EHR and Billing Manager (Administrative Officer)

Job Description

Full-time position available with the Health Department, Communicable Disease Prevention Division
Pay Range: $4,711-$7,067 per month
Work Location: 2400 Troost Ave
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline: October 08, 2026

Responsibilities

What You'll Do:

• May develop and lead the organization's health information privacy committee, task force, or similar group.
• Develops and provides training on patient data collection, storage, and analyzing.
• Provide supervisory oversight over the billing process.
• Manage and perform medical billing operations for the Department's clinical services, including charge entry, medical coding, claims submission, payment posting, accounts receivable management, collections, reimbursement tracking, and denial resolution.
• Review, analyze, and process medical claims to ensure accuracy, completeness, and compliance with federal, state, and payer requirements.
• Monitor billing work queues and follow up on pending, rejected, denied, or unpaid claims.
• Assign and validate appropriate CPT, HCPCS, ICD-10, and vaccine administration codes while ensuring compliance with applicable billing regulations, coding standards, and reimbursement guidelines.
• Maintain accurate billing records, supporting documentation, and audit trails to ensure compliance with departmental policies, HIPAA requirements, payer regulations, and financial audit standards.
• Collaborate with clinic staff, program managers, providers, and other departmental divisions to obtain, verify, and analyze patient, clinical, and insurance information necessary for accurate billing and reimbursement.
• Prepare, reconcile, and analyze accounts receivable reports, billing performance metrics, reimbursement trends, and insurance contract information.
• Provide recommendations and support to the Department's Financial Officer and leadership team.
• Assist with the development, implementation, and improvement of billing processes, workflows, policies, and procedures to maximize revenue recovery and operational efficiency.
• Serve as a resource to staff regarding billing requirements, payer policies, insurance eligibility, reimbursement procedures, and documentation standards.
• Administer, maintain, and optimize the Department's Electronic Health Record (EHR) and health information systems to support clinical operations, public health programs, reporting requirements, and organizational objectives.
• Develop, implement, and maintain workflows, business processes, data collection protocols, and data management standards to ensure the accurate collection, storage, retrieval, exchange, and analysis of patient and programmatic data.
• Evaluate the functionality, reliability, effectiveness, and performance of electronic health information systems and related technologies.
• Identify system enhancements and recommend improvements to support operational efficiency, program monitoring, and quality outcomes.
• Analyze and interpret clinical, operational, and programmatic data.
• Prepare findings, identify trends, and provide recommendations to improve service delivery, data quality, reporting capabilities, and organizational performance.
• Monitor compliance with health information exchange standards, data governance requirements, and applicable federal, state, and local regulations related to electronic health records and health information systems.
• Establish and maintain data quality assurance processes and system controls to ensure the integrity, accuracy, confidentiality, and security of electronic health information.
• Performs oher duties as assigned.

Qualifications

REQUIRES

• An accredited Bachelor's degree and 3 years of professional experience in business or public sector administration to include at least 2 years performing administrative and/or supervisory work involving more complex projects or programs;
• OR an equivalent combination of qualifying education and experience with at least 2 years performing administrative and/or supervisory work involving more complex projects or programs.

Other Information

Why You'll Love Working with Us - Core Employee Benefits

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).