Aging Case Aide 2 (Local Government)

Summary

Salary$53,955.00 AnnuallyLocationLehigh County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2026-57410-L0609DepartmentLocal GovernmentDivisionAN Lehigh Co AaaOpening Date08/28/2026Closing Date9/10/2026 11:59 PM EasternJob CodeL0609Position Number80000711UnionNon-UnionBargaining UnitLGPay GroupLGBureau / Division Code88101139Bureau / DivisionLehigh County Aging and Adult ServicesWorksite Address17 South 7th StreetCityAllentown, PennsylvaniaZip Code18101Contact NameSusan WhittakerContact PhoneContact EmailTHE POSITIONLooking for a rewarding and fulfilling career helping Seniors while working in a team and supportive environment?Then this is the opportunity for you. This role supports older adults by helping them access important programs, services, and community resources. You will join a caring team that values dedication and clear communication. This is a great opportunity to contribute to the well-being of seniors while growing your professional skills.DESCRIPTION OF WORKThis role focuses on connecting older adults with services, resources, and supports that meet their needs. It involves gathering information, determining eligibility, and guiding consumers through various programs. As an Aging Case Aide 2, you will perform the following duties:Referral Processing:Review and record incoming referrals received through telephone calls, mail, faxes, police reports, and other sourcesMicrosoft Software Skills:Create fliers, calendars, spreadsheets, and other materials for advertising and organizational purposesInformation Screening:Screen calls, identify presenting problems, provide information, and collect detailed referral dataEligibility Assistance:Determine benefits eligibility and assist consumers with completing applications for programs such as prescription coverage, tax rebates, housing, and transportationCase Documentation:Document all consumer contacts with thorough and accurate case histories, resolutions, and dispositionsCommunity Support:Participate in wellness fairs, coordinate holiday gift events, and offer guidance on agency services and community resourcesWork Schedule and Additional Information:Full-time employmentWork hours are 8:30 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.Telework:You will not have the option to telework in this position.Salary:In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:One year as an Aging Case Aide 1;orTwo years of public contact work, including one year in a human services program;orAny equivalent combination of experience and training.Other Requirements:You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.You must be able to perform essential job functions.Legal Requirements:A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.How to Apply:Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.Your application must be submitted by the posting closing date .Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position.All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.Veterans:Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.Telecommunications Relay Service (TRS):711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/testoncefor this posting.Your results will be provided via email.

Job Description

Salary$53,955.00 AnnuallyLocationLehigh County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2026-57410-L0609DepartmentLocal GovernmentDivisionAN Lehigh Co AaaOpening Date08/28/2026Closing Date9/10/2026 11:59 PM EasternJob CodeL0609Position Number80000711UnionNon-UnionBargaining UnitLGPay GroupLGBureau / Division Code88101139Bureau / DivisionLehigh County Aging and Adult ServicesWorksite Address17 South 7th StreetCityAllentown, PennsylvaniaZip Code18101Contact NameSusan WhittakerContact PhoneContact EmailTHE POSITIONLooking for a rewarding and fulfilling career helping Seniors while working in a team and supportive environment?Then this is the opportunity for you. This role supports older adults by helping them access important programs, services, and community resources. You will join a caring team that values dedication and clear communication. This is a great opportunity to contribute to the well-being of seniors while growing your professional skills.DESCRIPTION OF WORKThis role focuses on connecting older adults with services, resources, and supports that meet their needs. It involves gathering information, determining eligibility, and guiding consumers through various programs. As an Aging Case Aide 2, you will perform the following duties:Referral Processing:Review and record incoming referrals received through telephone calls, mail, faxes, police reports, and other sourcesMicrosoft Software Skills:Create fliers, calendars, spreadsheets, and other materials for advertising and organizational purposesInformation Screening:Screen calls, identify presenting problems, provide information, and collect detailed referral dataEligibility Assistance:Determine benefits eligibility and assist consumers with completing applications for programs such as prescription coverage, tax rebates, housing, and transportationCase Documentation:Document all consumer contacts with thorough and accurate case histories, resolutions, and dispositionsCommunity Support:Participate in wellness fairs, coordinate holiday gift events, and offer guidance on agency services and community resourcesWork Schedule and Additional Information:Full-time employmentWork hours are 8:30 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.Telework:You will not have the option to telework in this position.Salary:In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:One year as an Aging Case Aide 1;orTwo years of public contact work, including one year in a human services program;orAny equivalent combination of experience and training.Other Requirements:You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.You must be able to perform essential job functions.Legal Requirements:A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.How to Apply:Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.Your application must be submitted by the posting closing date .Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position.All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.Veterans:Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.Telecommunications Relay Service (TRS):711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/testoncefor this posting.Your results will be provided via email.