Court Pod Navigator - Superior Court (0826)

Summary

Job Title

Community Navigation Pod Support

Nature Of Work

Under general supervision, performs work of moderate routine difficulty in community navigation of the pods. Assists community members with resources related to setting up and attending remote court hearings, and performs related work as assigned. Please Note: The position is a Limited Appointment with an end date of June 30, 2027, for up to 25 hours per week. This position is funded through the Access to Justice (A2J) grant.

Typical Duties

(Illustrative only)

• Serves as the primary point of contact for individuals utilizing remote court pods within an assigned region
• Facilitates connections and referrals to support the court pod user in accessing services within the defined scope of program delivery
• Acts as a liaison between remote court pod users and the Courts to enhance service quality, accessibility, and cultural responsiveness
• Assist court pod user on how to use the pod for a hearing
• Ensure the court pod is connected to internet and ready for use
• Monitors and tracks pod usage, maintains hardware and equipment needs, and reports technical or operational issues to the appropriate vendor or supervisor
• Distributes informational and educational materials to increase awareness of available services among vulnerable or underserved populations
• Adheres to all rules and protocols governing user interactions, confidentiality, and collaboration with internal and external partners
• Performs other related duties as assigned

Essential functions of this position include but are not limited to: sitting; standing; walking; working with and around others; working alone on projects; interruptions; repetitive motion using keyboard; vision acuity (near/far) to use keyboard and monitor; color vision to work with color computer monitors; hearing and speech for ordinary conversation; finger dexterity to use keyboard.

Minimum Qualifications

Two years' experience in a directly related role serving a community-based or vulnerable populations; OR, any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position. Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report. Fingerprint clearance may be required.

Knowledge, Skills and Abilities

Working knowledge of:

• The challenges faced by people utilizing the justice system
• Programs and services provided by governmental and non-governmental organizations that work to improve the well-being of the community
• Helping others improve their access to services
• Standard software applications and video conferencing platforms
• Business English, spelling and arithmetic, punctuation and grammar
• Office practices and procedures

Skill in:

• Interpersonal skills, community building, and conflict mediation
• Social skills demonstrating empathy and support
• Utilizing Microsoft Office applications and web-based technologies
• Interact and communicate effectively with individuals from different cultural and socioeconomic backgrounds

Ability to:

• Successfully manage competing demands
• Demonstrate professionalism and compassionate customer service
• Work impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
• Work collaboratively within a team environment to accomplish common goals and objectives
• Perform duties with demonstrated ability to work independently in rapidly changing environments
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Job Description

Job Title

Community Navigation Pod Support

Nature Of Work

Under general supervision, performs work of moderate routine difficulty in community navigation of the pods. Assists community members with resources related to setting up and attending remote court hearings, and performs related work as assigned. Please Note: The position is a Limited Appointment with an end date of June 30, 2027, for up to 25 hours per week. This position is funded through the Access to Justice (A2J) grant.

Typical Duties

(Illustrative only)

• Serves as the primary point of contact for individuals utilizing remote court pods within an assigned region
• Facilitates connections and referrals to support the court pod user in accessing services within the defined scope of program delivery
• Acts as a liaison between remote court pod users and the Courts to enhance service quality, accessibility, and cultural responsiveness
• Assist court pod user on how to use the pod for a hearing
• Ensure the court pod is connected to internet and ready for use
• Monitors and tracks pod usage, maintains hardware and equipment needs, and reports technical or operational issues to the appropriate vendor or supervisor
• Distributes informational and educational materials to increase awareness of available services among vulnerable or underserved populations
• Adheres to all rules and protocols governing user interactions, confidentiality, and collaboration with internal and external partners
• Performs other related duties as assigned

Essential functions of this position include but are not limited to: sitting; standing; walking; working with and around others; working alone on projects; interruptions; repetitive motion using keyboard; vision acuity (near/far) to use keyboard and monitor; color vision to work with color computer monitors; hearing and speech for ordinary conversation; finger dexterity to use keyboard.

Minimum Qualifications

Two years' experience in a directly related role serving a community-based or vulnerable populations; OR, any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position. Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report. Fingerprint clearance may be required.

Knowledge, Skills and Abilities

Working knowledge of:

• The challenges faced by people utilizing the justice system
• Programs and services provided by governmental and non-governmental organizations that work to improve the well-being of the community
• Helping others improve their access to services
• Standard software applications and video conferencing platforms
• Business English, spelling and arithmetic, punctuation and grammar
• Office practices and procedures

Skill in:

• Interpersonal skills, community building, and conflict mediation
• Social skills demonstrating empathy and support
• Utilizing Microsoft Office applications and web-based technologies
• Interact and communicate effectively with individuals from different cultural and socioeconomic backgrounds

Ability to:

• Successfully manage competing demands
• Demonstrate professionalism and compassionate customer service
• Work impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
• Work collaboratively within a team environment to accomplish common goals and objectives
• Perform duties with demonstrated ability to work independently in rapidly changing environments
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.