Manager, Enterprise Support, Department of Defense

Summary

DescriptionAre you passionate about architecting cloud solutions and driving customer success at scale? The AWS Support team is looking for a Enterprise Support Manager who partners with customer leadership and executives to craft highly scalable, flexible, and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with AWS sales and several other AWS teams, you will define vertical strategies and lead teams to deliver exceptional technical outcomes. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.Are you passionate about architecting cloud solutions and driving customer success at scale? The AWS Support team is looking for a Enterprise Support Manager who partners with customer leadership and executives to craft highly scalable, flexible, and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with AWS sales and several other AWS teams, you will define vertical strategies and lead teams to deliver exceptional technical outcomes. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.Key job responsibilitiesLead and develop a team of Technical Account Managers to mitigate customer risks, improve architectural resiliency, and accelerate cloud migration and modernization initiativesManage the Enterprise Support experience for assigned customers, conducting periodic reviews of their architectural and operational performance on AWS and presenting actionable insightsBuild deep relationships with customers to become a trusted advisor for their most critical workloads that support their digital transformation and journey to the cloud.Drive the creation and implementation of scalable solutions that incorporate AWS offerings into customer architectures across your verticalDevelop and execute customer engagement strategies that accelerate adoption of AWS services while tracking interactions, analyzing feedback, and improving satisfaction and loyaltyA day in the lifeEvery day brings new and exciting challenges as you guide your team in managing Enterprise Support customer experiences on AWS. You'll analyze and present architectural reviews, drive solution creation that incorporates AWS offerings, and advocate for customer needs within AWS. You'll partner with customer executives in solution building, provide feedback into the AWS Support product portfolio, and lead your Technical Account Managers to help customers migrate, modernize, and operate as efficiently as possible.About The TeamAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't do.Basic QualificationsAssociate's degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)Preferred QualificationsExperience implementing cloud services including migrations and modernization projects or equivalentExperience developing and managing a high-performing teamExperience in professional or military IT-related rolesAWS Solutions Architect CertificationExperience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at VA, Arlington - 169,000.00 - 228,600.00 USD annuallyUSA, VA, Herndon - 169,000.00 - 228,600.00 USD annuallyCompanyAmazon Web Services, Inc.Job ID: A10472523#J-18808-Ljbffr

Job Description

DescriptionAre you passionate about architecting cloud solutions and driving customer success at scale? The AWS Support team is looking for a Enterprise Support Manager who partners with customer leadership and executives to craft highly scalable, flexible, and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with AWS sales and several other AWS teams, you will define vertical strategies and lead teams to deliver exceptional technical outcomes. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.Are you passionate about architecting cloud solutions and driving customer success at scale? The AWS Support team is looking for a Enterprise Support Manager who partners with customer leadership and executives to craft highly scalable, flexible, and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with AWS sales and several other AWS teams, you will define vertical strategies and lead teams to deliver exceptional technical outcomes. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.Key job responsibilitiesLead and develop a team of Technical Account Managers to mitigate customer risks, improve architectural resiliency, and accelerate cloud migration and modernization initiativesManage the Enterprise Support experience for assigned customers, conducting periodic reviews of their architectural and operational performance on AWS and presenting actionable insightsBuild deep relationships with customers to become a trusted advisor for their most critical workloads that support their digital transformation and journey to the cloud.Drive the creation and implementation of scalable solutions that incorporate AWS offerings into customer architectures across your verticalDevelop and execute customer engagement strategies that accelerate adoption of AWS services while tracking interactions, analyzing feedback, and improving satisfaction and loyaltyA day in the lifeEvery day brings new and exciting challenges as you guide your team in managing Enterprise Support customer experiences on AWS. You'll analyze and present architectural reviews, drive solution creation that incorporates AWS offerings, and advocate for customer needs within AWS. You'll partner with customer executives in solution building, provide feedback into the AWS Support product portfolio, and lead your Technical Account Managers to help customers migrate, modernize, and operate as efficiently as possible.About The TeamAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't do.Basic QualificationsAssociate's degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)Preferred QualificationsExperience implementing cloud services including migrations and modernization projects or equivalentExperience developing and managing a high-performing teamExperience in professional or military IT-related rolesAWS Solutions Architect CertificationExperience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at VA, Arlington - 169,000.00 - 228,600.00 USD annuallyUSA, VA, Herndon - 169,000.00 - 228,600.00 USD annuallyCompanyAmazon Web Services, Inc.Job ID: A10472523#J-18808-Ljbffr