Public Safety Customer Success Lead

Summary

Company Description190 Intel Inc. is a protective intelligence and threat management firm serving private clients, security organizations, and law enforcement agencies. Founded by veterans of national security, intelligence, and protective operations, the company built its own unified platform to address complex threat detection and management needs. Powered by VENONA, 190 Intel monitors millions of digital indicators, tracks thousands of threat actors, and uses AI to analyze and triage both digital and physical signals. The team delivers real-time intelligence on human threats originating online or in the physical world, including risk identification, attribution, assessment, and ongoing threat management. Central Operations, based in California, provides 24/7 overwatch, situational awareness, and crisis management in coordination with law enforcement.Role DescriptionThe Public Safety Customer Success Lead is a full-time, on-site role based in the Los Angeles Metropolitan Area. This role is responsible for managing the implementation of 190 Intel technology and the relationships with public safety, law enforcement, and security firms, ensuring they effectively use 190 Intels threat intelligence solutions to support their missions. Day-to-day activities include onboarding new public safety clients, conducting training sessions and product walkthroughs, and serving as the primary point of contact for product and operational inquiries. The role involves monitoring ongoing engagements, coordinating with internal intelligence and product teams, and translating client feedback into product and process improvements. The Public Safety Customer Success Lead will also participate in translating business objectives into concrete actions at both the technology and account level, and contribute to documentation and best practices for public safety partners.QualificationsExperience and knowledge in public safety, and police investigation operations, with the ability to understand the needs and constraints of these environments.Background in law enforcement, investigations, or related fields, with practical familiarity in intel gathering, analysis, and threat assessment.Demonstrated ability to build trusted relationships with public sector stakeholders and guide them through software and operational workflows.Prior experience implementing software solutions and leading customer success or technical support in a public safety or security context is highly desired.Strong analytical, critical thinking, and problem-solving skills, with the ability to interpret customer inputs and communicate them clearly to diverse audiences.Excellent written and verbal communication skills, including the ability to present, train, and brief at different levels of an organization.Comfort working in high-tempo, mission-focused environments, with sound judgment and adherence to ethical and legal standards.Bachelors degree in criminal justice, public safety, security management, intelligence studies, or a related field; equivalent experience considered.Ability to work on-site in the Los Angeles Metropolitan Area and collaborate closely with cross-functional teams.#J-18808-Ljbffr

Job Description

Company Description190 Intel Inc. is a protective intelligence and threat management firm serving private clients, security organizations, and law enforcement agencies. Founded by veterans of national security, intelligence, and protective operations, the company built its own unified platform to address complex threat detection and management needs. Powered by VENONA, 190 Intel monitors millions of digital indicators, tracks thousands of threat actors, and uses AI to analyze and triage both digital and physical signals. The team delivers real-time intelligence on human threats originating online or in the physical world, including risk identification, attribution, assessment, and ongoing threat management. Central Operations, based in California, provides 24/7 overwatch, situational awareness, and crisis management in coordination with law enforcement.Role DescriptionThe Public Safety Customer Success Lead is a full-time, on-site role based in the Los Angeles Metropolitan Area. This role is responsible for managing the implementation of 190 Intel technology and the relationships with public safety, law enforcement, and security firms, ensuring they effectively use 190 Intels threat intelligence solutions to support their missions. Day-to-day activities include onboarding new public safety clients, conducting training sessions and product walkthroughs, and serving as the primary point of contact for product and operational inquiries. The role involves monitoring ongoing engagements, coordinating with internal intelligence and product teams, and translating client feedback into product and process improvements. The Public Safety Customer Success Lead will also participate in translating business objectives into concrete actions at both the technology and account level, and contribute to documentation and best practices for public safety partners.QualificationsExperience and knowledge in public safety, and police investigation operations, with the ability to understand the needs and constraints of these environments.Background in law enforcement, investigations, or related fields, with practical familiarity in intel gathering, analysis, and threat assessment.Demonstrated ability to build trusted relationships with public sector stakeholders and guide them through software and operational workflows.Prior experience implementing software solutions and leading customer success or technical support in a public safety or security context is highly desired.Strong analytical, critical thinking, and problem-solving skills, with the ability to interpret customer inputs and communicate them clearly to diverse audiences.Excellent written and verbal communication skills, including the ability to present, train, and brief at different levels of an organization.Comfort working in high-tempo, mission-focused environments, with sound judgment and adherence to ethical and legal standards.Bachelors degree in criminal justice, public safety, security management, intelligence studies, or a related field; equivalent experience considered.Ability to work on-site in the Los Angeles Metropolitan Area and collaborate closely with cross-functional teams.#J-18808-Ljbffr