Housing Program Specialist (full-time)

Summary

After-Hours Staff MemberYou will be the after-hours staff member on duty. It will be your responsibility to oversee our large, 24/7 residential facility, the entire campus, and all people on the campus, including residents, volunteers, and visitors. If an incident occurs anywhere on the campus, you will be the person responsible for handling the situation. You will have significant crisis management responsibilities and must maintain good work integrity and effective communication.What You'll DoOversee residents in a large, 24/7 residential facility and all areas of the campusReport emergency situations immediately to direct supervisor and document any incidents, emergencies and concerns from residents, donors or volunteers (examples of incidents include any time outside agencies—police, DHS—are involved in occurrences at Our House or physical violence or threats are made)Ensure that residents participate in mandatory programs and refer them to Our House programs (Career Center classes, recovery meetings, drug testing, Children's Programs, Stability, etc.)Communicate regularly with the Housing Team about residents' needs, evictions, shelter needs, ongoing issues or system changesEnsure that meals are prepared and servedEnforce all written shelter rules and additional Our House policies and procedures documenting any violations through the write-up process, including enforcing evictions when necessaryAssign chores after each mealAdminister drug tests as needed and manage medication administration for residentsMonitor residents' sobriety and reports and documents drug or alcohol related incidents with the write-up systemEnsure that all areas in and around the shelter are clean, organized, and safeProcess work orders for maintenance issuesProcess new intakes and exits of residents and filling out all required paperworkGreet and orient volunteers, including meal serving groups, to the facilities and to the needs that they are there to meetDocument donations and volunteers using a data collection system (contact info, what was given/volunteer project, date, value)De-escalate conflict situations to ensure safetyAttend all mandatory weekly staff meetings prepared and on timeConduct other duties as assigned to fulfill Our House's missionWhat You'll BringSocial services experienceAt least 2-3 years working in a program or organization serving individuals in a residential setting preferredConflict resolution and crisis management experienceStrong written and verbal communication skillsAction-oriented, entrepreneurial, adaptable, and innovative spiritAbility to work effectively in collaboration with diverse groups of peoplePassion, idealism, integrity, positive attitude, mission-driven work, and self-directionRequirementsHigh school diploma is requiredMust be able to lift 40 poundsMust have reliable transportationMust be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen

Job Description

After-Hours Staff MemberYou will be the after-hours staff member on duty. It will be your responsibility to oversee our large, 24/7 residential facility, the entire campus, and all people on the campus, including residents, volunteers, and visitors. If an incident occurs anywhere on the campus, you will be the person responsible for handling the situation. You will have significant crisis management responsibilities and must maintain good work integrity and effective communication.What You'll DoOversee residents in a large, 24/7 residential facility and all areas of the campusReport emergency situations immediately to direct supervisor and document any incidents, emergencies and concerns from residents, donors or volunteers (examples of incidents include any time outside agencies—police, DHS—are involved in occurrences at Our House or physical violence or threats are made)Ensure that residents participate in mandatory programs and refer them to Our House programs (Career Center classes, recovery meetings, drug testing, Children's Programs, Stability, etc.)Communicate regularly with the Housing Team about residents' needs, evictions, shelter needs, ongoing issues or system changesEnsure that meals are prepared and servedEnforce all written shelter rules and additional Our House policies and procedures documenting any violations through the write-up process, including enforcing evictions when necessaryAssign chores after each mealAdminister drug tests as needed and manage medication administration for residentsMonitor residents' sobriety and reports and documents drug or alcohol related incidents with the write-up systemEnsure that all areas in and around the shelter are clean, organized, and safeProcess work orders for maintenance issuesProcess new intakes and exits of residents and filling out all required paperworkGreet and orient volunteers, including meal serving groups, to the facilities and to the needs that they are there to meetDocument donations and volunteers using a data collection system (contact info, what was given/volunteer project, date, value)De-escalate conflict situations to ensure safetyAttend all mandatory weekly staff meetings prepared and on timeConduct other duties as assigned to fulfill Our House's missionWhat You'll BringSocial services experienceAt least 2-3 years working in a program or organization serving individuals in a residential setting preferredConflict resolution and crisis management experienceStrong written and verbal communication skillsAction-oriented, entrepreneurial, adaptable, and innovative spiritAbility to work effectively in collaboration with diverse groups of peoplePassion, idealism, integrity, positive attitude, mission-driven work, and self-directionRequirementsHigh school diploma is requiredMust be able to lift 40 poundsMust have reliable transportationMust be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen