Dispatcher

Summary

Dispatcher HVAC, Plumbing & Electrical Berkeys Plumbing, A/C & Electrical is looking for an experienced Dispatcher who thrives in a fast-paced environment and knows how to keep a busy field-service operation moving.If you're someone who can look at a packed dispatch board, quickly prioritize what needs to happen next, communicate confidently with technicians and customers, and adjust the plan when the unexpected happens we want to talk to you.This is more than assigning calls. Our Dispatchers play a critical role in maximizing technician productivity, improving route efficiency, protecting the customer experience, and helping our HVAC, Plumbing, and Electrical teams succeed every day.You genuinely enjoy a fast-moving environment where no two days look exactly the same.You're organized enough to manage dozens of moving pieces but flexible enough to change the plan when the business needs it.You're comfortable making decisions, communicating with different personalities, and staying calm when the phones are ringing and the schedule suddenly changes.Most importantly, you understand that great dispatch isn't just filling empty spaces on a board it's putting the right technician on the right call at the right time.You'll work heavily in ServiceTitan, including dispatch, scheduling, customer, and technician-management functions. You'll also utilize phone systems, chat platforms, mapping tools, electronic communication systems, and Microsoft Office.If you're already comfortable living in a ServiceTitan dispatch board all day, that's exactly what we're looking for.Berkeys Plumbing, A/C & Electrical has been serving homeowners throughout DFW since 1975. Today, our 200+ team members work together to provide exceptional HVAC, Plumbing, and Electrical service across the Metroplex.We're proud to have been recognized as a Top 100 Workplace in DFW in 2023, 2024, and 2026.At Berkeys, you'll join an established home-services organization where Dispatch plays an important role in the success of our technicians, customers, and overall operation.We offer:Medical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off7 Paid HolidaysBirthday PTOOngoing training and professional developmentOpportunities for career growthEmployee recognition and appreciation programsA team-oriented culture built around our core values of Trust, Care & GrowthIf you're an experienced Dispatcher who can think ahead, make decisions, communicate clearly, and keep a high-volume field operation running smoothly, we'd love to meet you.Apply today and bring your dispatch expertise to Berkeys Plumbing, A/C & Electrical.What You'll Do As a Dispatcher, you'll take ownership of the daily dispatch board and make real-time decisions throughout the day to keep our field teams productive and our customers informed.Manage and optimize the daily dispatch board for HVAC, Plumbing, and Electrical techniciansAssign and move calls based on urgency, location, technician skill set, workload, and customer commitmentsKeep technicians moving efficiently from one call to the next while minimizing unnecessary downtimeMonitor technician status, travel time, job progress, delays, and schedule capacity throughout the dayReview upcoming appointments and prepare future calls to support staffing and capacityReview job information before dispatch to ensure technicians have accurate customer, equipment, service, and appointment detailsQuickly adjust schedules and routes when emergencies, cancellations, traffic, extended jobs, or other unexpected changes occurCommunicate schedule changes, delays, and arrival updates professionally with customersPartner closely with technicians, Customer Service, and department leaders to resolve scheduling and operational challengesMaintain accurate dispatch notes, technician assignments, call statuses, and follow-up information in ServiceTitanIdentify potential service emergencies, capacity concerns, and customer escalations and ensure they're handled appropriatelyWhat We're Looking For High school diploma or GED requiredServiceTitan dispatch experience required3+ years of dispatch, scheduling, call-center, or related experience preferredPrevious experience dispatching field-service technicians strongly preferredHVAC, Plumbing, Electrical, Home Services, or similar field-service industry experience preferredExperience managing a high-volume dispatch board and multiple service areas strongly preferredStrong organizational, prioritization, and problem-solving skillsAbility to make sound decisions quickly in a changing environmentExcellent written and verbal communication skillsStrong attention to detail and accurate documentationComfortable navigating multiple systems and screens simultaneouslyAbility to work full-time in office in Southlake

Job Description

Dispatcher HVAC, Plumbing & Electrical Berkeys Plumbing, A/C & Electrical is looking for an experienced Dispatcher who thrives in a fast-paced environment and knows how to keep a busy field-service operation moving.If you're someone who can look at a packed dispatch board, quickly prioritize what needs to happen next, communicate confidently with technicians and customers, and adjust the plan when the unexpected happens we want to talk to you.This is more than assigning calls. Our Dispatchers play a critical role in maximizing technician productivity, improving route efficiency, protecting the customer experience, and helping our HVAC, Plumbing, and Electrical teams succeed every day.You genuinely enjoy a fast-moving environment where no two days look exactly the same.You're organized enough to manage dozens of moving pieces but flexible enough to change the plan when the business needs it.You're comfortable making decisions, communicating with different personalities, and staying calm when the phones are ringing and the schedule suddenly changes.Most importantly, you understand that great dispatch isn't just filling empty spaces on a board it's putting the right technician on the right call at the right time.You'll work heavily in ServiceTitan, including dispatch, scheduling, customer, and technician-management functions. You'll also utilize phone systems, chat platforms, mapping tools, electronic communication systems, and Microsoft Office.If you're already comfortable living in a ServiceTitan dispatch board all day, that's exactly what we're looking for.Berkeys Plumbing, A/C & Electrical has been serving homeowners throughout DFW since 1975. Today, our 200+ team members work together to provide exceptional HVAC, Plumbing, and Electrical service across the Metroplex.We're proud to have been recognized as a Top 100 Workplace in DFW in 2023, 2024, and 2026.At Berkeys, you'll join an established home-services organization where Dispatch plays an important role in the success of our technicians, customers, and overall operation.We offer:Medical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off7 Paid HolidaysBirthday PTOOngoing training and professional developmentOpportunities for career growthEmployee recognition and appreciation programsA team-oriented culture built around our core values of Trust, Care & GrowthIf you're an experienced Dispatcher who can think ahead, make decisions, communicate clearly, and keep a high-volume field operation running smoothly, we'd love to meet you.Apply today and bring your dispatch expertise to Berkeys Plumbing, A/C & Electrical.What You'll Do As a Dispatcher, you'll take ownership of the daily dispatch board and make real-time decisions throughout the day to keep our field teams productive and our customers informed.Manage and optimize the daily dispatch board for HVAC, Plumbing, and Electrical techniciansAssign and move calls based on urgency, location, technician skill set, workload, and customer commitmentsKeep technicians moving efficiently from one call to the next while minimizing unnecessary downtimeMonitor technician status, travel time, job progress, delays, and schedule capacity throughout the dayReview upcoming appointments and prepare future calls to support staffing and capacityReview job information before dispatch to ensure technicians have accurate customer, equipment, service, and appointment detailsQuickly adjust schedules and routes when emergencies, cancellations, traffic, extended jobs, or other unexpected changes occurCommunicate schedule changes, delays, and arrival updates professionally with customersPartner closely with technicians, Customer Service, and department leaders to resolve scheduling and operational challengesMaintain accurate dispatch notes, technician assignments, call statuses, and follow-up information in ServiceTitanIdentify potential service emergencies, capacity concerns, and customer escalations and ensure they're handled appropriatelyWhat We're Looking For High school diploma or GED requiredServiceTitan dispatch experience required3+ years of dispatch, scheduling, call-center, or related experience preferredPrevious experience dispatching field-service technicians strongly preferredHVAC, Plumbing, Electrical, Home Services, or similar field-service industry experience preferredExperience managing a high-volume dispatch board and multiple service areas strongly preferredStrong organizational, prioritization, and problem-solving skillsAbility to make sound decisions quickly in a changing environmentExcellent written and verbal communication skillsStrong attention to detail and accurate documentationComfortable navigating multiple systems and screens simultaneouslyAbility to work full-time in office in Southlake