Manager of Investigations

Summary

Manager Of Investigations

The Manager of Investigations drives Asset Protection programs and supports EssilorLuxottica Brands to safeguard the assets of merchandise, money, real property and the welfare of customers and associates. This role will serve as the primary driver and point of contact for law enforcement and stores/field teams for critical incidents. This position analyzes data, video footage, and other investigative information to identify patterns, repeat offenders, and ORC activity. Must be able to develop well-documented cases through in-person and remote interaction with stores, field teams, and law enforcement to support the identification and prosecution of suspects. The position requires strong analytical, investigative, communication, and case building skills.

Major Duties and Responsibilities:

• Works with Asset Protection, Corporate departments, Distribution & Logistics, Field and Store level employees to identify, investigate and close cases impacting EssilorLuxottica.
• Responsible for case initiation and gathering intelligence through the use of investigative resources.
• Conducts follow-up investigation and law enforcement collaboration on all assigned incidents.
• Provides timely investigative response and support for assigned incidents including burglaries, robberies, and high-priority events.
• Follow critical incident response guidelines, including nights and weekends when necessary.
• Supports investigations across multiple time zones, requiring flexibility in work hours, adjusting work hours to support active investigations, emerging events, and time-sensitive developments.
• Provides monthly progress reports to the AP leadership team.
• Leverages state and local laws and coordinates with appropriate law enforcement / business partners for the effective prosecution of cases and restitution recovery
• Provides training in areas of expertise; assists store personnel with training and communication standards.
• Serves as the primary point of contact following critical incidents by engaging with impacted stores/employees and distributing a written summary of the incident, expectations, and next steps.
• Assists in the training & development of Client personnel related to critical incident response Provides support with audits or other required departmental tasks.
• Ability to travel, including overnight(s) on short notice.

Basic Qualifications:

• Bachelor's Degree or equivalent experience
• 7+ years' experience in investigations, law enforcement, organized retail crime, or related field.
• Law enforcement or ORC investigations experience preferred
• Self-starter who is innovative, able to multi-task, and able to work independently with minimal oversight
• Ability to handle difficult or volatile situations effectively
• Strong analytical skills and ability to exercise independent judgment based on core principles and practices
• Excellent listening skills and ability to articulate findings succinctly
• Strong organization skills with high attention to detail, timeliness, and confidentiality
• Ability to interact effectively with a wide range of individuals, including those at different levels within EssilorLuxottica, investigative firms and various business partners
• Strong report writing and evidence documentation.
• Surveillance/video analysis experience.
• Ability to successfully conduct external investigations through prosecution.

Preferred Qualifications:

• External investigation experience with closure (7+ years)
• Completion of PCI, LPC, CFE or CPP courses preferred
• Thorough knowledge of Physical Security Equipment
• Highly proficient in Microsoft excel and data-analysis tools.

Job Description

Manager Of Investigations

The Manager of Investigations drives Asset Protection programs and supports EssilorLuxottica Brands to safeguard the assets of merchandise, money, real property and the welfare of customers and associates. This role will serve as the primary driver and point of contact for law enforcement and stores/field teams for critical incidents. This position analyzes data, video footage, and other investigative information to identify patterns, repeat offenders, and ORC activity. Must be able to develop well-documented cases through in-person and remote interaction with stores, field teams, and law enforcement to support the identification and prosecution of suspects. The position requires strong analytical, investigative, communication, and case building skills.

Major Duties and Responsibilities:

• Works with Asset Protection, Corporate departments, Distribution & Logistics, Field and Store level employees to identify, investigate and close cases impacting EssilorLuxottica.
• Responsible for case initiation and gathering intelligence through the use of investigative resources.
• Conducts follow-up investigation and law enforcement collaboration on all assigned incidents.
• Provides timely investigative response and support for assigned incidents including burglaries, robberies, and high-priority events.
• Follow critical incident response guidelines, including nights and weekends when necessary.
• Supports investigations across multiple time zones, requiring flexibility in work hours, adjusting work hours to support active investigations, emerging events, and time-sensitive developments.
• Provides monthly progress reports to the AP leadership team.
• Leverages state and local laws and coordinates with appropriate law enforcement / business partners for the effective prosecution of cases and restitution recovery
• Provides training in areas of expertise; assists store personnel with training and communication standards.
• Serves as the primary point of contact following critical incidents by engaging with impacted stores/employees and distributing a written summary of the incident, expectations, and next steps.
• Assists in the training & development of Client personnel related to critical incident response Provides support with audits or other required departmental tasks.
• Ability to travel, including overnight(s) on short notice.

Basic Qualifications:

• Bachelor's Degree or equivalent experience
• 7+ years' experience in investigations, law enforcement, organized retail crime, or related field.
• Law enforcement or ORC investigations experience preferred
• Self-starter who is innovative, able to multi-task, and able to work independently with minimal oversight
• Ability to handle difficult or volatile situations effectively
• Strong analytical skills and ability to exercise independent judgment based on core principles and practices
• Excellent listening skills and ability to articulate findings succinctly
• Strong organization skills with high attention to detail, timeliness, and confidentiality
• Ability to interact effectively with a wide range of individuals, including those at different levels within EssilorLuxottica, investigative firms and various business partners
• Strong report writing and evidence documentation.
• Surveillance/video analysis experience.
• Ability to successfully conduct external investigations through prosecution.

Preferred Qualifications:

• External investigation experience with closure (7+ years)
• Completion of PCI, LPC, CFE or CPP courses preferred
• Thorough knowledge of Physical Security Equipment
• Highly proficient in Microsoft excel and data-analysis tools.