Library Technician

Summary

Are you passionate about public service and enjoy working as part of a collaborative, supportive team? We are seeking a full-time Library Technician who is energetic, dedicated, and committed to providing exceptional service to both staff and the diverse community we serve. Join the team at Potomac Library, where creativity, professional growth, and community engagement are valued, and where you'll have the opportunity to make a meaningful impact every day.About This Role:Join our team to deliver exceptional customer service to patrons of all ages while keeping daily library operations running smoothly. As a key frontline team member, you will handle daily desk operations, assist patrons with technology, support collection management, and represent the library at community events.Key ResponsibilitiesCustomer Service & Frontline Operations: Provide friendly, high-quality assistance to all patrons. Serve as the acting service desk lead in the supervisor's absence to manage workflow and process daily reports.Technology & Support: Help patrons use computers, copiers, and software. Perform basic troubleshooting for public technology and office equipment, and deliver technology training to staff and the public.Collection & Department Liaison: Maintain the library collection by coordinating recalled and withdrawn materials, acting as the primary point of contact between Material Services and public service staff.Financial & Administrative: Accurately handle cash transactions, process daily financial report, and may serve as a certified Passport Acceptance Agent.Community Engagement: Represent the library and promote its services at community outreach events.Minimum RequirementsHigh school diploma or G.E.D.Preferences1 year customer service experienceExperience with collection maintenance: processing recalls, weeding materials, and updating catalog records.Experience as a team lead or person in chargeCash handing experienceExperience with Microsoft Office and common office equipment.Special RequirementsThe position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.Work ScheduleThis is a 37.5 hour per week position. Scheduled hours will fall within the following times: Monday – Wednesday 9 am - 8 pm and Thursday - Saturday 9 am – 5 pm. Schedule may vary depending on the needs of the library. Weekend and evening work are required.Starting Salary Range$21.14 – $26.65 / hourWe also offer great benefits including:Retirement from the Virginia Retirement System (VRS)401a and 457 retirement savings plansPaid Annual Leave / Sick Leave / Personal LeavePaid HolidaysGroup Medical, Dental, & Vision Health PlansGroup Life InsuranceEmployee Assistance Program (EAP)Career Development OpportunitiesMembership to the Virginia Library AssociationNOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, see the class description.Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.#J-18808-Ljbffr

Job Description

Are you passionate about public service and enjoy working as part of a collaborative, supportive team? We are seeking a full-time Library Technician who is energetic, dedicated, and committed to providing exceptional service to both staff and the diverse community we serve. Join the team at Potomac Library, where creativity, professional growth, and community engagement are valued, and where you'll have the opportunity to make a meaningful impact every day.About This Role:Join our team to deliver exceptional customer service to patrons of all ages while keeping daily library operations running smoothly. As a key frontline team member, you will handle daily desk operations, assist patrons with technology, support collection management, and represent the library at community events.Key ResponsibilitiesCustomer Service & Frontline Operations: Provide friendly, high-quality assistance to all patrons. Serve as the acting service desk lead in the supervisor's absence to manage workflow and process daily reports.Technology & Support: Help patrons use computers, copiers, and software. Perform basic troubleshooting for public technology and office equipment, and deliver technology training to staff and the public.Collection & Department Liaison: Maintain the library collection by coordinating recalled and withdrawn materials, acting as the primary point of contact between Material Services and public service staff.Financial & Administrative: Accurately handle cash transactions, process daily financial report, and may serve as a certified Passport Acceptance Agent.Community Engagement: Represent the library and promote its services at community outreach events.Minimum RequirementsHigh school diploma or G.E.D.Preferences1 year customer service experienceExperience with collection maintenance: processing recalls, weeding materials, and updating catalog records.Experience as a team lead or person in chargeCash handing experienceExperience with Microsoft Office and common office equipment.Special RequirementsThe position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.Work ScheduleThis is a 37.5 hour per week position. Scheduled hours will fall within the following times: Monday – Wednesday 9 am - 8 pm and Thursday - Saturday 9 am – 5 pm. Schedule may vary depending on the needs of the library. Weekend and evening work are required.Starting Salary Range$21.14 – $26.65 / hourWe also offer great benefits including:Retirement from the Virginia Retirement System (VRS)401a and 457 retirement savings plansPaid Annual Leave / Sick Leave / Personal LeavePaid HolidaysGroup Medical, Dental, & Vision Health PlansGroup Life InsuranceEmployee Assistance Program (EAP)Career Development OpportunitiesMembership to the Virginia Library AssociationNOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, see the class description.Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.#J-18808-Ljbffr