Dispatcher

Summary

Field Operations Dispatch SpecialistMinimum Qualifications (MQs):3 years in a installations dispatching support environment3 years of experience managing relationships with a variety of contractors and vendors3 years of experience in GIS or equivalent mapping systemsAbility to work non-standard working hours including weekends, holidays, and differing work rotations/shiftsExperience using a computer in a professional settingExperience with field services dispatch in telecom or similar industryPreferred Qualifications (PQs):Experience using OFSC and or Salesforce3 years experience with field services dispatch in telecom or similar industry3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operationsAbility to operate Google Workspace, Oracle Field Services Cloud (OFSC), and Salesforce applicationsJob Description:The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center team is responsible for dispatching and technical support of GFiber's Field Technicians, helping to expand and maintain GFiber's Wired and Wireless customer installations and network construction.Role Description (and additional job description): The Field Services Center Install Save Desk supports the dispatch and technical support of: installing and repair of GFiber services. Your primary responsibilities will require the use of service support software such as Salesforce - Service Console and Oracle Field Service Cloud (OFSC), understanding of how to work through same day challenges that prevent technicians' completion of installations.Responsibilities:Drop readiness for installs checks and follow upCoordination with Vendor Dispatchers to resolve quota availability for schedulingContacting Customers to coordinate schedulingCoordinates multiple repair and maintenance resources for Repair and MaintenanceCoordinate install fulfillment dispatch and handling calls from techniciansHave knowledge of in-home installations proceduresNavigate complex customer interactions with exceptional client service, professionalism, and thoroughnessHave capabilities to reason through ticket prioritizationMaintaining established KPI's for Installation Job competition rates

Job Description

Field Operations Dispatch SpecialistMinimum Qualifications (MQs):3 years in a installations dispatching support environment3 years of experience managing relationships with a variety of contractors and vendors3 years of experience in GIS or equivalent mapping systemsAbility to work non-standard working hours including weekends, holidays, and differing work rotations/shiftsExperience using a computer in a professional settingExperience with field services dispatch in telecom or similar industryPreferred Qualifications (PQs):Experience using OFSC and or Salesforce3 years experience with field services dispatch in telecom or similar industry3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operationsAbility to operate Google Workspace, Oracle Field Services Cloud (OFSC), and Salesforce applicationsJob Description:The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center team is responsible for dispatching and technical support of GFiber's Field Technicians, helping to expand and maintain GFiber's Wired and Wireless customer installations and network construction.Role Description (and additional job description): The Field Services Center Install Save Desk supports the dispatch and technical support of: installing and repair of GFiber services. Your primary responsibilities will require the use of service support software such as Salesforce - Service Console and Oracle Field Service Cloud (OFSC), understanding of how to work through same day challenges that prevent technicians' completion of installations.Responsibilities:Drop readiness for installs checks and follow upCoordination with Vendor Dispatchers to resolve quota availability for schedulingContacting Customers to coordinate schedulingCoordinates multiple repair and maintenance resources for Repair and MaintenanceCoordinate install fulfillment dispatch and handling calls from techniciansHave knowledge of in-home installations proceduresNavigate complex customer interactions with exceptional client service, professionalism, and thoroughnessHave capabilities to reason through ticket prioritizationMaintaining established KPI's for Installation Job competition rates