Ground Service Agent - Part-Time

Summary

Horizon Air Ground Service Agent

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely.

Key duties include:

• Load and offload luggage and cargo, transporting to various airport locations.
• Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases.
• Marshals and pushes back aircraft.
• Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system.
• Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches.
• Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks.
• Execute aircraft tow operations if required.
• Performs other duties as assigned.

Job-specific experience, education & skills:

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English, high school diploma or equivalent, minimum age of 18, and authorization to work in the U.S.

Job-specific leadership expectations include embodying our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting wage: $19.92 per hour (non-negotiable)

Schedule: 15 to 30 hours per week

Availability: Weekend and holiday availability is required

Split-shift differential: When working a split shift, employees receive a $2.25 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift)

Effective split-shift hourly rate: $22.17 per hour (base wage + differential)

Total rewards include:

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Airport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information:

Equal Employment Opportunity Policy Statement

Government Contractor & Department of Transportation (DOT) Regulations

Apply by 7:00 PM Pacific Time on 9/30/2026

FLSA Status: Non-Exempt

Employment Type: Part-Time

Regular/Temporary: Regular

Requisition Type: Frontline

Location: Santa Rosa, CA - Airport

Job Description

Horizon Air Ground Service Agent

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely.

Key duties include:

• Load and offload luggage and cargo, transporting to various airport locations.
• Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases.
• Marshals and pushes back aircraft.
• Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system.
• Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches.
• Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks.
• Execute aircraft tow operations if required.
• Performs other duties as assigned.

Job-specific experience, education & skills:

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English, high school diploma or equivalent, minimum age of 18, and authorization to work in the U.S.

Job-specific leadership expectations include embodying our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting wage: $19.92 per hour (non-negotiable)

Schedule: 15 to 30 hours per week

Availability: Weekend and holiday availability is required

Split-shift differential: When working a split shift, employees receive a $2.25 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift)

Effective split-shift hourly rate: $22.17 per hour (base wage + differential)

Total rewards include:

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Airport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information:

Equal Employment Opportunity Policy Statement

Government Contractor & Department of Transportation (DOT) Regulations

Apply by 7:00 PM Pacific Time on 9/30/2026

FLSA Status: Non-Exempt

Employment Type: Part-Time

Regular/Temporary: Regular

Requisition Type: Frontline

Location: Santa Rosa, CA - Airport