Security Officer (Guilford County)

Summary

Security Officer

Empower Successful People to thrive in a Strong Community supported by Quality Government

General Statement of Duties

This is unarmed protective service and surveillance work guarding public property and safeguarding citizen access to and use of public facilities.

Distinguishing Features of the Class

An employee in this class provides protective service and surveillance work for County buildings. Duties include receiving and forwarding telephone or radio reports, centralized monitoring of facilities by video cameras, monitoring entry and exit points, operating detection equipment (e.g. metal detectors, X-ray scanners), verifying identification and serving as a central reporting location for incidents against County property or citizens. A Security Officer provides work assignments and performance is completed by observation, personal conferences, periodic reports, and personal comments from citizens and employees.

Examples of Duties

Duties and Responsibilities

Essential duties and responsibilities include, but are not limited to:

• Dispatches security officers to routine and emergency tasks.
• Operates security screening equipment including walk-through metal detectors, handheld scanners, and x-ray machines to screen individuals, bags, and packages entering County facilities.
• Verifies credentials of employees, contractors, and visitors seeking access to controlled areas.
• Uses closed circuit video cameras to monitor security and safeguard County buildings; remains alert for breaches in security, unauthorized visitors, or other danger or damage to County property.
• Maintains control over keys and equipment.
• Reports disturbances or suspicious circumstances to superiors or law enforcement agencies.
• May serve as a courier of information from one location to another via telephone or radio.
• Provides information to callers by telephone or radio and gives routine information to the public.
• Permits entrance to authorized people and issues or records entrance authorizations.
• Keeps activity logs and prepares daily shift reports.
• May be required to work various shifts, weekends and holidays.
• Performs related duties as required.

Recruitment Standards

Knowledge, Skills, and Abilities

• Knowledge of commonly used rules, procedures, and operations to perform work independently in a variety of fixed posts and patrol assignments within a County installation or building.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to monitor the identification of individuals entering controlled areas.
• Ability to patrol prescribed areas, offices or buildings to prevent breach of peace, theft or damage to County property, equipment, tools, and supplies.
• Ability to do several tasks concurrently including receiving phone calls, using the radio, dispatching and monitoring alarms.
• Ability to exercise sound judgement in emergency and routing situations and to adopt quick, effective, and reasonable courses of action.
• Ability to speak clearly, distinctly, and politely.
• Ability to deal tactfully and courteously with the public.
• Ability to multitask and remain alert during long periods of static post duty or repetitive tasks.

Typical Qualifications

Minimum Qualifications

Graduation from high school or GED equivalency and a minimum of two years of experience in the security industry, military, law enforcement or dispatching.

Necessary Special Qualifications

No felony or first-degree misdemeanor convictions directly related to responsibilities of the position. A criminal records check is required. All applicants will be required to undergo a security background investigation. Must be available to work first, second, or third shifts. Employees will be required to work any days or shifts Sunday through Saturday, locations are subject to change. Subject to 24-hour emergency call-in. A skills assessment will be administered as part of the interview process.

Supplemental Information

Working Conditions

Environment: Work environment involves some discomforts or unpleasantness such as moderate levels of noise from machines, vibrations, dust and grease; exposure to human/animal waste or body fluids; exposure to cold, heat, rain and snow encountered in working outside; or prescribed quotas from manual or clerical support functions.

Hazards : Work involves some risks requiring special procedures, safety precautions, and/or the use of special equipment such as hard hats, safety shoes, shields, ear protectors, respiratory masks, protective clothing, and gloves, or work involving exposure to abusive, aggressive, and unpredictable behavior from clients or the general public in a work location to which the public has unrestricted, open access; or work which requires home visits to provide a service.

Physical Demands : Work requires light physical effort such as long periods of standing or sitting in one position; walking over rough, uneven, or rocky surfaces; bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of objects up to 20 pounds or occasional lifting of objects up to 50 pounds; ongoing production oriented operation of PCs or other VDTs (video display terminals); rapid and sustained use of hands, fingers, or arms to operate equipment or perform work; or precise use of hands and fingers to operate equipment or perform work.

May Require Driving

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note: This generic class description gives an overview of the job class, its job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.

We are excited about the opportunity of having you as a prospective new employee! You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!

Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-

Job Description

Security Officer

Empower Successful People to thrive in a Strong Community supported by Quality Government

General Statement of Duties

This is unarmed protective service and surveillance work guarding public property and safeguarding citizen access to and use of public facilities.

Distinguishing Features of the Class

An employee in this class provides protective service and surveillance work for County buildings. Duties include receiving and forwarding telephone or radio reports, centralized monitoring of facilities by video cameras, monitoring entry and exit points, operating detection equipment (e.g. metal detectors, X-ray scanners), verifying identification and serving as a central reporting location for incidents against County property or citizens. A Security Officer provides work assignments and performance is completed by observation, personal conferences, periodic reports, and personal comments from citizens and employees.

Examples of Duties

Duties and Responsibilities

Essential duties and responsibilities include, but are not limited to:

• Dispatches security officers to routine and emergency tasks.
• Operates security screening equipment including walk-through metal detectors, handheld scanners, and x-ray machines to screen individuals, bags, and packages entering County facilities.
• Verifies credentials of employees, contractors, and visitors seeking access to controlled areas.
• Uses closed circuit video cameras to monitor security and safeguard County buildings; remains alert for breaches in security, unauthorized visitors, or other danger or damage to County property.
• Maintains control over keys and equipment.
• Reports disturbances or suspicious circumstances to superiors or law enforcement agencies.
• May serve as a courier of information from one location to another via telephone or radio.
• Provides information to callers by telephone or radio and gives routine information to the public.
• Permits entrance to authorized people and issues or records entrance authorizations.
• Keeps activity logs and prepares daily shift reports.
• May be required to work various shifts, weekends and holidays.
• Performs related duties as required.

Recruitment Standards

Knowledge, Skills, and Abilities

• Knowledge of commonly used rules, procedures, and operations to perform work independently in a variety of fixed posts and patrol assignments within a County installation or building.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to monitor the identification of individuals entering controlled areas.
• Ability to patrol prescribed areas, offices or buildings to prevent breach of peace, theft or damage to County property, equipment, tools, and supplies.
• Ability to do several tasks concurrently including receiving phone calls, using the radio, dispatching and monitoring alarms.
• Ability to exercise sound judgement in emergency and routing situations and to adopt quick, effective, and reasonable courses of action.
• Ability to speak clearly, distinctly, and politely.
• Ability to deal tactfully and courteously with the public.
• Ability to multitask and remain alert during long periods of static post duty or repetitive tasks.

Typical Qualifications

Minimum Qualifications

Graduation from high school or GED equivalency and a minimum of two years of experience in the security industry, military, law enforcement or dispatching.

Necessary Special Qualifications

No felony or first-degree misdemeanor convictions directly related to responsibilities of the position. A criminal records check is required. All applicants will be required to undergo a security background investigation. Must be available to work first, second, or third shifts. Employees will be required to work any days or shifts Sunday through Saturday, locations are subject to change. Subject to 24-hour emergency call-in. A skills assessment will be administered as part of the interview process.

Supplemental Information

Working Conditions

Environment: Work environment involves some discomforts or unpleasantness such as moderate levels of noise from machines, vibrations, dust and grease; exposure to human/animal waste or body fluids; exposure to cold, heat, rain and snow encountered in working outside; or prescribed quotas from manual or clerical support functions.

Hazards : Work involves some risks requiring special procedures, safety precautions, and/or the use of special equipment such as hard hats, safety shoes, shields, ear protectors, respiratory masks, protective clothing, and gloves, or work involving exposure to abusive, aggressive, and unpredictable behavior from clients or the general public in a work location to which the public has unrestricted, open access; or work which requires home visits to provide a service.

Physical Demands : Work requires light physical effort such as long periods of standing or sitting in one position; walking over rough, uneven, or rocky surfaces; bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of objects up to 20 pounds or occasional lifting of objects up to 50 pounds; ongoing production oriented operation of PCs or other VDTs (video display terminals); rapid and sustained use of hands, fingers, or arms to operate equipment or perform work; or precise use of hands and fingers to operate equipment or perform work.

May Require Driving

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note: This generic class description gives an overview of the job class, its job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.

We are excited about the opportunity of having you as a prospective new employee! You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!

Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-