Supervisory Management and Program Analyst

Summary

DutiesPlans and conducts comprehensive management analyses and program evaluations of operations to analyze business processes and eliminate operational bottlenecks.Directs workflow optimization and process improvement initiatives, applying qualitative and quantitative methods to design and implement automated operational workflows.Formulates and maintains performance scorecards and metrics reporting frameworks, designing analytics dashboards and long-range operational plans for senior leadership.Exercises operational oversight over enterprise task management systems, establishing procedural standards and resolving complex, high-priority tasking issues.Performs first-line supervisory duties, establishing work schedules, setting performance standards, evaluating employees, and managing branch resources.

Job Description

DutiesPlans and conducts comprehensive management analyses and program evaluations of operations to analyze business processes and eliminate operational bottlenecks.Directs workflow optimization and process improvement initiatives, applying qualitative and quantitative methods to design and implement automated operational workflows.Formulates and maintains performance scorecards and metrics reporting frameworks, designing analytics dashboards and long-range operational plans for senior leadership.Exercises operational oversight over enterprise task management systems, establishing procedural standards and resolving complex, high-priority tasking issues.Performs first-line supervisory duties, establishing work schedules, setting performance standards, evaluating employees, and managing branch resources.