Lead Passenger Service - Part Time/$22.08 hr.

Summary

Job Title Essential Duties and Responsibilities:Co-ordinate, monitor and support the Passenger Services team.Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier's standards.Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operationMonitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.Liaison with Carriers' representatives to ensure their requirements and standards are being metAssist in maintaining staff morale and have clear and open communication with staffCover any manpower shortages and/or assist whenever necessaryOther duties as assignedRequired Skills:Must be 18 years of age and have a High school diploma, GED or equivalent work experienceOne year college certificate or technical school, six months related experience or equivalent combination of education and experienceAbility to supervise up to 10-15 passenger service agentsMust be able to pass all pre-employment testing to include drug testing and a physicalAbility to safely lift up to 70 lbs.Must maintain a valid state driver's licenseMust be able and flexible to work variable shifts including weekends and holidays.Education:High School or better.Licenses & Certifications:DRIVERS LICENSEEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description

Job Title Essential Duties and Responsibilities:Co-ordinate, monitor and support the Passenger Services team.Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier's standards.Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operationMonitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.Liaison with Carriers' representatives to ensure their requirements and standards are being metAssist in maintaining staff morale and have clear and open communication with staffCover any manpower shortages and/or assist whenever necessaryOther duties as assignedRequired Skills:Must be 18 years of age and have a High school diploma, GED or equivalent work experienceOne year college certificate or technical school, six months related experience or equivalent combination of education and experienceAbility to supervise up to 10-15 passenger service agentsMust be able to pass all pre-employment testing to include drug testing and a physicalAbility to safely lift up to 70 lbs.Must maintain a valid state driver's licenseMust be able and flexible to work variable shifts including weekends and holidays.Education:High School or better.Licenses & Certifications:DRIVERS LICENSEEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.