Ground/Ramp Service Agent

Summary

Horizon Air Ground Service AgentOur airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely.Key duties include:Load and offload luggage and cargo, transporting to various airport locations.Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases.Marshals and pushes back aircraft.Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system.Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches.Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks.Execute aircraft tow operations if required.Performs other duties as assigned.Job-specific experience, education & skills:Strong written and verbal communication skills.Ability to juggle multiple tasks in a fast-paced environment.Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.Ability to consistently lift 50 pounds.Must be able to stand for long periods of time.Must be able to bend, stoop, squat, reach and grasp.Ability to perform basic mathematics.Ability to work a flexible schedule including nights, weekends and holidays.Ability to participate in paid training that may require overnight travel.Ability to obtain USPS Mail Handling Certification.Ability to obtain airport security clearance.Ability to communicate in English, high school diploma or equivalent, minimum age of 18, and authorization to work in the U.S.Job-specific leadership expectations include embodying our values to own safety, do the right thing, be caring and kind, and deliver performance.Starting rate: USD $19.10/Hr.Total rewards include:Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon AirComprehensive well-being programs including medical, dental and vision benefitsGenerous 401k match programAnnual bonus plansGenerous holiday and paid time offAirport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.Regulatory Information: It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.Government Contractor & Department of Transportation (DOT) Regulations: Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.Apply by 7:00 PM Pacific Time on 10/1/2026.FLSA Status: Non-ExemptEmployment Type: Part-TimeRegular/Temporary: RegularRequisition Type: FrontlineLocation: Portland, OR - Airport

Job Description

Horizon Air Ground Service AgentOur airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely.Key duties include:Load and offload luggage and cargo, transporting to various airport locations.Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases.Marshals and pushes back aircraft.Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system.Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches.Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks.Execute aircraft tow operations if required.Performs other duties as assigned.Job-specific experience, education & skills:Strong written and verbal communication skills.Ability to juggle multiple tasks in a fast-paced environment.Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.Ability to consistently lift 50 pounds.Must be able to stand for long periods of time.Must be able to bend, stoop, squat, reach and grasp.Ability to perform basic mathematics.Ability to work a flexible schedule including nights, weekends and holidays.Ability to participate in paid training that may require overnight travel.Ability to obtain USPS Mail Handling Certification.Ability to obtain airport security clearance.Ability to communicate in English, high school diploma or equivalent, minimum age of 18, and authorization to work in the U.S.Job-specific leadership expectations include embodying our values to own safety, do the right thing, be caring and kind, and deliver performance.Starting rate: USD $19.10/Hr.Total rewards include:Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon AirComprehensive well-being programs including medical, dental and vision benefitsGenerous 401k match programAnnual bonus plansGenerous holiday and paid time offAirport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.Regulatory Information: It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.Government Contractor & Department of Transportation (DOT) Regulations: Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.Apply by 7:00 PM Pacific Time on 10/1/2026.FLSA Status: Non-ExemptEmployment Type: Part-TimeRegular/Temporary: RegularRequisition Type: FrontlineLocation: Portland, OR - Airport