Telecommunicator 2 Trainee (47270)

Summary

Job Location: Wheaton, IL - WHEATON, IL 60187Position Type: Full TimeEducation Level: High School or GED (minimum required)Salary Range: $32.50 - $40.67 HourlyTravel Percentage: No Offsite TravelJob Shift: All Shifts/FlexJob Category: Admin - ExemptJob Duties Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking then Police and/or Fire.Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy.Promptly and courteously communicate with citizens and member agency personnel while assisting them.Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details.Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed.Perform routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, businesses, and citizens.Efficiently operate a variety of communications center equipment and software, including but not limited to: Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary.All other duties as assigned or per operational need.Pay Ranges (paid hourly):Entry level Telecommunicator 1 has a starting pay rate of $32.50 per hour with an increase to Telecommunicator 2 (Police or Fire Certified) at a starting rate of $35.14 per hour after successfully completing 7-9 months of training. Experienced TCs may start at a higher pay step based upon related, recent experience. Pay range for Telecommunicator 1 is $67,600 to $75,379 paid hourly and Telecommunicator 2 is $73,091 to $101,941. Once certified on Police or Fire (TC2), step increases, COLA increases,, overtime, comp time, and stipends are also available.Benefits Employer-provided uniform tops and additional annual stipendPaid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each yearOvertime pay, Comp Time, and Stipend pay for non-exempt, union staffGroup health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverageIMRF pension, retirement savings, disability, and life coverageAdditional retirement savings optionsEmployer-provided life insuranceSupplemental life insurance for self and familySupplemental disability, accident, and cancer protectionFSA pre-tax savings accounts for health care and dependent care expensesEmployee Assistance Program (EAP) with wellness, personal, and family supportFinancial services, legal services, and identity protection plansIFOP union membership for full-time TelecommunicatorsOnsite Fitness Room, full kitchen, quiet room, nursing mothers room, and moreQualifications Work on-site, no remote work availableMust have the ability to work any of the three (3) shifts including weekdays, weekends, and holidays; after training and certification assigned to a shift on a 3-week rotation of regular days off which includes 1 weekend off every 3 weeksReliable attendance is an essential function of the positionApplicants must be at least 18 years of ageApplicants must have a High School Diploma or EquivalentApplicants must be able to pass typing test at least 35 wpm (2 chances) and pass Criticall testingMust be proficient in the English language, both verbally and typed/written, including the proper usage, spelling, punctuation, and grammarStrong multi-tasking ability, analytical and logical problem-solving skillsStrong interpersonal skills including the ability to work one-on-one, in a group environment, both in-person and through communication systemsMust pass the post-offer, pre-employment full police background investigation, fingerprinting, polygraph exam, psychological assessment, and medical screening including basic physical, vision, hearing, and drug testPhysical Requirements and Work Environment The employee works in an office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand and walk.Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.#J-18808-Ljbffr

Job Description

Job Location: Wheaton, IL - WHEATON, IL 60187Position Type: Full TimeEducation Level: High School or GED (minimum required)Salary Range: $32.50 - $40.67 HourlyTravel Percentage: No Offsite TravelJob Shift: All Shifts/FlexJob Category: Admin - ExemptJob Duties Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking then Police and/or Fire.Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy.Promptly and courteously communicate with citizens and member agency personnel while assisting them.Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details.Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed.Perform routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, businesses, and citizens.Efficiently operate a variety of communications center equipment and software, including but not limited to: Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary.All other duties as assigned or per operational need.Pay Ranges (paid hourly):Entry level Telecommunicator 1 has a starting pay rate of $32.50 per hour with an increase to Telecommunicator 2 (Police or Fire Certified) at a starting rate of $35.14 per hour after successfully completing 7-9 months of training. Experienced TCs may start at a higher pay step based upon related, recent experience. Pay range for Telecommunicator 1 is $67,600 to $75,379 paid hourly and Telecommunicator 2 is $73,091 to $101,941. Once certified on Police or Fire (TC2), step increases, COLA increases,, overtime, comp time, and stipends are also available.Benefits Employer-provided uniform tops and additional annual stipendPaid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each yearOvertime pay, Comp Time, and Stipend pay for non-exempt, union staffGroup health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverageIMRF pension, retirement savings, disability, and life coverageAdditional retirement savings optionsEmployer-provided life insuranceSupplemental life insurance for self and familySupplemental disability, accident, and cancer protectionFSA pre-tax savings accounts for health care and dependent care expensesEmployee Assistance Program (EAP) with wellness, personal, and family supportFinancial services, legal services, and identity protection plansIFOP union membership for full-time TelecommunicatorsOnsite Fitness Room, full kitchen, quiet room, nursing mothers room, and moreQualifications Work on-site, no remote work availableMust have the ability to work any of the three (3) shifts including weekdays, weekends, and holidays; after training and certification assigned to a shift on a 3-week rotation of regular days off which includes 1 weekend off every 3 weeksReliable attendance is an essential function of the positionApplicants must be at least 18 years of ageApplicants must have a High School Diploma or EquivalentApplicants must be able to pass typing test at least 35 wpm (2 chances) and pass Criticall testingMust be proficient in the English language, both verbally and typed/written, including the proper usage, spelling, punctuation, and grammarStrong multi-tasking ability, analytical and logical problem-solving skillsStrong interpersonal skills including the ability to work one-on-one, in a group environment, both in-person and through communication systemsMust pass the post-offer, pre-employment full police background investigation, fingerprinting, polygraph exam, psychological assessment, and medical screening including basic physical, vision, hearing, and drug testPhysical Requirements and Work Environment The employee works in an office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand and walk.Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.#J-18808-Ljbffr