Program Specialist II

Summary

Program Specialist IICandidates must be able to work in a hybrid onsite environment from one of the following locations: Jacksonville, FL; Troy, MI; or Tempe, AZ. The Program Specialist II is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist II acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.Responsibilities:Assist with PMO roadmap/AGS Way initiativesParticipate in client meetings to review strategic initiativesAssist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing (Can perform all primary or supplemental responsibilities of the PMO – end to end acquisition process)Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply baseDocument requirement intake conversations in appropriate database (VMS, AGS360)Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely responseDiscuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment processCoach, manage and oversee performance of participating staffing suppliersDocument all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM systemMonitor performance against contract SLA's, requisition aging, invoicing, time and expense entry and vendor compliance trackingConduct supplier scorecard reviews; including performance discussions, metric adherence and strategic conversationsMaintain and update monthly activity and performance reportsAssist with development of presentation and customer facing items (QBRs, Operational reviews, Dashboard reviews, other), with support from leaderProvide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partnersAssist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrityLiaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignmentsEnsure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)Assist with the collection of company assets from vendors (laptop, badges, etc.)Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlinesConstant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delaysLog all client and vendor inquiries into Salesforce.comQualifications:Experience in high volume coordination activities (interviewing, on-boarding, etc.)At least 2 years of industry/recruiting/staffing industry experience (preferred)Client hiring manager/supplier/sponsor facingExcellent verbal and written communicationsAbility to work in a dynamic environment that changes from day to dayExcellent analytical and problem solving/issue resolution skillsExcellent documentation and follow up skillsExceptional time managementExcellent organization skills and attention to detailKnowledge of MS Office (Excel, Word, PPT) and PC skillsAble to work independently with minimal direction required for core daily responsibilitiesMedium level of direction needed for advanced responsibilitiesCustomer FocusedAdditional Information:This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:Medical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTuition AssistanceTime Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveAt AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

Job Description

Program Specialist IICandidates must be able to work in a hybrid onsite environment from one of the following locations: Jacksonville, FL; Troy, MI; or Tempe, AZ. The Program Specialist II is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist II acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.Responsibilities:Assist with PMO roadmap/AGS Way initiativesParticipate in client meetings to review strategic initiativesAssist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing (Can perform all primary or supplemental responsibilities of the PMO – end to end acquisition process)Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply baseDocument requirement intake conversations in appropriate database (VMS, AGS360)Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely responseDiscuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment processCoach, manage and oversee performance of participating staffing suppliersDocument all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM systemMonitor performance against contract SLA's, requisition aging, invoicing, time and expense entry and vendor compliance trackingConduct supplier scorecard reviews; including performance discussions, metric adherence and strategic conversationsMaintain and update monthly activity and performance reportsAssist with development of presentation and customer facing items (QBRs, Operational reviews, Dashboard reviews, other), with support from leaderProvide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partnersAssist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrityLiaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignmentsEnsure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)Assist with the collection of company assets from vendors (laptop, badges, etc.)Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlinesConstant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delaysLog all client and vendor inquiries into Salesforce.comQualifications:Experience in high volume coordination activities (interviewing, on-boarding, etc.)At least 2 years of industry/recruiting/staffing industry experience (preferred)Client hiring manager/supplier/sponsor facingExcellent verbal and written communicationsAbility to work in a dynamic environment that changes from day to dayExcellent analytical and problem solving/issue resolution skillsExcellent documentation and follow up skillsExceptional time managementExcellent organization skills and attention to detailKnowledge of MS Office (Excel, Word, PPT) and PC skillsAble to work independently with minimal direction required for core daily responsibilitiesMedium level of direction needed for advanced responsibilitiesCustomer FocusedAdditional Information:This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:Medical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTuition AssistanceTime Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveAt AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.