TSSO Operational Intelligence Lead
JLL Technology Solutions (formerly BRG)
New York, New York 10001 United States View Map

Summary

TSSO Operational Intelligence Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talentedpeople and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The TSSO Operational Intelligence Lead will drive strategic data and analytics initiatives across Technical Services & Sustainable Operations (TSSO), establishing data-driven foundations that enhance operational excellence and accelerate innovation. This role serves as the strategic leader for asset data, analytics, and reporting capabilities across TSSO.

Key Responsibilities

Performance Management & Reporting

Support TSSO non-financial performance reporting by mapping data sources and facilitating efficient reporting methodologies
Develop and maintain executive, non-enterprise dashboards and reporting frameworks that track operational performance across all TSSO functions

Asset Readiness Project (ARP)

Support ARP analytics and ongoing dashboard updates, including scorecard, tracker, and advanced statistics
Ensure critical access to EDP for data extracts by leading integration with technical delivery teams
Lead vital development of preventive maintenance (PM) identification using automated data models to improve data accuracy and asset management
Troubleshoot Property Hub data discrepancies core to ARP initiatives
Conduct ADQ NextGen dashboard variance analyses and reconciliation to ensure data integrity
Drive ARP data model development and implementation to instill confidence in analytics results and data utilization
Partner with and train Analytics Services team on advanced analytical tools to build organizational capability and ensure scalability

E2E LCAM Optimal Process

Establish access to all data across the LCAM ecosystem and EDP tables, enabling comprehensive asset lifecycle analytics
Support data integration across lifecycle milestones to support seamless data integration across operational workflows
Lead in ensuring proper governance of data standards
Provide expertise in automated data processing for OnePM load files to enhance client delivery
Drive integration of data topology for LCAM outcomes, ensuring consistency and reliability
Support prioritization of tech stack and Business Requirements Documents (BRDs) to ensure timely development and deployment of technology

WPM TSSO Data Ownership & Governance

Support data integration across delivery teams and workflows to achieve efficiencies that drive margin
Ensure proper governance of WPM and TSSO data standards and quality frameworks
Translate business (FM) needs into actionable technology requirements and data solutions

Data & Analytics Program Leadership

Provide strategic leadership of the data and analytics roadmap aligned with TSSO and enterprise objectives, contributing to Accelerate 2030
Own and prioritize TSSO advanced analytics initiatives to democratize data capabilities and enable operational efficiencies
Coordinate analytics teams to avoid redundant work and maximize efficiency
Ensure data governance and security frameworks meet enterprise standards
Lead TSSO Data Model development to streamline organization goals and enable scalability and operational excellence
Develop advanced analytical roadmap for operational excellence and continuous improvement

Qualifications

Required Experience

8+ years of progressive experience in data management, analytics, or operational technology implementation within large-scale operations
5+ years in leadership roles managing or partnering with analytics teams to drive operations excellence
Proven track record of delivering enterprise-grade analytics solutions and performance reporting systems
Deep expertise in advanced data analytics technologies and their practical operational applications
Strong background in data governance, data quality management, and enterprise data architecture
Experience with real estate operations, facilities management, or transaction services preferred

Technical Skills

Advanced proficiency in data analytics tools and platforms (Python, R, SQL, Power BI, Tableau)
Experience with cloud data platforms and modern data stack technologies
Knowledge of EDP (Enterprise Data Platform) or similar enterprise data warehousing solutions
Familiarity with API integrations, data pipelines, and ETL processes
Understanding of data governance, risk management, and responsible data practices

Leadership & Business Capabilities

Strategic thinking with ability to translate business needs into technical solutions
Strong stakeholder management and executive communication skills
Proven ability to build and lead high-performing technical teams
Change management expertise with track record of driving adoption of new technologies
Strong project management skills with ability to manage multiple complex initiatives simultaneously

Core Competencies

Analytical mindset with exceptional problem-solving abilities
Business acumen with understanding of operational efficiency drivers
Collaborative approach with ability to partner across diverse teams
Innovation-focused with continuous improvement orientation
Strong attention to detail while maintaining strategic perspective

Success Metrics

Accurate, timely support of TSSO performance reporting
Successful implementation of data and analytics initiatives supporting ARP and LCAM programs
Improved data quality and governance across TSSO operations
Enhanced decision-making capabilities through advanced analytics
Team capability development and adoption of advanced analytical tools
Achievement of operational efficiency targets through data-driven insights

About TSSO Innovation & Optimization

The Innovation & Optimization platform drives transformational change across TSSO through strategic deployment of technology, data analytics, and process excellence. This role is central to building the analytical foundation that will power TSSO's growth and ability to deliver world-class technical services.

JLL is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

135,000.00 – 155,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Job Description