Student Coordinator and Scheduler, Libraries

Summary

Student Coordinator and Scheduler, Libraries

James Madison University Libraries seeks a qualified Student Coordinator to join the Library & Information Services (LIS) team within the Access & User Services (AUS) department. The position will share responsibility for co-supervising student workers with the Student Coordinator and Trainer. This position will have a primary focus on student employee scheduling. The successful candidate will report to the Director of Access & User services and join a collaborative team dedicated to offering high-quality services to JMU and the local community. In addition to the primary duties, the position will staff service points in both Rose Library and Carrier Library, working closely with other full-time and part-time members of LIS, A&D, and Music. The position will also provide back-up for core responsibilities, such as opening the Libraries. As a member of the highly collaborative AUS team, the coordinator will contribute to a welcoming, responsive, and student-centered service environment while supporting the day-to-day operations of the service points. This is a full-time, 40 hours per week position with benefits. The Libraries welcomes applicants who can demonstrate a commitment to building equitable and welcoming environments. We are committed to encouraging dialogue, cultivating a sense of belonging, and celebrating a broad range of life experiences and perspectives.

Duties and Responsibilities:

Co-coordinate student employment for Carrier and Rose Library Service point operations, including recruitment, hiring, onboarding, training, supervision, and offboarding, for approximately 50-60 student employees. Lead development and maintenance of student employee scheduling, including developing and maintaining policies and procedures documentation. Develop student staffing schedules for each semester that provide an appropriate amount of coverage and some flexibility to support operations at the Ask the Library desks and operations throughout the building (such as building counts and events support). Utilize staffing systems and software to optimize schedule management. Assess staff scheduling and building operations trends to determine areas of improvement for service point staff. Cross-train and be able to backup core functions of the other Student Coordinator. Provide direct user support through participation in Ask the Library service points. Support the AUS-LIS team through engaged participation in cross-training and backup of critical duties. Pursue professional development, creative activities, scholarship, and/or service activities.

Qualifications:

The successful candidate will have: Strong organizational skills, Ability to thoughtfully and effectively plan, execute, and follow-through on both timely and long-range tasks and projects, Ability to provide outstanding customer service to different groups in a professional and positive manner, Excellence in interpersonal skills and written and oral communication, The ability to manage priorities and exercise judgement successfully in a responsive, fast-paced environment, Basic leadership skills, Ability to work both independently and as a member of the team, Demonstrated commitment to building environments that are accessible and welcoming, Ability to develop and manage multiple schedules. Additional Considerations: Familiarity of library services, Strong proficiency with Microsoft Office and familiarity with both Windows and Mac operating systems, Demonstrated ability to effectively collect, manage, and analyze large amounts of information to make informed decisions, Supervisory experience.

Job Description

Student Coordinator and Scheduler, Libraries

James Madison University Libraries seeks a qualified Student Coordinator to join the Library & Information Services (LIS) team within the Access & User Services (AUS) department. The position will share responsibility for co-supervising student workers with the Student Coordinator and Trainer. This position will have a primary focus on student employee scheduling. The successful candidate will report to the Director of Access & User services and join a collaborative team dedicated to offering high-quality services to JMU and the local community. In addition to the primary duties, the position will staff service points in both Rose Library and Carrier Library, working closely with other full-time and part-time members of LIS, A&D, and Music. The position will also provide back-up for core responsibilities, such as opening the Libraries. As a member of the highly collaborative AUS team, the coordinator will contribute to a welcoming, responsive, and student-centered service environment while supporting the day-to-day operations of the service points. This is a full-time, 40 hours per week position with benefits. The Libraries welcomes applicants who can demonstrate a commitment to building equitable and welcoming environments. We are committed to encouraging dialogue, cultivating a sense of belonging, and celebrating a broad range of life experiences and perspectives.

Duties and Responsibilities:

Co-coordinate student employment for Carrier and Rose Library Service point operations, including recruitment, hiring, onboarding, training, supervision, and offboarding, for approximately 50-60 student employees. Lead development and maintenance of student employee scheduling, including developing and maintaining policies and procedures documentation. Develop student staffing schedules for each semester that provide an appropriate amount of coverage and some flexibility to support operations at the Ask the Library desks and operations throughout the building (such as building counts and events support). Utilize staffing systems and software to optimize schedule management. Assess staff scheduling and building operations trends to determine areas of improvement for service point staff. Cross-train and be able to backup core functions of the other Student Coordinator. Provide direct user support through participation in Ask the Library service points. Support the AUS-LIS team through engaged participation in cross-training and backup of critical duties. Pursue professional development, creative activities, scholarship, and/or service activities.

Qualifications:

The successful candidate will have: Strong organizational skills, Ability to thoughtfully and effectively plan, execute, and follow-through on both timely and long-range tasks and projects, Ability to provide outstanding customer service to different groups in a professional and positive manner, Excellence in interpersonal skills and written and oral communication, The ability to manage priorities and exercise judgement successfully in a responsive, fast-paced environment, Basic leadership skills, Ability to work both independently and as a member of the team, Demonstrated commitment to building environments that are accessible and welcoming, Ability to develop and manage multiple schedules. Additional Considerations: Familiarity of library services, Strong proficiency with Microsoft Office and familiarity with both Windows and Mac operating systems, Demonstrated ability to effectively collect, manage, and analyze large amounts of information to make informed decisions, Supervisory experience.