Dispatcher - Onsite - Phoenix, AZ

Summary

Customer Advocate/Dispatcher Phoenix, AZFull timeJR103842Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!Modivcare is looking for an experienced Customer Advocate/Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders.This role includes:Assists transportation providers with questions and concerns related to transportation services.Schedules, modifies, and cancels reservations as needed.Documents and obtains details of complaints or incidents filed by providers.Receives and records provider concerns accurately and efficiently.Ensures complete and accurate trip data input.Refers unresolved transportation provider or member grievances to the appropriate department for resolution.Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.Answers incoming calls on the Transportation Provider call line.Participates in required meetings and contributes to other projects or duties as assigned.Help coordinate mass transportation when neededWe are interested in speaking with individuals with the following:High School Diploma or General Education Degree (GED) required.Zero (0) plus years of experience.Or equivalent combination of education and/or experience.Strong verbal and written communication skills, with a friendly and customer-focused demeanor.Excellent active listening skills and the ability to understand customer needs and concerns.Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.Ability to work both independently and collaboratively within a team.Capable of remaining calm and composed under pressure while resolving issues.Comfortable managing high call volumes while maintaining courtesy and professionalism.Strong attention to detail and organizational skills for managing customer information accurately.Enthusiastic and positive attitude with a passion for delivering exceptional service.Willingness and ability to learn new technology and processes quickly.Ability to understand and follow complex instructions and accurately type.Salary: Starting at $17.50/hrModivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.comDue to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare! Our goal isn't a number. It's a difference.Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Job Description

Customer Advocate/Dispatcher Phoenix, AZFull timeJR103842Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!Modivcare is looking for an experienced Customer Advocate/Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders.This role includes:Assists transportation providers with questions and concerns related to transportation services.Schedules, modifies, and cancels reservations as needed.Documents and obtains details of complaints or incidents filed by providers.Receives and records provider concerns accurately and efficiently.Ensures complete and accurate trip data input.Refers unresolved transportation provider or member grievances to the appropriate department for resolution.Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.Answers incoming calls on the Transportation Provider call line.Participates in required meetings and contributes to other projects or duties as assigned.Help coordinate mass transportation when neededWe are interested in speaking with individuals with the following:High School Diploma or General Education Degree (GED) required.Zero (0) plus years of experience.Or equivalent combination of education and/or experience.Strong verbal and written communication skills, with a friendly and customer-focused demeanor.Excellent active listening skills and the ability to understand customer needs and concerns.Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.Ability to work both independently and collaboratively within a team.Capable of remaining calm and composed under pressure while resolving issues.Comfortable managing high call volumes while maintaining courtesy and professionalism.Strong attention to detail and organizational skills for managing customer information accurately.Enthusiastic and positive attitude with a passion for delivering exceptional service.Willingness and ability to learn new technology and processes quickly.Ability to understand and follow complex instructions and accurately type.Salary: Starting at $17.50/hrModivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.comDue to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare! Our goal isn't a number. It's a difference.Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!