Lead Functional Consultant, Public Sector

Location: Virginia

At Icertis, we power the contract intelligence platform that transforms how federal agencies and government organizations manage their most critical missions — from defense and national security to public safety and aerospace. We go beyond traditional contract systems by embedding AI-driven automation, compliance, and real-time insights into every phase of the contract lifecycle — enabling agencies to accelerate procurement, reduce risk, and operate with greater transparency and control. Client more about Icertis public sector solutions here.

The Lead Functional Consultant, Public Sector plays a critical role in supporting and optimizing Icertis Contract Intelligence (ICI) solutions for government contractors and U.S. government customers. This role leads functional diagnostics, drives functional configurations, and acts as a trusted advisor to stakeholders operating in governments and highly regulated environments.

Key Responsibilities

Serve as a functional and domain subject matter expert across federal acquisition, contracting, compliance, and ICI platform capabilities.
Translate customer requirements into scalable, compliant ICI configurations aligned with best practices.
Facilitate, design sessions and solution walkthroughs with customer stakeholders.
Lead investigation, triage, and root-cause analysis of complex functional issues; recommend secure, compliant fixes and workarounds.
Distinguish between configuration, data, process, and product behavior to ensure accurate problem classification.
Drive resolution of incidents by orchestrating functional/technical teams across Support, Engineering, Security, and Cloud Ops teams.
Partner closely with technical, security, and cloud teams to ensure solutions meet federal security and compliance standards.
Guide customers through change management, user adoption, and training in policy-driven environments.
Ensure delivery within approved scope, contract structure, and federally required documentation standards.
Identify risks related to process, compliance, or delivery and proactively drive mitigation strategies.
Contribute to internal capability building, playbooks, and reusable assets for public sector delivery.

Qualifications

5+ years of experience in enterprise SaaS functional consulting, Customer Support, Customer Success, or professional services delivery.
Experience supporting or implementing enterprise application platforms, such as CLM, ERP, or Supply Chain, preferably in public sector or regulated environments.
Understanding of federal acquisition and procurement processes (FAR/DFARS, IDIQs, BPAs, RFPs).
Demonstrated ability to design compliant workflows aligned with audit, data retention, and risk management requirements.
Hands-on experience with application configuration, functional design, and solution validation.
Ability to engage effectively with contracting officers, program managers, technical teams, and executive stakeholders.
Excellent analytical, troubleshooting, communication, documentation, and stakeholder management skills.
Bachelor's degree required.

Preferred Experience

Experience supporting U.S. federal agencies or federal system integrators.
Familiarity with GovCloud, secure integrations, and identity frameworks (CAC/PIV, PKI).
Experience supporting implementations subject to audit, FOIA, or records management requirements.
Prior experience with Contract Lifecycle Management (CLM) platforms.

Job Description