IHCS Program Specialist

Summary

Job Title

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage a Caseload of Diverse Individuals

Provide each individual with the opportunity to live his/her own Everyday Life

Develop a rapport with individuals' families and county representatives to facilitate communication in all aspects of individuals' lives

Attend team meetings as necessary to provide input on an individual's progress during program

Schedule and attend doctor's appointments as needed with individuals

Perform satisfaction surveys on a quarterly basis to ensure individuals are happy with their service

Reinforce that individuals' outcomes are being met during program, and that they are appropriate

Provide direct service as needed to ensure quality of program

Provide emotional support to individuals through difficult life situations

Assist in identifying individuals' strengths and how they can use them in the community

Assist with client medications as needed

Supervise Direct Service Professionals

Develop a strong, professional rapport with DSPs

Create a welcoming environment for DSPs to thrive

Identify strengths of DSPs and assist them in applying these strengths to their daily work

Train new and existing DSPs on the specific needs of each individual on your caseload

Communicate necessary information to DSPs regarding the individuals they serve

Monitor DSPs during work hours to assess their work performance

Mentor DSPs having difficulties in work performance by modeling what they could improve

Provide critical, strengths-based employee evaluations to assess DSP performance

Facilitate positive change in DSPs by providing verbal and written corrections when conduct violates agency policy

Office Duties

Update ISPs and individuals' records in Billiyo as changes are made

Organize and store individuals' files securely

Approve mileage and business expenses of DSPs

Review and approve employees' timesheets on a biweekly basis

Verify data in Billiyo and document edits

Attend Office, Program Specialist, and DSP meetings

Report incidents to HCSIS in a timely manner and follow-up when appropriate

Assist as needed with scheduling to ensure all individuals' needs for program are met

Other

Promote agency values during and outside of office hours

Participate in a wide variety of special projects and committees to improve program quality and diversity for individuals and staff

Perform extra-curricular activities as assigned and volunteered for to better the agency

Engage in The Arc's community in a positive and productive way

Communicate with co-workers, management, clients, and others in a professional manner

Conform and abide by all regulations, policies, work procedures, and instructions

Develop a basic understanding of all programs The Arc offers to individuals receiving services to communicate as needed

All other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

A bachelor's degree in Human Services or a related field is preferred but not required. A high school diploma is required with at least three years' experience working with individuals with intellectual disabilities.

REASONING ABILITY:

Employee should have the ability to apply creative problem-solving skills and deal with problems positively in a constantly changing environment. Employee should also be able to communicate with a wide variety of individuals and adapt to communication needs as necessary. Employee should apply understanding and problem-solving skills to carry out detailed written or oral instructions.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand and sit for long periods of time and walk on a very frequent basis. Employee will be required to provide direct service when available for individuals without staff, so the employee should be able to move with minimal limitations to accommodate a variety of individuals' interests and activities.

JOB-RELATED EXPECTATIONS:

Proficient with MS Office, including Word and Excel

Excellent organizational skills

Flexible schedule

Ability to communicate (verbally and written) professionally with individuals at all levels of the organization and external contacts

Problem-solver

Self-motivated

Dependable

Manage time efficiently

Solid decision-making skills

Ability to multi-task

Regular attendance required

Ability to maintain the integrity of highly confidential information

Strong attention to detail and high degree of accuracy

Occasional driving expected

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description

Job Title

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage a Caseload of Diverse Individuals

Provide each individual with the opportunity to live his/her own Everyday Life

Develop a rapport with individuals' families and county representatives to facilitate communication in all aspects of individuals' lives

Attend team meetings as necessary to provide input on an individual's progress during program

Schedule and attend doctor's appointments as needed with individuals

Perform satisfaction surveys on a quarterly basis to ensure individuals are happy with their service

Reinforce that individuals' outcomes are being met during program, and that they are appropriate

Provide direct service as needed to ensure quality of program

Provide emotional support to individuals through difficult life situations

Assist in identifying individuals' strengths and how they can use them in the community

Assist with client medications as needed

Supervise Direct Service Professionals

Develop a strong, professional rapport with DSPs

Create a welcoming environment for DSPs to thrive

Identify strengths of DSPs and assist them in applying these strengths to their daily work

Train new and existing DSPs on the specific needs of each individual on your caseload

Communicate necessary information to DSPs regarding the individuals they serve

Monitor DSPs during work hours to assess their work performance

Mentor DSPs having difficulties in work performance by modeling what they could improve

Provide critical, strengths-based employee evaluations to assess DSP performance

Facilitate positive change in DSPs by providing verbal and written corrections when conduct violates agency policy

Office Duties

Update ISPs and individuals' records in Billiyo as changes are made

Organize and store individuals' files securely

Approve mileage and business expenses of DSPs

Review and approve employees' timesheets on a biweekly basis

Verify data in Billiyo and document edits

Attend Office, Program Specialist, and DSP meetings

Report incidents to HCSIS in a timely manner and follow-up when appropriate

Assist as needed with scheduling to ensure all individuals' needs for program are met

Other

Promote agency values during and outside of office hours

Participate in a wide variety of special projects and committees to improve program quality and diversity for individuals and staff

Perform extra-curricular activities as assigned and volunteered for to better the agency

Engage in The Arc's community in a positive and productive way

Communicate with co-workers, management, clients, and others in a professional manner

Conform and abide by all regulations, policies, work procedures, and instructions

Develop a basic understanding of all programs The Arc offers to individuals receiving services to communicate as needed

All other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

A bachelor's degree in Human Services or a related field is preferred but not required. A high school diploma is required with at least three years' experience working with individuals with intellectual disabilities.

REASONING ABILITY:

Employee should have the ability to apply creative problem-solving skills and deal with problems positively in a constantly changing environment. Employee should also be able to communicate with a wide variety of individuals and adapt to communication needs as necessary. Employee should apply understanding and problem-solving skills to carry out detailed written or oral instructions.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand and sit for long periods of time and walk on a very frequent basis. Employee will be required to provide direct service when available for individuals without staff, so the employee should be able to move with minimal limitations to accommodate a variety of individuals' interests and activities.

JOB-RELATED EXPECTATIONS:

Proficient with MS Office, including Word and Excel

Excellent organizational skills

Flexible schedule

Ability to communicate (verbally and written) professionally with individuals at all levels of the organization and external contacts

Problem-solver

Self-motivated

Dependable

Manage time efficiently

Solid decision-making skills

Ability to multi-task

Regular attendance required

Ability to maintain the integrity of highly confidential information

Strong attention to detail and high degree of accuracy

Occasional driving expected

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.