Care Command Specialist-1

Summary

Job Details Job Number: 33986Location: Phoebe Putney Memorial HospitalStreet Address: 417 W 3rd AveCity, State: Albany, GeorgiaZip Code: 31701Department: PPMH COMMAND CENTERShift: NightsJob Type: Full timePosted Date: 2026-05-24Job Description Summary Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions.Description Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions.Qualifications High School Diploma requiredAssociate Degree in a related field preferredWork Experience: 1 year Health related field (hospital or Physician's office) preferredLicenses and Certifications: Certified Patient Account Representative (CPAR) preferredEssential Functions ORGANIZATIONAL SKILLS - PATIENT ACCESS: Must be proficient in time management and identifying priorities.Monitors status and utilizes criteria to screen all scheduled appointments in various departments to address all uninsured, high deductible and ineligible patients prior to their date of service.Monitors status of point of service collections to facilitate patient financial clearance.Express options for patients that include cost estimates, payments plans, discounts and supplemental financial assistanceObtain financial data during initial intake of screening application at time of scheduling.Completes a predetermination of pending services, or a financial workup in association with patient needing indigent and charity assistance. This could include, but not limited to: verifying insurance, ensuring that precertification(s) has been obtained, gathering various financial information to be used to confirm indigent or charity assistanceVerifies that prior authorizations and eligibility have been obtained if applicable. If neither task (prior authorization or eligibility) has been completed, then proper action is to be taken such as (not inclusive), contacting Patient Access personnel, notifying immediate management, validating with the insurance carrier(s); running eligibility via online tools, or contacting the insurance carrier.Screens and take applications for financial assistance and assists in obtaining needed information for review from the patient or the guarantorCoordinates with various government agencies, internal departments, or vendors to gain assistance with Disability, Medicaid, Cancer State Aide, COBRA, ACA, etc.Provides support to the patient or guarantor by helping them understand and navigate through their financial responsibility relating to physician and hospital billing, insurance payments and denials, during the course of their treatmentSecures information relative to patient's financial status for collection purposes, estimates patient liability, performs a financial assessment and arranges for payment in full or a payment plan for patients without adequate third party coverageAssist with administering various State and Federal programs such as the Maternal Grant, Condition Code 44, etc., audit inpatient and observation accounts for accuracy and admission coverage#J-18808-Ljbffr

Job Description

Job Details Job Number: 33986Location: Phoebe Putney Memorial HospitalStreet Address: 417 W 3rd AveCity, State: Albany, GeorgiaZip Code: 31701Department: PPMH COMMAND CENTERShift: NightsJob Type: Full timePosted Date: 2026-05-24Job Description Summary Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions.Description Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions.Qualifications High School Diploma requiredAssociate Degree in a related field preferredWork Experience: 1 year Health related field (hospital or Physician's office) preferredLicenses and Certifications: Certified Patient Account Representative (CPAR) preferredEssential Functions ORGANIZATIONAL SKILLS - PATIENT ACCESS: Must be proficient in time management and identifying priorities.Monitors status and utilizes criteria to screen all scheduled appointments in various departments to address all uninsured, high deductible and ineligible patients prior to their date of service.Monitors status of point of service collections to facilitate patient financial clearance.Express options for patients that include cost estimates, payments plans, discounts and supplemental financial assistanceObtain financial data during initial intake of screening application at time of scheduling.Completes a predetermination of pending services, or a financial workup in association with patient needing indigent and charity assistance. This could include, but not limited to: verifying insurance, ensuring that precertification(s) has been obtained, gathering various financial information to be used to confirm indigent or charity assistanceVerifies that prior authorizations and eligibility have been obtained if applicable. If neither task (prior authorization or eligibility) has been completed, then proper action is to be taken such as (not inclusive), contacting Patient Access personnel, notifying immediate management, validating with the insurance carrier(s); running eligibility via online tools, or contacting the insurance carrier.Screens and take applications for financial assistance and assists in obtaining needed information for review from the patient or the guarantorCoordinates with various government agencies, internal departments, or vendors to gain assistance with Disability, Medicaid, Cancer State Aide, COBRA, ACA, etc.Provides support to the patient or guarantor by helping them understand and navigate through their financial responsibility relating to physician and hospital billing, insurance payments and denials, during the course of their treatmentSecures information relative to patient's financial status for collection purposes, estimates patient liability, performs a financial assessment and arranges for payment in full or a payment plan for patients without adequate third party coverageAssist with administering various State and Federal programs such as the Maternal Grant, Condition Code 44, etc., audit inpatient and observation accounts for accuracy and admission coverage#J-18808-Ljbffr