Child Support Specialist I

Job Description

This recruitment will establish an employment list to fill current and any future vacancies The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration.

Current Regular & Extra- Help vacancies are with the Tulare County Department of Child Support Services (DCSS) in Visalia.

Typical Duties

• Explain child support procedures and regulations to case participants, attorneys, employers and other agencies regarding child support and paternity matters.
• Verify information by in-house investigation, through computerized resources, personal interviews, telephone or form letters and contact with other agencies or institutions.
• Respond to high volume of inquiries from customers by using available resources
• Compose correspondence, preliminary reports and case summaries.
• Display professionalism when communicating with callers and/or visitors which may include custodial parents, non-custodial parents, team members, attorneys, employers, other agencies and others acting on behalf of families and children.

For a full list of duties for this position, please click here .

Minimum Qualifications

Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following.

Education/Experience:

Option 1:

Education:

• Equivalent to completion of the twelfth (12th) grade

Experience:

• Three (3) years of paid, full-time, experience working in a customer service environment which included resolving customer concerns.

Option 2:

Education:

• Completion of at least 60 semester or 90 quarter units of coursework from an accredited college or university.

Experience:

• One (1) year of paid, full-time, experience working in a high-volume customer service environment which includes resolving customer concerns.

Knowledge of:

• Basic math, including percentages and decimals to compute items such as net income and support payments.
• Automated computer systems and working knowledge of work processing software.
• Principles, practices and procedures for providing effective, responsive and prompt customer service.
• Office practices and procedures including equipment and software operations.

Skill/Ability to:

• Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers.
• Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment.
• Multitask, prioritize and organize work according to departmental operating requirements.
• Promote and support an environment of cooperation and respect.
• Proofread for typographical, grammatical and mathematical errors.
• Maintain systematic and accurate records

Additional Information

Conditions of Employment

As this position requires access to Federal Tax Information, employment is conditioned on successful completion of a background investigation and a reinvestigation within every 5 years thereafter. A background investigation includes FBI fingerprinting, a check of local law enforcement agencies where he subject has lived, worked, and/or attended school within the last 5 years, and if applicable, of the appropriate agency for any identified arrests, and Employment Eligibility Verification using E-verify will be required on the first day of employment.

College Cost Reduction Access Act

This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Bargaining Unit 3

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount: An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision and life). This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance: A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP).

Retirement: The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave: 12 set days and 1 personal holiday.

Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.

Sick Leave Accrual: 12 days per year with unlimited accumulation, 60 hours of which may be used toward family sick leave.

Career Incentive Pay
Employees who have completed five (5) or more Years of Service with Tulare County and meet the eligibility criteria described in Administrative Regulation - 52, earn additional pay according to the schedule below.

Years of Service

% Increase

Total

5

3%

3%

10

2%

5%

15

3%

8%

20

2%

10%

Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company.

Disability Insurance: Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation: A voluntary deferred compensation plan is available.

To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.

Closing Date/Time: 9/19/2026 11:59 PM Pacific