Airport Traffic Officer

Summary

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:Advance Airport DevelopmentTransform the Customer ExperienceOptimize Ongoing BusinessCultivate Our CultureHere, culture starts with each of us. Our workplace is shaped by mindsets that guide how we show up for one another: believing the best in people, collaboration, empathy, listening, and thoughtful decision-making.Why You'll Love Working at SAN: Location: The new Airport Authority Administration building and airport terminals,locatedon the San Diego International Airport campus and near the waterfront,providingstunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.Salary: The hiring salary for an Airport Traffic Officer is$26.69an hour. The full pay range for an Airport Traffic Officer is $26.69 - $30.89 - $35.76. *In alignment with the memorandum of agreement, employees in this role will receive one general wage increase annually. This adjustment is separate from performance-based raises and isdeterminedby the negotiated schedule.Benefits: 14 paid holidays andaccruepaid time off.Annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities, parental andchild carebenefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan, 457 defined contributionplan,and more!Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.Application Deadline: September 6, 2026,applications will be reviewed after this date.About the Job: The Landside Operations Department isseekingan energetic, service-driven professional who takes pride in creating smooth, welcoming experiences for every traveler at the San Diego International Airport. In this fast-paced, highly visible role,you'llbe at the heart of the airport's daily rhythm, guiding passengers while supporting the safe and efficient movement of for-hire and public transportation services. More than just keeping things moving,you'llbe a friendly, knowledgeable presence for passengers, tenants, and partnersalike—steppingin with solutions, directions, and a calm, can-do approach. If you thrive on helping people, enjoy dynamic environments, and are passionate about delivering exceptional customer service, this role is for you.About the Team: The Airport Traffic Officer team is the front line of Landside Operations at San Diego International Airport, overseeing curb management, traffic flow, parking enforcement, and commercial vehicle compliance. This role offers a unique opportunity to work outdoors and in motion, partnering daily with airlines, ground transportation providers, and public safety agencies. Our officers deliver exceptional customer service to every traveler they encounter, from giving clear directions to de-escalating difficult moments with patience and professionalism. You will join a close-knit, around-the-clock team that takes pride in delivering the first and last impression travelers have of San Diego.WhatYou'llDo: Provide assistance, directions, and customer service to the traveling public and stakeholders; patrol, control and enforce curbside traffic, airport roadways, parking lots, passenger loading/unloading zones, and for-hire and other commercial vehicles codes and regulations; issue violation citations.Report hazards, unsafe conditions, unattended baggage, and suspicious situations;participatein vehicle safety inspections of ground transportation vehicles.Assistwith security breach situations and terminalemergency situationevacuation; resolve ground transportation drivers, customers, and customer service representative conflicts.Operate radios, cell phones, hand-held citation electronic devices, microcomputer databases to enter and retrieve data and information;perform other duties as assigned.Operate Authority vehicles daily to transport staff to various locations throughout the Authority campus and to respond to campus facilities for enforcement measures.The Skills We Are Looking For: Communication & Interpersonal Skills: Communicate clearly and effectively with the public, coworkers, and stakeholders using verbal and written communication. Demonstrate strong listening and comprehension skills, adapting communication style in both routine and challenging situations. Provide information and instructions in a professional, personable, and easy-to-understand manner.Problem Solving: Apply sound judgment to analyze situations, address concerns, and resolve issues effectively.Collaboration &Relationship Building: Build andmaintainpositive working relationships with internal and external stakeholders.Leveraging Technology: Demonstrateexperience using Microsoft Word, PowerPoint, and Access. Accurately exchange and document information through written and digital platforms.Comfortable using software tools and systems to manage tasks efficiently. Capable of adapting tonew technologiesandoptimizingtheir use within the organization.Availability & Flexibility: Maintainflexible availability to work rotating shifts, including days, nights, weekends, and holidays.* This position follows anestablished rotating schedule. Applicants must be available toworkassigned shifts, including days, nights, weekends, and holidays.The Experience You Need to Have**: Graduation from high school or possession of aG.E.D;;One year of work experience requiring the exercise of tact and diplomacy in dealing with thepublic;Or an equivalent combination of training andexperience;Valid California Class “C” driver's license andmaintaininsurability under the Authority's Vehicle Insurance PolicyLicenses, Certificates, and Special Requirements : Maintain a valid driver's license and the ability to maintain insurability under the Authority's vehicle insurance policy.Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio and telecommunications equipment.*Drivingis an Essential Function This role requires regulardrivingas a critical part of performing work-related duties, specifically involving the operation of Airport Authority vehicles. A valid California driver's license is required, along with strict adherence to all traffic laws and safety regulations. Applicants must maintain an acceptable driving record to operate Authority vehicles. Compliance with Airport Authority vehicle use policies, including safety protocols and reporting requirements, is mandatory. Applicants must acknowledge thatdriving Airport Authority vehicles is an essential function of this role.It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.#J-18808-Ljbffr

Job Description

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:Advance Airport DevelopmentTransform the Customer ExperienceOptimize Ongoing BusinessCultivate Our CultureHere, culture starts with each of us. Our workplace is shaped by mindsets that guide how we show up for one another: believing the best in people, collaboration, empathy, listening, and thoughtful decision-making.Why You'll Love Working at SAN: Location: The new Airport Authority Administration building and airport terminals,locatedon the San Diego International Airport campus and near the waterfront,providingstunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.Salary: The hiring salary for an Airport Traffic Officer is$26.69an hour. The full pay range for an Airport Traffic Officer is $26.69 - $30.89 - $35.76. *In alignment with the memorandum of agreement, employees in this role will receive one general wage increase annually. This adjustment is separate from performance-based raises and isdeterminedby the negotiated schedule.Benefits: 14 paid holidays andaccruepaid time off.Annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities, parental andchild carebenefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan, 457 defined contributionplan,and more!Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.Application Deadline: September 6, 2026,applications will be reviewed after this date.About the Job: The Landside Operations Department isseekingan energetic, service-driven professional who takes pride in creating smooth, welcoming experiences for every traveler at the San Diego International Airport. In this fast-paced, highly visible role,you'llbe at the heart of the airport's daily rhythm, guiding passengers while supporting the safe and efficient movement of for-hire and public transportation services. More than just keeping things moving,you'llbe a friendly, knowledgeable presence for passengers, tenants, and partnersalike—steppingin with solutions, directions, and a calm, can-do approach. If you thrive on helping people, enjoy dynamic environments, and are passionate about delivering exceptional customer service, this role is for you.About the Team: The Airport Traffic Officer team is the front line of Landside Operations at San Diego International Airport, overseeing curb management, traffic flow, parking enforcement, and commercial vehicle compliance. This role offers a unique opportunity to work outdoors and in motion, partnering daily with airlines, ground transportation providers, and public safety agencies. Our officers deliver exceptional customer service to every traveler they encounter, from giving clear directions to de-escalating difficult moments with patience and professionalism. You will join a close-knit, around-the-clock team that takes pride in delivering the first and last impression travelers have of San Diego.WhatYou'llDo: Provide assistance, directions, and customer service to the traveling public and stakeholders; patrol, control and enforce curbside traffic, airport roadways, parking lots, passenger loading/unloading zones, and for-hire and other commercial vehicles codes and regulations; issue violation citations.Report hazards, unsafe conditions, unattended baggage, and suspicious situations;participatein vehicle safety inspections of ground transportation vehicles.Assistwith security breach situations and terminalemergency situationevacuation; resolve ground transportation drivers, customers, and customer service representative conflicts.Operate radios, cell phones, hand-held citation electronic devices, microcomputer databases to enter and retrieve data and information;perform other duties as assigned.Operate Authority vehicles daily to transport staff to various locations throughout the Authority campus and to respond to campus facilities for enforcement measures.The Skills We Are Looking For: Communication & Interpersonal Skills: Communicate clearly and effectively with the public, coworkers, and stakeholders using verbal and written communication. Demonstrate strong listening and comprehension skills, adapting communication style in both routine and challenging situations. Provide information and instructions in a professional, personable, and easy-to-understand manner.Problem Solving: Apply sound judgment to analyze situations, address concerns, and resolve issues effectively.Collaboration &Relationship Building: Build andmaintainpositive working relationships with internal and external stakeholders.Leveraging Technology: Demonstrateexperience using Microsoft Word, PowerPoint, and Access. Accurately exchange and document information through written and digital platforms.Comfortable using software tools and systems to manage tasks efficiently. Capable of adapting tonew technologiesandoptimizingtheir use within the organization.Availability & Flexibility: Maintainflexible availability to work rotating shifts, including days, nights, weekends, and holidays.* This position follows anestablished rotating schedule. Applicants must be available toworkassigned shifts, including days, nights, weekends, and holidays.The Experience You Need to Have**: Graduation from high school or possession of aG.E.D;;One year of work experience requiring the exercise of tact and diplomacy in dealing with thepublic;Or an equivalent combination of training andexperience;Valid California Class “C” driver's license andmaintaininsurability under the Authority's Vehicle Insurance PolicyLicenses, Certificates, and Special Requirements : Maintain a valid driver's license and the ability to maintain insurability under the Authority's vehicle insurance policy.Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio and telecommunications equipment.*Drivingis an Essential Function This role requires regulardrivingas a critical part of performing work-related duties, specifically involving the operation of Airport Authority vehicles. A valid California driver's license is required, along with strict adherence to all traffic laws and safety regulations. Applicants must maintain an acceptable driving record to operate Authority vehicles. Compliance with Airport Authority vehicle use policies, including safety protocols and reporting requirements, is mandatory. Applicants must acknowledge thatdriving Airport Authority vehicles is an essential function of this role.It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.#J-18808-Ljbffr