911 Telecommunicator

Summary

The 911 Telecommunicator is responsible for receiving, processing, and prioritizing emergency and non-emergency calls for service and dispatching appropriate public safety resources. This position supports law enforcement and fire operations by maintaining accurate communication, coordinating field response, and ensuring officer and public safety through effective information management.The Telecommunicator operates within a 24-hour communications center and must perform in high-stress, fast-paced environments requiring critical thinking, multitasking, and sound decision-making.Essential Duties and ResponsibilitiesThe following duties are representative of the position and are not intended to be all-inclusive:Receive and process incoming 911 and non-emergency calls for Police and Fire services. Medical calls are received and transferred to the appropriate EMS provider.Determine call priority and appropriate response based on information obtained from callers. Maintain control of the call to gather accurate, relevant, and actionable information.Accurately document all calls for service in the Computer Aided Dispatch (CAD) system (Motorola Flex), ensuring entries are concise, timely, and support responder safety and situational awareness.Dispatch police and fire personnel via radio in a clear, calm, and professional manner. Monitor and manage multiple radio channels while maintaining control of radio traffic.Coordinate field unit activity, track unit status, and provide updates or critical information as it becomes available.Prioritize officer safety and public safety in all communications, ensuring timely dissemination of critical information.Communicate and coordinate with local, state, and federal agencies via radio, telephone, and ACIC/NCIC systems.Perform inquiries and entries into ACIC/NCIC and other law enforcement databases for warrants, criminal history, missing persons, and stolen property in compliance with CJIS and state regulations.Maintain confidentiality and security of all criminal justice and sensitive information.Provide support during critical incidents, including but not limited to structure fires, severe weather events, and large-scale emergencies.Successfully complete all required training, including field training, classroom instruction, and certification programs, prior to operating independently.Perform other duties as assigned.Minimum QualificationsHigh school diploma or equivalent requiredMust be able to pass a comprehensive background investigation and criminal history checkAbility to obtain and maintain required certifications within 1 year of employment:ACIC/NCIC certificationBasic Telecommunicator CertificationFEMA IS-100, 200, 700, 800In-house New Hire OrientationMinimum typing speed of 35 words per minuteBasic computer proficiency and ability to learn multiple software systemsKnowledge, Skills, and AbilitiesAbility to remain calm, think clearly, and act decisively in high-stress and emergency situationsStrong verbal communication skills with the ability to speak clearly and effectivelyExcellent listening skills and the ability to extract critical information from callersAbility to multitask, prioritize competing demands, and manage multiple incidents simultaneouslyAbility to translate incomplete, emotional, or disorganized information into clear and actionable communicationWorking knowledge (or ability to learn) radio procedures, dispatch protocols, and public safety operationsStrong attention to detail and commitment to accuracy in documentation and data entryWork Environment and ConditionsThis position operates in a 24/7 emergency communications centerTelecommunicators work 12-hour shifts on a rotating 3-2-2-3 scheduleMay require overtime, call-back, or extended hours during critical incidents or staffing shortagesWork is performed in a fast-paced, high-stress environment with frequent interruptionsPhysical and Mental DemandsAbility to sit for extended periods of timeAbility to hear and understand speech over telephone and radio equipmentAbility to speak clearly and effectively for extended periodsAbility to read and interpret information from computer screens and written documentsAbility to process information quickly and make decisions under pressureAbility to manage exposure to traumatic or high-stress situationsDisclaimerThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may be modified as needed by the department.#J-18808-Ljbffr

Job Description

The 911 Telecommunicator is responsible for receiving, processing, and prioritizing emergency and non-emergency calls for service and dispatching appropriate public safety resources. This position supports law enforcement and fire operations by maintaining accurate communication, coordinating field response, and ensuring officer and public safety through effective information management.The Telecommunicator operates within a 24-hour communications center and must perform in high-stress, fast-paced environments requiring critical thinking, multitasking, and sound decision-making.Essential Duties and ResponsibilitiesThe following duties are representative of the position and are not intended to be all-inclusive:Receive and process incoming 911 and non-emergency calls for Police and Fire services. Medical calls are received and transferred to the appropriate EMS provider.Determine call priority and appropriate response based on information obtained from callers. Maintain control of the call to gather accurate, relevant, and actionable information.Accurately document all calls for service in the Computer Aided Dispatch (CAD) system (Motorola Flex), ensuring entries are concise, timely, and support responder safety and situational awareness.Dispatch police and fire personnel via radio in a clear, calm, and professional manner. Monitor and manage multiple radio channels while maintaining control of radio traffic.Coordinate field unit activity, track unit status, and provide updates or critical information as it becomes available.Prioritize officer safety and public safety in all communications, ensuring timely dissemination of critical information.Communicate and coordinate with local, state, and federal agencies via radio, telephone, and ACIC/NCIC systems.Perform inquiries and entries into ACIC/NCIC and other law enforcement databases for warrants, criminal history, missing persons, and stolen property in compliance with CJIS and state regulations.Maintain confidentiality and security of all criminal justice and sensitive information.Provide support during critical incidents, including but not limited to structure fires, severe weather events, and large-scale emergencies.Successfully complete all required training, including field training, classroom instruction, and certification programs, prior to operating independently.Perform other duties as assigned.Minimum QualificationsHigh school diploma or equivalent requiredMust be able to pass a comprehensive background investigation and criminal history checkAbility to obtain and maintain required certifications within 1 year of employment:ACIC/NCIC certificationBasic Telecommunicator CertificationFEMA IS-100, 200, 700, 800In-house New Hire OrientationMinimum typing speed of 35 words per minuteBasic computer proficiency and ability to learn multiple software systemsKnowledge, Skills, and AbilitiesAbility to remain calm, think clearly, and act decisively in high-stress and emergency situationsStrong verbal communication skills with the ability to speak clearly and effectivelyExcellent listening skills and the ability to extract critical information from callersAbility to multitask, prioritize competing demands, and manage multiple incidents simultaneouslyAbility to translate incomplete, emotional, or disorganized information into clear and actionable communicationWorking knowledge (or ability to learn) radio procedures, dispatch protocols, and public safety operationsStrong attention to detail and commitment to accuracy in documentation and data entryWork Environment and ConditionsThis position operates in a 24/7 emergency communications centerTelecommunicators work 12-hour shifts on a rotating 3-2-2-3 scheduleMay require overtime, call-back, or extended hours during critical incidents or staffing shortagesWork is performed in a fast-paced, high-stress environment with frequent interruptionsPhysical and Mental DemandsAbility to sit for extended periods of timeAbility to hear and understand speech over telephone and radio equipmentAbility to speak clearly and effectively for extended periodsAbility to read and interpret information from computer screens and written documentsAbility to process information quickly and make decisions under pressureAbility to manage exposure to traumatic or high-stress situationsDisclaimerThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may be modified as needed by the department.#J-18808-Ljbffr