssist Service Team Manager with project coordination and internal initiatives as neededMaintain organization of service records and documentation for both service and retrofit departmentsRole RequirementsAbility to work extended hours and overtime during peak service periodsStrong attention to detail in scheduling, documentation, and work order managementAbility to coordinate effectively with technicians, customers, and internal teamsMaintain professionalism in all customer and team interactionsPerform other duties and responsibilities as assignedPerformance Expectations (Key Metrics)The Dispatcher is expected to meet the following standards:Response Time: Incoming service calls answered or returned within defined SLA (e.g., same day or within 1 hour for urgent requests)Schedule Efficiency: Maintain high technician utilization with minimal downtime between callsWork Order Accuracy: Complete and accurate work order closure with minimal billing or payroll correctionsOn-Time Dispatching: Technicians dispatched on schedule with minimal delaysCustomer Communication: Professional, proactive updates provided for schedule changes or delaysData Accuracy: Work orders, customer information, and service records consistently maintained without errorsQualifications Required QualificationsHigh School Diploma or GED RequiredExceptional customer serviceThe aptitude to connect with and gain respect of field personnel to obtain direct answers in difficult situationsExcellent oral and written communicationComfortable with learning new software programsAbility to manage multiple priorities in a fast-paced environmentStrong communication skills with both customers and field personnelProficiency in Microsoft Excel and WordPreferred QualificationsStrong working knowledge of service workflows (work orders, scheduling, technician dispatch)HVAC industry experience (dispatching, technical support, or field experience)Familiarity with HVAC systems, parts, and service processesExperience with dispatching or service management software (e.g., Corrigo or similar)Experience supporting maintenance agreements and recurring service contractsBenefits Comprehensive health coverage (medical, dental, vision, prescription).Telehealth access and HSA/FSA options.Employer-paid Life, Accident, and Disability Insurance: 1.5 times your salary.Generous paid time off, with increases each year + 10 paid holidays.On-site employee gym and EV plugs and/or bike commuter benefits.Opportunities for professional growth through educational assistance and career development programs.A flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.Why Air Systems? At Air Systems, we believe in fostering an environment of growth, integrity, and respect. We take pride in being an employer that values safety, teamwork, and a commitment to excellence. Our Standards of Success reflect the values we uphold in every project:Safety First: We care about the safety and well-being of our employees, partners, and clients.Teamwork: We work together with respect, integrity, and a shared commitment to excellence.Innovation & Growth: We're always looking for better ways to do thingsand we encourage creativity and continuous improvement.Competitive Salary $25 - $35 per hour based on experience.Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy Please review our Affirmative Action Policy.Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.Geographic Disclosure Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.At Air Systems, we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. We do not share your information with third parties, except as required by law or with your consent.

Job Description

Service Dispatcher Air Systems, Inc. is seeking a Service Dispatcher that is responsible for coordinating daily HVAC service operations, including scheduling technicians, managing work orders, and ensuring timely communication with customers and field. This role directly impacts technician utilization, response times, and the accuracy of billing and payroll.Essential Duties & Responsibilities Technician Scheduling & DispatchBuild and maintain daily and weekly technician schedules based on priority, geography, and skillsetDispatch technicians to service calls using dispatch software, phone, and emailAdjust schedules in real-time to account for emergencies, delays, and cancellationsEnsure technicians have complete job information, site contacts, and necessary materials before arrivalWork Order Management & DocumentationCreate, update, and close work orders with accurate labor hours, job notes, and billing detailsVerify technician time entries daily to support payroll and billing accuracyEnsure all required documentation is complete before closing work ordersMaintain accurate records of service calls, customer requests, and contract workCustomer CommunicationServe as the primary point of contact for incoming service calls and scheduling requestsProvide customers with clear updates on technician arrival times, delays, and job statusRespond to customer inquiries and service issues with timely follow-upField Coordination & SupportCommunicate continuously with technicians regarding job status, schedule changes, and prioritiesCoordinate with Purchasing to ensure materials and equipment are available ahead of scheduled workHelp resolve scheduling conflicts and field issues that impact job completionEscalate service delays or customer concerns to management as neededOperational SupportSupport service operations with administrative tasks including filing, reporting, and data entryAssist Service Team Manager with project coordination and internal initiatives as neededMaintain organization of service records and documentation for both service and retrofit departmentsRole RequirementsAbility to work extended hours and overtime during peak service periodsStrong attention to detail in scheduling, documentation, and work order managementAbility to coordinate effectively with technicians, customers, and internal teamsMaintain professionalism in all customer and team interactionsPerform other duties and responsibilities as assignedPerformance Expectations (Key Metrics)The Dispatcher is expected to meet the following standards:Response Time: Incoming service calls answered or returned within defined SLA (e.g., same day or within 1 hour for urgent requests)Schedule Efficiency: Maintain high technician utilization with minimal downtime between callsWork Order Accuracy: Complete and accurate work order closure with minimal billing or payroll correctionsOn-Time Dispatching: Technicians dispatched on schedule with minimal delaysCustomer Communication: Professional, proactive updates provided for schedule changes or delaysData Accuracy: Work orders, customer information, and service records consistently maintained without errorsQualifications Required QualificationsHigh School Diploma or GED RequiredExceptional customer serviceThe aptitude to connect with and gain respect of field personnel to obtain direct answers in difficult situationsExcellent oral and written communicationComfortable with learning new software programsAbility to manage multiple priorities in a fast-paced environmentStrong communication skills with both customers and field personnelProficiency in Microsoft Excel and WordPreferred QualificationsStrong working knowledge of service workflows (work orders, scheduling, technician dispatch)HVAC industry experience (dispatching, technical support, or field experience)Familiarity with HVAC systems, parts, and service processesExperience with dispatching or service management software (e.g., Corrigo or similar)Experience supporting maintenance agreements and recurring service contractsBenefits Comprehensive health coverage (medical, dental, vision, prescription).Telehealth access and HSA/FSA options.Employer-paid Life, Accident, and Disability Insurance: 1.5 times your salary.Generous paid time off, with increases each year + 10 paid holidays.On-site employee gym and EV plugs and/or bike commuter benefits.Opportunities for professional growth through educational assistance and career development programs.A flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.Why Air Systems? At Air Systems, we believe in fostering an environment of growth, integrity, and respect. We take pride in being an employer that values safety, teamwork, and a commitment to excellence. Our Standards of Success reflect the values we uphold in every project:Safety First: We care about the safety and well-being of our employees, partners, and clients.Teamwork: We work together with respect, integrity, and a shared commitment to excellence.Innovation & Growth: We're always looking for better ways to do thingsand we encourage creativity and continuous improvement.Competitive Salary $25 - $35 per hour based on experience.Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy Please review our Affirmative Action Policy.Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.Geographic Disclosure Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.At Air Systems, we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. We do not share your information with third parties, except as required by law or with your consent.