Library Assistant

Summary

Library Assistant

Arlington County's Public Library is seeking a Full-time Library Assistant to assist in providing service to patrons of all ages and backgrounds at Central Library. This position will help the public with circulation requests, technology assistance, and information about the library's collections, programs and policies. This position will work a schedule including regular evening and weekend shifts.

Specific duties include:

• Performing circulation tasks, including issuing library cards, placing items on reserve, locating materials, assessing fines, and processing payments;
• Assisting patrons with technology services, such as navigating the library catalog, accessing electronic resources, and using digital tools:
• Responding to inquiries about library facilities, coordinating the use of computer and audiovisual equipment for meeting rooms, and troubleshooting issues with public computers, copiers, and printers;
• Providing information on library programs, equipment availability, and facility usage across the library system;
• Interviewing and assisting patrons in selecting physical and digital materials, and answering questions about collections, services, and resources;
• Supporting collection management, including re-shelving materials, preparing shelving carts, identifying lost or damaged items, and completing circulation reports accurately.
• Helping maintain a safe and welcoming environment by enforcing library policies and assisting with opening and closing procedures: and
• Participating in library initiatives, including systemwide programs, committees, and meetings as assigned.

The ideal candidate will have the following:

• An eagerness to learn and a problem solver with a commitment to offering excellent customer service to all library users.
• Ability to manage multiple tasks, understand and focus on Library system-wide and County priorities, work successfully within a team, and communicate effectively;
• Awareness of current trends in public libraries and technology; and
• Ability to make sustainability-conscious workplace decisions.

Minimum Qualifications:

• Associate degree or two years of college course work from an accredited college or university in a related field; and
• Some library experience providing customer service that includes resolving patron problems, explaining policies and procedures, providing information, and/or processing materials in a library environment.

Substitution: Additional direct-facing customer service experience may be substituted for up to two years of experience in library procedures.

Desirable: Preference may be given to applicants with experience in one or more of the following:

• Previous library experience within the past 5 years:
• Handling money, running a cash register, and creating deposits;
• Troubleshooting with eBooks, tablets, public computers and printers;
• Working with diverse populations including some with limited English ability; and/or
• Bilingual English/Spanish.

Location and hours of work: Full-time 40 hours per week including evenings and weekends. Actual work schedule will be determined upon appointment based on the needs of the library. The employee will be assigned to one of the Arlington Library locations and assignments may change over time depending on need.

Must be able to push heavy book carts, lift 25 lbs., and stand for extended periods of time.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

Job Description

Library Assistant

Arlington County's Public Library is seeking a Full-time Library Assistant to assist in providing service to patrons of all ages and backgrounds at Central Library. This position will help the public with circulation requests, technology assistance, and information about the library's collections, programs and policies. This position will work a schedule including regular evening and weekend shifts.

Specific duties include:

• Performing circulation tasks, including issuing library cards, placing items on reserve, locating materials, assessing fines, and processing payments;
• Assisting patrons with technology services, such as navigating the library catalog, accessing electronic resources, and using digital tools:
• Responding to inquiries about library facilities, coordinating the use of computer and audiovisual equipment for meeting rooms, and troubleshooting issues with public computers, copiers, and printers;
• Providing information on library programs, equipment availability, and facility usage across the library system;
• Interviewing and assisting patrons in selecting physical and digital materials, and answering questions about collections, services, and resources;
• Supporting collection management, including re-shelving materials, preparing shelving carts, identifying lost or damaged items, and completing circulation reports accurately.
• Helping maintain a safe and welcoming environment by enforcing library policies and assisting with opening and closing procedures: and
• Participating in library initiatives, including systemwide programs, committees, and meetings as assigned.

The ideal candidate will have the following:

• An eagerness to learn and a problem solver with a commitment to offering excellent customer service to all library users.
• Ability to manage multiple tasks, understand and focus on Library system-wide and County priorities, work successfully within a team, and communicate effectively;
• Awareness of current trends in public libraries and technology; and
• Ability to make sustainability-conscious workplace decisions.

Minimum Qualifications:

• Associate degree or two years of college course work from an accredited college or university in a related field; and
• Some library experience providing customer service that includes resolving patron problems, explaining policies and procedures, providing information, and/or processing materials in a library environment.

Substitution: Additional direct-facing customer service experience may be substituted for up to two years of experience in library procedures.

Desirable: Preference may be given to applicants with experience in one or more of the following:

• Previous library experience within the past 5 years:
• Handling money, running a cash register, and creating deposits;
• Troubleshooting with eBooks, tablets, public computers and printers;
• Working with diverse populations including some with limited English ability; and/or
• Bilingual English/Spanish.

Location and hours of work: Full-time 40 hours per week including evenings and weekends. Actual work schedule will be determined upon appointment based on the needs of the library. The employee will be assigned to one of the Arlington Library locations and assignments may change over time depending on need.

Must be able to push heavy book carts, lift 25 lbs., and stand for extended periods of time.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.