Emergency Dispatcher

Summary

Valentis Group Inc seeks a detail-oriented Company Emergency Dispatcher to coordinate field security teams handling emergencies and critical incidents. You will receive and prioritize emergency and service calls, dispatch security officers, and track response activities using radios, phones, and incident management software. The role includes monitoring alarms and cameras, maintaining accurate incident logs, and communicating clearly with clients and internal teams. Ideal candidates excel under pressure, follow strict protocols, and support mission-focused operations in a 24/7 security environment.

Responsibilities

• Answer and prioritize emergency and service calls from clients and field teams
• Dispatch and coordinate security officers and mobile units to incidents
• Monitor alarms, CCTV, and communication channels for threats or incidents
• Maintain accurate, real-time incident logs and activity records
• Follow established emergency and security protocols and escalation procedures
• Communicate clearly with clients, supervisors, and responding officers
• Use dispatch and incident management software and radio systems effectively
• Support 24/7 operations with shift, weekend, and holiday coverage
• Assist with status checks, welfare checks, and officer safety monitoring
• Contribute to continual improvement of dispatch and response procedures

Required Skills

• Emergency dispatching
• Incident management software/CADRadio communications
• Alarm and CCTV monitoring
• Call triage and prioritization
• Report writing and incident logging
• Security operations protocols
• Multi-line phone systems
• Crisis communication
• Basic computer and typing skills

Job Description

Valentis Group Inc seeks a detail-oriented Company Emergency Dispatcher to coordinate field security teams handling emergencies and critical incidents. You will receive and prioritize emergency and service calls, dispatch security officers, and track response activities using radios, phones, and incident management software. The role includes monitoring alarms and cameras, maintaining accurate incident logs, and communicating clearly with clients and internal teams. Ideal candidates excel under pressure, follow strict protocols, and support mission-focused operations in a 24/7 security environment.

Responsibilities

• Answer and prioritize emergency and service calls from clients and field teams
• Dispatch and coordinate security officers and mobile units to incidents
• Monitor alarms, CCTV, and communication channels for threats or incidents
• Maintain accurate, real-time incident logs and activity records
• Follow established emergency and security protocols and escalation procedures
• Communicate clearly with clients, supervisors, and responding officers
• Use dispatch and incident management software and radio systems effectively
• Support 24/7 operations with shift, weekend, and holiday coverage
• Assist with status checks, welfare checks, and officer safety monitoring
• Contribute to continual improvement of dispatch and response procedures

Required Skills

• Emergency dispatching
• Incident management software/CADRadio communications
• Alarm and CCTV monitoring
• Call triage and prioritization
• Report writing and incident logging
• Security operations protocols
• Multi-line phone systems
• Crisis communication
• Basic computer and typing skills