Remote DAI Support Subject Matter Expert (SME)

Summary

Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert, Virginia Beach, VAJob Title: DAI Support Subject Matter Expert (SME)Location: Virginia Beach, VA (fully remote position, on-site travel may be required)Employment Type: Full-TimeAbout the Role : Provide Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment.Key ResponsibilitiesProvide Tier 1 helpdesk supportDevelop and maintain training materials based on recurring user issues and support trendsContribute to reporting and business intelligence development to address gaps in existing analyticsMaintain accurate, current records within the ticketing and issue-tracking systemsMaintain working knowledge of related financial system functions, including procurement, cost accounting, and time and labor processesMinimum QualificationsBachelor's degree in a related discipline and 10 years of experience with DAI/Oracle Federal Financials,Expertise in Order to Cash (O2C) and Oracle Analytics Server (OAS)/Business IntelligenceGeneral working knowledge of related DAI functions including User Management (UMX), Budget to Report, Cost Accounting, and Oracle Time and Labor (OTL)Customer service and troubleshooting skills; comfortable working Tier 1 helpdesk triageMust be eligible to work fully remote with periodic on-site availability in Virginia Beach, VAMust be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background checkenGenius Consulting Group is an Equal Opportunity EmployerM/F/D/V

Job Description

Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert, Virginia Beach, VAJob Title: DAI Support Subject Matter Expert (SME)Location: Virginia Beach, VA (fully remote position, on-site travel may be required)Employment Type: Full-TimeAbout the Role : Provide Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment.Key ResponsibilitiesProvide Tier 1 helpdesk supportDevelop and maintain training materials based on recurring user issues and support trendsContribute to reporting and business intelligence development to address gaps in existing analyticsMaintain accurate, current records within the ticketing and issue-tracking systemsMaintain working knowledge of related financial system functions, including procurement, cost accounting, and time and labor processesMinimum QualificationsBachelor's degree in a related discipline and 10 years of experience with DAI/Oracle Federal Financials,Expertise in Order to Cash (O2C) and Oracle Analytics Server (OAS)/Business IntelligenceGeneral working knowledge of related DAI functions including User Management (UMX), Budget to Report, Cost Accounting, and Oracle Time and Labor (OTL)Customer service and troubleshooting skills; comfortable working Tier 1 helpdesk triageMust be eligible to work fully remote with periodic on-site availability in Virginia Beach, VAMust be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background checkenGenius Consulting Group is an Equal Opportunity EmployerM/F/D/V