Program Specialist

Summary

Summary

The position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), located at the Durham VA Healthcare System (DVAHCS) Ambulatory Care Service, Durham, NC. The incumbent oversees and manages and maintains the Patient Centered Management Module system for all primary care (including but not limited to Home Base Primary Care program, Greenville, and Morehead primary care clinics) as the Principle Facility Coordinator.

Learn more about this agency

Duties

Help

Duties include but, are not limited to:

• Maintains full responsibility for Primary Care Management Module (PCMM) as PCMM coordinator in the primary care setting.
• Provides program support to the Ambulatory Care Service clinic leaderships and staff conference calls relatedto access, wait times, and clinic profile management.
• Responsible for supporting the clinic profile and PCMM based training for new Medical Clinic Directors, including how to use the LEAF portal to submit profile changes and providing new employee orientation training for providers on clinic grids, submitting time off or clinic block request and entering time for timecards.
• Identifies problems and makes recommendations in scheduling, quota allocation of providers and supervisory staffing and recommends alternative courses of action to ensure efficiency, economy, and balance in the operation of the Primary Care clinics.
• Performs clinic and data management to include analyzing, researching, computing, and providing statistical data, reports and special studies required of Primary Care Clinics and Ambulatory Care Service.
• Maintains and updates provider records with information required by Joint Commission on approximately 70+ providers.
• Sets up clinic profiles for Ambulatory Care Service primary care clinics at the Durham VA Healthcare System including Hillandale 1 CBOC, Raleigh-Clayton CBOCs, Garner VA Clinic, PRIME education clinic and Comp & Pension clinic.
• Serves as a staff analyst, providing direct recommendations and analysis to Primary Care leadership regarding access and capacity.
• Maintains the PACT model staffing report and presents data monthly to facility leadership. Acts as a resource and deep subject matter expert to clinical staff in trouble shooting of Vista and PCMM software applications associated with the Primary Care Clinic treatment area.
• Develops and maintains panel dashboard data, assisting management in balancing workload management. Primary Care Management Module (PCMM) Coordinator reviews PACT model data to ensure compliance with VA policy and directives, as well as identifying new program polices and procedure regarding PACT management.
• Assist in the annual inventory of property for the service; also assist with the preparation of requests for supplies, equipment, work orders, etc. for the department as needed.

Work Schedule: Monday-Friday 8:00am-4:30pm

Telework: Ad-hoc

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/PD069150

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

Help

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work is mostly sedentary. The work requires some walking, standing, bending, lifting, and carrying light items such as paper, books, and charts. The position may be stressful due to the scope of the position, complexity of metrics, and competing deadlines. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performs clinic and data management to include analyzing, researching, computing, and providing statistical data, reports and special studies required of Primary Care Clinics and Ambulatory Care Service. Present findings and advisory opinions, resolve problems and concerns, make clear and concise recommendations to senior officials, and provide guidance on VHA and DVAMC specific regulations, procedures, policies, directives, guidelines and practices. Process time-keeping records in accordance with applicable rules, regulations, and policies to serve as the timekeeper for the residents and other sections in the service. Knowledge and skill in the use of computer equipment and a variety of software and databases such as Veterans Health Information & Technology Architecture (Vista), Access, CPRS, Microsoft Word, Excel, etc. to input and retrieve data and prepare a variety reports and correspondence for Ambulatory Care, Fiscal, and Quality Management. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Job Description

Summary

The position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), located at the Durham VA Healthcare System (DVAHCS) Ambulatory Care Service, Durham, NC. The incumbent oversees and manages and maintains the Patient Centered Management Module system for all primary care (including but not limited to Home Base Primary Care program, Greenville, and Morehead primary care clinics) as the Principle Facility Coordinator.

Learn more about this agency

Duties

Help

Duties include but, are not limited to:

• Maintains full responsibility for Primary Care Management Module (PCMM) as PCMM coordinator in the primary care setting.
• Provides program support to the Ambulatory Care Service clinic leaderships and staff conference calls relatedto access, wait times, and clinic profile management.
• Responsible for supporting the clinic profile and PCMM based training for new Medical Clinic Directors, including how to use the LEAF portal to submit profile changes and providing new employee orientation training for providers on clinic grids, submitting time off or clinic block request and entering time for timecards.
• Identifies problems and makes recommendations in scheduling, quota allocation of providers and supervisory staffing and recommends alternative courses of action to ensure efficiency, economy, and balance in the operation of the Primary Care clinics.
• Performs clinic and data management to include analyzing, researching, computing, and providing statistical data, reports and special studies required of Primary Care Clinics and Ambulatory Care Service.
• Maintains and updates provider records with information required by Joint Commission on approximately 70+ providers.
• Sets up clinic profiles for Ambulatory Care Service primary care clinics at the Durham VA Healthcare System including Hillandale 1 CBOC, Raleigh-Clayton CBOCs, Garner VA Clinic, PRIME education clinic and Comp & Pension clinic.
• Serves as a staff analyst, providing direct recommendations and analysis to Primary Care leadership regarding access and capacity.
• Maintains the PACT model staffing report and presents data monthly to facility leadership. Acts as a resource and deep subject matter expert to clinical staff in trouble shooting of Vista and PCMM software applications associated with the Primary Care Clinic treatment area.
• Develops and maintains panel dashboard data, assisting management in balancing workload management. Primary Care Management Module (PCMM) Coordinator reviews PACT model data to ensure compliance with VA policy and directives, as well as identifying new program polices and procedure regarding PACT management.
• Assist in the annual inventory of property for the service; also assist with the preparation of requests for supplies, equipment, work orders, etc. for the department as needed.

Work Schedule: Monday-Friday 8:00am-4:30pm

Telework: Ad-hoc

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/PD069150

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

Help

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work is mostly sedentary. The work requires some walking, standing, bending, lifting, and carrying light items such as paper, books, and charts. The position may be stressful due to the scope of the position, complexity of metrics, and competing deadlines. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performs clinic and data management to include analyzing, researching, computing, and providing statistical data, reports and special studies required of Primary Care Clinics and Ambulatory Care Service. Present findings and advisory opinions, resolve problems and concerns, make clear and concise recommendations to senior officials, and provide guidance on VHA and DVAMC specific regulations, procedures, policies, directives, guidelines and practices. Process time-keeping records in accordance with applicable rules, regulations, and policies to serve as the timekeeper for the residents and other sections in the service. Knowledge and skill in the use of computer equipment and a variety of software and databases such as Veterans Health Information & Technology Architecture (Vista), Access, CPRS, Microsoft Word, Excel, etc. to input and retrieve data and prepare a variety reports and correspondence for Ambulatory Care, Fiscal, and Quality Management. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.