Service Dispatcher

Summary

DescriptionProactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.Location:While this is a fully remote position, we are looking for someone local in the Detroit Metro area.Proactive Technology Is Different:Monthly check-insFun, team-based approachConstantly learningWe are Nuts about ITRequirementsThis is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.Must Have:Customer Service experienceProficient typing skillsFriendly and positive attitudeSelf-motivatedStrong multi-tasking and organizational skillsAbility to work in a fast-paced environmentProblem solverReliable internet connectionGood To Have:Bachelor's degreeCall center experienceMSP experienceFamiliarity with ConnectWise PSAResponsibilities:Answering phone callsClient communicationScheduling onsite visitsCreating ticketsReplying to emailsMonday - Friday scheduleBenefitsFull Medical Benefits2 Weeks Paid VacationQuarterly Bonus and ReviewsFull TimeDental & vision insurance401(k) matching

Job Description

DescriptionProactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.Location:While this is a fully remote position, we are looking for someone local in the Detroit Metro area.Proactive Technology Is Different:Monthly check-insFun, team-based approachConstantly learningWe are Nuts about ITRequirementsThis is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.Must Have:Customer Service experienceProficient typing skillsFriendly and positive attitudeSelf-motivatedStrong multi-tasking and organizational skillsAbility to work in a fast-paced environmentProblem solverReliable internet connectionGood To Have:Bachelor's degreeCall center experienceMSP experienceFamiliarity with ConnectWise PSAResponsibilities:Answering phone callsClient communicationScheduling onsite visitsCreating ticketsReplying to emailsMonday - Friday scheduleBenefitsFull Medical Benefits2 Weeks Paid VacationQuarterly Bonus and ReviewsFull TimeDental & vision insurance401(k) matching