Military Move Specialist (OA/DA) - Move Operations

Summary

Trouble-shoot challengesNew World Van Lines / Now hiring nationwide Chicago, ILEst. 1919Move America.Drive with New World.New World is hiring experienced household-goods drivers, movers, and crew from anywhere in the continental U.S. Industry-leading pay, paid weekly. One settlement, on time, every week.We're the booker, hauler, OA and DA. Just corporate moves done right.See open positions → Why New WorldSign-on bonus based on position Paid weekly Per diem & paid hotels Modern fleet One settlement, on time 401(k) MedicalDentalVision OO / LO contracts available Sign-on bonus based on position Paid weekly Per diem & paid hotels Modern fleet One settlement, on time 401(k) MedicalDentalVision OO / LO contracts availableBuilt for the long haul.Three reasons drivers, owner-operators, and crew choose to run their careers with New World, and stay.01 PayTop industry pay, paid weekly.Sign-on bonus based on position, per diem, paid hotels, weight-based wage and cell reimbursement. Hourly or hundredweight compensation plans. Contractors settle weekly. No BIPD, no admin fees, no games.02 EquipmentA modern fleet you can trust.Dedicated dispatch, 24-hour maintenance and roadside assistance, and lease-purchase agreements for owner-operators ready to grow. Well-kept trucks and the support to keep them rolling.03 BenefitsReal benefits, not just a job.Paid vacations and holidays. 401(k). Medical, dental, vision, and life insurance. The kind of package that lets you take care of your people while you're on the road.Open positions.Movers, drivers, owner-operators, office, and seasonal roles. Updated live from our applicant tracking system. Filter, review, and apply below.Careers / Live openingsSystem onlineLoading positions…Enable JavaScript to view our open positions, or email humanresources@nwvl.com to inquire.Back to Job OpeningsOA/DA Military Move SpecialistApplyShareJob DescriptionThe OA/DA Military Move Specialist is responsible for managing military moves that are awarded through third-party bid boards and small shipment relocation moves (SSP). When managing military moves, this position does not work directly with military members or government entities but instead coordinates awarded moves in partnership with Military Move Brokers and internal operations teams.The OA/DA Military Move Specialist executes all move-related tasks in accordance with established procedures, service standards, and operational guidelines.Roles And ResponsibilitiesMonitor and manage move opportunities through third-party bid boards.Review moves details, scope, timelines, and service requirements to ensure accurate bid.Coordinate packing, transportation, storage, delivery, and specialty services as required.Work with approved third-party vendors to fulfill services not performed internally.Make appropriate decisions when monitoring moves and its progress while addressing issues, exceptions, and/or delays.Escalate service issues, delays, or exceptions following established escalation procedures, i.e., Red Alert.Trouble-shoot challengesEnsure moves are completed on schedule and in compliance with service expectations.Ensure adherence to company policies, contractual obligations, and quality standards. Support billing accuracy by confirming move completion details and documentation.Support post-move follow-up and close-out activities as required.Work with software programs to update Planning for appropriate move.Forward positive and negative feedback to the Outside AgentsAudit invoicesPerform other duties as assigned.Minimum QualificationsHigh school diploma or equivalent3+ Years of experience in the moving/relocation customer service industry, preferably in 3rd party Military moves.Exceptional organizational and time management skills a mustExceptional attention to details skillExcellent customer service skillsExcellent verbal and written communication skillsStrong level of comfort with MS Office Suite and using proprietary softwareStrong ability to manage multiple awarded moves simultaneously.Experience supporting high-volume move environments.Physical RequirementsWork at a computer for extended periods of timeMove about the office to access office machinery, cabinets, etc.Operate a computer and other office machineryCommunicates frequently over the phoneApplyPowered by ClearCompanyrefreshed continuously Trouble applying? Email HR →Fourteen cities. One team.We hire nationwide with service centers coast to coast. Live near any of these? We should talk.01Atlanta02Chicago03Columbus04Dallas05Denver06Houston07Los Angeles08New Brunswick09Orlando10Phoenix11Raleigh12San Francisco13Seattle14St. LouisDon't see your city? We still want to hear from you.Questions?Get in touch.For questions about a role, our compensation plans, or your application status, our HR team is happy to help. Ready to apply? Head to open positions →HR (773) 739-5850Email humanresources@nwvl.comAddress 5875 N Rogers AveChicago, IL 60646Loading positions…Enable JavaScript to view our open positions, or email humanresources@nwvl.com to inquire.Back to Job OpeningsOA/DA Military Move SpecialistApplySharePhysical RequirementsWork at a computer for extended periods of timeMove about the office to access office machinery, cabinets, etc.Operate a computer and other office machineryCommunicates frequently over the phoneApply#J-18808-Ljbffr

Job Description

Trouble-shoot challengesNew World Van Lines / Now hiring nationwide Chicago, ILEst. 1919Move America.Drive with New World.New World is hiring experienced household-goods drivers, movers, and crew from anywhere in the continental U.S. Industry-leading pay, paid weekly. One settlement, on time, every week.We're the booker, hauler, OA and DA. Just corporate moves done right.See open positions → Why New WorldSign-on bonus based on position Paid weekly Per diem & paid hotels Modern fleet One settlement, on time 401(k) MedicalDentalVision OO / LO contracts available Sign-on bonus based on position Paid weekly Per diem & paid hotels Modern fleet One settlement, on time 401(k) MedicalDentalVision OO / LO contracts availableBuilt for the long haul.Three reasons drivers, owner-operators, and crew choose to run their careers with New World, and stay.01 PayTop industry pay, paid weekly.Sign-on bonus based on position, per diem, paid hotels, weight-based wage and cell reimbursement. Hourly or hundredweight compensation plans. Contractors settle weekly. No BIPD, no admin fees, no games.02 EquipmentA modern fleet you can trust.Dedicated dispatch, 24-hour maintenance and roadside assistance, and lease-purchase agreements for owner-operators ready to grow. Well-kept trucks and the support to keep them rolling.03 BenefitsReal benefits, not just a job.Paid vacations and holidays. 401(k). Medical, dental, vision, and life insurance. The kind of package that lets you take care of your people while you're on the road.Open positions.Movers, drivers, owner-operators, office, and seasonal roles. Updated live from our applicant tracking system. Filter, review, and apply below.Careers / Live openingsSystem onlineLoading positions…Enable JavaScript to view our open positions, or email humanresources@nwvl.com to inquire.Back to Job OpeningsOA/DA Military Move SpecialistApplyShareJob DescriptionThe OA/DA Military Move Specialist is responsible for managing military moves that are awarded through third-party bid boards and small shipment relocation moves (SSP). When managing military moves, this position does not work directly with military members or government entities but instead coordinates awarded moves in partnership with Military Move Brokers and internal operations teams.The OA/DA Military Move Specialist executes all move-related tasks in accordance with established procedures, service standards, and operational guidelines.Roles And ResponsibilitiesMonitor and manage move opportunities through third-party bid boards.Review moves details, scope, timelines, and service requirements to ensure accurate bid.Coordinate packing, transportation, storage, delivery, and specialty services as required.Work with approved third-party vendors to fulfill services not performed internally.Make appropriate decisions when monitoring moves and its progress while addressing issues, exceptions, and/or delays.Escalate service issues, delays, or exceptions following established escalation procedures, i.e., Red Alert.Trouble-shoot challengesEnsure moves are completed on schedule and in compliance with service expectations.Ensure adherence to company policies, contractual obligations, and quality standards. Support billing accuracy by confirming move completion details and documentation.Support post-move follow-up and close-out activities as required.Work with software programs to update Planning for appropriate move.Forward positive and negative feedback to the Outside AgentsAudit invoicesPerform other duties as assigned.Minimum QualificationsHigh school diploma or equivalent3+ Years of experience in the moving/relocation customer service industry, preferably in 3rd party Military moves.Exceptional organizational and time management skills a mustExceptional attention to details skillExcellent customer service skillsExcellent verbal and written communication skillsStrong level of comfort with MS Office Suite and using proprietary softwareStrong ability to manage multiple awarded moves simultaneously.Experience supporting high-volume move environments.Physical RequirementsWork at a computer for extended periods of timeMove about the office to access office machinery, cabinets, etc.Operate a computer and other office machineryCommunicates frequently over the phoneApplyPowered by ClearCompanyrefreshed continuously Trouble applying? Email HR →Fourteen cities. One team.We hire nationwide with service centers coast to coast. Live near any of these? We should talk.01Atlanta02Chicago03Columbus04Dallas05Denver06Houston07Los Angeles08New Brunswick09Orlando10Phoenix11Raleigh12San Francisco13Seattle14St. LouisDon't see your city? We still want to hear from you.Questions?Get in touch.For questions about a role, our compensation plans, or your application status, our HR team is happy to help. Ready to apply? Head to open positions →HR (773) 739-5850Email humanresources@nwvl.comAddress 5875 N Rogers AveChicago, IL 60646Loading positions…Enable JavaScript to view our open positions, or email humanresources@nwvl.com to inquire.Back to Job OpeningsOA/DA Military Move SpecialistApplySharePhysical RequirementsWork at a computer for extended periods of timeMove about the office to access office machinery, cabinets, etc.Operate a computer and other office machineryCommunicates frequently over the phoneApply#J-18808-Ljbffr