Case Coordinator

Summary

CONTRACT INFORMATIONAgency: NOAA National Marine Fisheries Service (NMFS), Office of the Assistant Administrator (OAA)Place of Performance: Silver Spring, MD (1315 East-West Highway, 20910); telework as authorizedPeriod of Performance: 07/22/2026 - 07/21/2027 (Base); up to 4 years with options POSITION OVERVIEWThe Case Coordinator provides case coordination, tracking, and administrative file management support for OAA case matters, referrals, and inquiries. The Case Coordinator protects sensitive information and maintains accurate case records but does not conduct investigations, make findings, determine corrective actions, or issue final agency determinations. KEY RESPONSIBILITIESReceive complaint/referral packages from the designated Government office and log receipt, source, subject, due dates, and assigned Government officials in ATS or the approved case tracking systemEnter referral data and case file documents into ATS; maintain current, complete, and accurate case metadata and file statusSearch ATS or approved case tracking systems to identify prior or related inquiries, as directed by the CORCreate, organize, and maintain official electronic and/or physical case folders in accordance with Government file structure, naming conventions, and records requirementsTrack physical and electronic case folder location, custody, status, and routing throughout the inquiry processTransmit Government-approved reports of findings and related materials to subject units as directed; track response deadlinesTrack whether subject units provide timely responses and whether corrective action implementation evidence has been receivedNotify the COR of overdue responses, missing documentation, data inconsistencies, or potential chain-of-custody concernsMaintain the referral electronic file cabinet in good order and prepare statistical reports for NMFS leadership upon request REQUIRED QUALIFICATIONSDemonstrated ability to manage confidential case information with discretion and accuracyExperience creating, organizing, and maintaining official electronic and physical case folders per Government file structure and naming conventionsProficiency with ATS (Audit Tracking System) or comparable case tracking systems - accurate data entry, metadata maintenance, and status updatesAbility to track deadlines, case location/custody, routing, and corrective action follow-upExperience producing statistical reports for leadershipStrong written and oral communication skillsProficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Meet), Adobe Acrobat, and SmartSheetAbility to learn NOAA/DOC systems and procedures quicklyMust be capable of obtaining and maintaining a suitability/public trust determination (Tier 1 or successor) and all required system access approvalsMust identify as a contractor in all written, electronic, and verbal communications per contract requirements

Job Description

CONTRACT INFORMATIONAgency: NOAA National Marine Fisheries Service (NMFS), Office of the Assistant Administrator (OAA)Place of Performance: Silver Spring, MD (1315 East-West Highway, 20910); telework as authorizedPeriod of Performance: 07/22/2026 - 07/21/2027 (Base); up to 4 years with options POSITION OVERVIEWThe Case Coordinator provides case coordination, tracking, and administrative file management support for OAA case matters, referrals, and inquiries. The Case Coordinator protects sensitive information and maintains accurate case records but does not conduct investigations, make findings, determine corrective actions, or issue final agency determinations. KEY RESPONSIBILITIESReceive complaint/referral packages from the designated Government office and log receipt, source, subject, due dates, and assigned Government officials in ATS or the approved case tracking systemEnter referral data and case file documents into ATS; maintain current, complete, and accurate case metadata and file statusSearch ATS or approved case tracking systems to identify prior or related inquiries, as directed by the CORCreate, organize, and maintain official electronic and/or physical case folders in accordance with Government file structure, naming conventions, and records requirementsTrack physical and electronic case folder location, custody, status, and routing throughout the inquiry processTransmit Government-approved reports of findings and related materials to subject units as directed; track response deadlinesTrack whether subject units provide timely responses and whether corrective action implementation evidence has been receivedNotify the COR of overdue responses, missing documentation, data inconsistencies, or potential chain-of-custody concernsMaintain the referral electronic file cabinet in good order and prepare statistical reports for NMFS leadership upon request REQUIRED QUALIFICATIONSDemonstrated ability to manage confidential case information with discretion and accuracyExperience creating, organizing, and maintaining official electronic and physical case folders per Government file structure and naming conventionsProficiency with ATS (Audit Tracking System) or comparable case tracking systems - accurate data entry, metadata maintenance, and status updatesAbility to track deadlines, case location/custody, routing, and corrective action follow-upExperience producing statistical reports for leadershipStrong written and oral communication skillsProficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Meet), Adobe Acrobat, and SmartSheetAbility to learn NOAA/DOC systems and procedures quicklyMust be capable of obtaining and maintaining a suitability/public trust determination (Tier 1 or successor) and all required system access approvalsMust identify as a contractor in all written, electronic, and verbal communications per contract requirements