Dispatcher 3 - Remote - CA only

Summary

Dispatcher The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.Eligibility for US Employment without sponsorshipMinimum of 18 years of ageHigh School Diploma or GED or equivalent combination of education and experience is requiredMinimum of 1-2 years' experience in dispatch operations, preferably in the telecom industryMinimum of 1-2 years' Salesforce or equivalent requiredFamiliarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations requiredUnderstanding of safety regulations and industry best practices related to field service operations and logistics management requiredProven geographical knowledge of service area and ability to read maps requiredAbility to work flexible hours, including evenings and weekends, as scheduledMust be able to type 40 words per minuteThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirable

Job Description

Dispatcher The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.Eligibility for US Employment without sponsorshipMinimum of 18 years of ageHigh School Diploma or GED or equivalent combination of education and experience is requiredMinimum of 1-2 years' experience in dispatch operations, preferably in the telecom industryMinimum of 1-2 years' Salesforce or equivalent requiredFamiliarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations requiredUnderstanding of safety regulations and industry best practices related to field service operations and logistics management requiredProven geographical knowledge of service area and ability to read maps requiredAbility to work flexible hours, including evenings and weekends, as scheduledMust be able to type 40 words per minuteThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirable