OA/DA Military Move Specialist

Summary

Career Opportunities with New World Van LinesA great place to work.Careers At New World Van LinesShare with friends or Subscribe!Are you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.The OA/DA Military Move Specialist is responsible for managing military moves that are awarded through third-party bid boards and non-military moves from specific accounts. When managing both military and non-military moves, this position will coordinate awarded moves in partnership with Military Move Brokers, non-Military Accounts and internal operations teams.The OA/DA Military Move Specialist executes all move-related tasks in accordance with established procedures, service standards, and operational guidelines.Roles and ResponsibilitiesMonitor and manage move opportunities through third-party bid boards .Review move details, scope, timelines, and service requirements to ensure accurate bid.Quote non-military moves, as needed.Register both military and non-military moves.Coordinate packing, transportation, storage, delivery, and specialty services as required.Work with approved third-party vendors to fulfill services not performed internally.Make appropriate decisions when monitoring moves while addressing issues, exceptions, and/or delays.Escalate service issues, delays, or exceptions following established escalation procedures, i.e., Red Alert.Ensure moves are completed on schedule and in compliance with service expectations.Ensure adherence to company policies, contractual obligations, and quality standards. Support billing accuracy by confirming move completion details and documentation.Support post-move follow-up and close-out activities as required.Work with software programs to update Planning for appropriate move.Perform other duties as assigned.Minimum QualificationsHigh school diploma or equivalent3+ Years of experience in the moving/relocation customer service industry, preferably in 3 rd party Military moves.Exceptional organizational and time management skills a mustExceptional attention to details skillExcellent verbal and written communication skillsStrong level of comfort with MS Office Suite and using proprietary softwareStrong ability to manage multiple awarded moves simultaneously.Experience supporting high-volume move environments.Physical RequirementsWork at a computer for extended periods of timeMove about the office to access office machinery, cabinets, etc.Operate a computer and other office machinery#J-18808-Ljbffr

Job Description

Career Opportunities with New World Van LinesA great place to work.Careers At New World Van LinesShare with friends or Subscribe!Are you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.The OA/DA Military Move Specialist is responsible for managing military moves that are awarded through third-party bid boards and non-military moves from specific accounts. When managing both military and non-military moves, this position will coordinate awarded moves in partnership with Military Move Brokers, non-Military Accounts and internal operations teams.The OA/DA Military Move Specialist executes all move-related tasks in accordance with established procedures, service standards, and operational guidelines.Roles and ResponsibilitiesMonitor and manage move opportunities through third-party bid boards .Review move details, scope, timelines, and service requirements to ensure accurate bid.Quote non-military moves, as needed.Register both military and non-military moves.Coordinate packing, transportation, storage, delivery, and specialty services as required.Work with approved third-party vendors to fulfill services not performed internally.Make appropriate decisions when monitoring moves while addressing issues, exceptions, and/or delays.Escalate service issues, delays, or exceptions following established escalation procedures, i.e., Red Alert.Ensure moves are completed on schedule and in compliance with service expectations.Ensure adherence to company policies, contractual obligations, and quality standards. Support billing accuracy by confirming move completion details and documentation.Support post-move follow-up and close-out activities as required.Work with software programs to update Planning for appropriate move.Perform other duties as assigned.Minimum QualificationsHigh school diploma or equivalent3+ Years of experience in the moving/relocation customer service industry, preferably in 3 rd party Military moves.Exceptional organizational and time management skills a mustExceptional attention to details skillExcellent verbal and written communication skillsStrong level of comfort with MS Office Suite and using proprietary softwareStrong ability to manage multiple awarded moves simultaneously.Experience supporting high-volume move environments.Physical RequirementsWork at a computer for extended periods of timeMove about the office to access office machinery, cabinets, etc.Operate a computer and other office machinery#J-18808-Ljbffr