Police Telecommunicator - Night Shift 6PM - 6AM (Full-Time)

Summary

Police TelecommunicatorStatesville Police DepartmentSalary Range: $20.16 - $33.26 Hourly / $44,029.44 - $72,639.84 AnnuallyFLSA Position Class: Full-time, Non-ExemptWork Schedule: 6:00PM - 6:00AM Weekdays, Weekends, and HolidaysPosting Closing Date: September 30, 2026, or until filledJob Overview This position is responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations.Essential Duties and ResponsibilitiesNOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.Receives incoming calls from the public, prioritizes the call according to severity, evaluates requests for service, and makes decisions on which public agency will best aid in the situation.Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.Dispatches police officials to emergency and non-emergency calls for service and maintains communication with police or fire personnel during the situation; sends additional units to situations based on officer requests or updated information.Monitors the self-initiated activities of police officers and provides them with information on detained suspects.Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; correctly logs all activities.Uses the NCAWARE program to check for outstanding warrants and communicates results to officers in the field.Closes calls for service and identifies police units that have returned to normal patrols.Updates criminal history logs.Operates the CAD system; enters and extracts data from the RMS system.Receives and transmits messages via police department radio.Maintains a vehicle repossession log.May serve as a Communications Training Officer (CTO), responsible for training new hires as well as creating and maintaining the training program.May serve as an A/TAC, conducting audits and validations of the entries into DCI.Performs other duties as assigned.Minimum RequirementsEducation and/or ExperienceHigh School Diploma or GED.RequirementsMust be a U.S. citizen at least 18 years of age.Possession of a valid North Carolina driver's license, or any valid driver's license with ability to obtain a North Carolina driver's license within 60 days of establishing a permanent residence in North Carolina.Possession of a valid NC Sheriff's Training and Standards Telecommunicators certification or ability to obtain within one (1) year of hire date.Possession of a valid NC DCI certification or ability to obtain within six (6) months of hire date.Supplemental InformationKnowledge, Skills, and AbilitiesGeneral knowledge of current telecommunications practices and procedures.General knowledge of the practices and procedures used in the police and fire departments.General knowledge of city geography and street locations.General knowledge of the operation and use of computer aided dispatching equipment.General knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals.Ability to manage multiple situations at once under stressful conditions.Ability to operate a computer, telephones, radios, and computer-aided dispatch (CAD) consoles.Ability understand or comprehend calls made with different accents or broken English.Ability to read maps quickly, scan warrant files, and review recorded tapes.Ability to calmly communicate with people during emergency situations and document actions.Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.Job Related Physical RequirementsThis position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express or exchange ideas by means of the spoken word, and to convey detailed or important instructions to others; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of computers, machines, or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.Working ConditionsThe employee is not subject to adverse environmental conditions; however, the employee works in confined areas with a high level of noise and must sit for prolonged periods.BenefitsBenefits At A GlanceBenefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees' benefits differ from full-time employees' benefits and are listed below.Full-Time Employee BenefitsHealth & Welfare BenefitsHealth Care Insurance PPO or HDHP/Prescription Drug ProgramLifestyle programs (weight management, Tobacco Cessation, Stress Management)Telehealth Online Appointments 24/7Dental InsuranceVision InsuranceLife InsuranceAccidental Death and Dismemberment Insurance (AD&D)Flexible Spending Account (FSA)Dependent Care Reimbursement (DCFSA)Health Savings Account (HSA)Travel Accident InsuranceEmployee Assistance Plan (EAP)Tuition ReimbursementSecondary Language Incentive PayBereavement LeaveRetirement BenefitsPension Plan – NC Local Government Employee Retirement System (LGERS)NC 401(k) EmpowerNC Roth 401(k) EmpowerNC 401(k) Match Empower457(b) NationwideRoth 457(b) NationwideFireman's Pension FundTime-Off BenefitsTwelve (12) Paid HolidaysVacationSick LeaveSchool Visitation - unpaid, up to 4 hours to attend school activities.Military Differential PayWellness BenefitsHealth FairBiometric ScreeningFlu ShotsStatesville Fitness & Activity Center (SFAC)Wellness Activity CalendarSee HR for Other Fitness Center Discounts

Job Description

Police TelecommunicatorStatesville Police DepartmentSalary Range: $20.16 - $33.26 Hourly / $44,029.44 - $72,639.84 AnnuallyFLSA Position Class: Full-time, Non-ExemptWork Schedule: 6:00PM - 6:00AM Weekdays, Weekends, and HolidaysPosting Closing Date: September 30, 2026, or until filledJob Overview This position is responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations.Essential Duties and ResponsibilitiesNOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.Receives incoming calls from the public, prioritizes the call according to severity, evaluates requests for service, and makes decisions on which public agency will best aid in the situation.Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.Dispatches police officials to emergency and non-emergency calls for service and maintains communication with police or fire personnel during the situation; sends additional units to situations based on officer requests or updated information.Monitors the self-initiated activities of police officers and provides them with information on detained suspects.Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; correctly logs all activities.Uses the NCAWARE program to check for outstanding warrants and communicates results to officers in the field.Closes calls for service and identifies police units that have returned to normal patrols.Updates criminal history logs.Operates the CAD system; enters and extracts data from the RMS system.Receives and transmits messages via police department radio.Maintains a vehicle repossession log.May serve as a Communications Training Officer (CTO), responsible for training new hires as well as creating and maintaining the training program.May serve as an A/TAC, conducting audits and validations of the entries into DCI.Performs other duties as assigned.Minimum RequirementsEducation and/or ExperienceHigh School Diploma or GED.RequirementsMust be a U.S. citizen at least 18 years of age.Possession of a valid North Carolina driver's license, or any valid driver's license with ability to obtain a North Carolina driver's license within 60 days of establishing a permanent residence in North Carolina.Possession of a valid NC Sheriff's Training and Standards Telecommunicators certification or ability to obtain within one (1) year of hire date.Possession of a valid NC DCI certification or ability to obtain within six (6) months of hire date.Supplemental InformationKnowledge, Skills, and AbilitiesGeneral knowledge of current telecommunications practices and procedures.General knowledge of the practices and procedures used in the police and fire departments.General knowledge of city geography and street locations.General knowledge of the operation and use of computer aided dispatching equipment.General knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals.Ability to manage multiple situations at once under stressful conditions.Ability to operate a computer, telephones, radios, and computer-aided dispatch (CAD) consoles.Ability understand or comprehend calls made with different accents or broken English.Ability to read maps quickly, scan warrant files, and review recorded tapes.Ability to calmly communicate with people during emergency situations and document actions.Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.Job Related Physical RequirementsThis position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express or exchange ideas by means of the spoken word, and to convey detailed or important instructions to others; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of computers, machines, or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.Working ConditionsThe employee is not subject to adverse environmental conditions; however, the employee works in confined areas with a high level of noise and must sit for prolonged periods.BenefitsBenefits At A GlanceBenefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees' benefits differ from full-time employees' benefits and are listed below.Full-Time Employee BenefitsHealth & Welfare BenefitsHealth Care Insurance PPO or HDHP/Prescription Drug ProgramLifestyle programs (weight management, Tobacco Cessation, Stress Management)Telehealth Online Appointments 24/7Dental InsuranceVision InsuranceLife InsuranceAccidental Death and Dismemberment Insurance (AD&D)Flexible Spending Account (FSA)Dependent Care Reimbursement (DCFSA)Health Savings Account (HSA)Travel Accident InsuranceEmployee Assistance Plan (EAP)Tuition ReimbursementSecondary Language Incentive PayBereavement LeaveRetirement BenefitsPension Plan – NC Local Government Employee Retirement System (LGERS)NC 401(k) EmpowerNC Roth 401(k) EmpowerNC 401(k) Match Empower457(b) NationwideRoth 457(b) NationwideFireman's Pension FundTime-Off BenefitsTwelve (12) Paid HolidaysVacationSick LeaveSchool Visitation - unpaid, up to 4 hours to attend school activities.Military Differential PayWellness BenefitsHealth FairBiometric ScreeningFlu ShotsStatesville Fitness & Activity Center (SFAC)Wellness Activity CalendarSee HR for Other Fitness Center Discounts