Fraud Investigator: I

Summary

Fraud & Identity SpecialistLocation: Remote, anywhere in the U.S.Duration: 6 monthsRate: $16.42 - 17.85Shift: Sunday-Thursday, 11:30 a.m.-8:00 p.m. Pacific; Friday and Saturday offContract Duration: 6 MonthsJoin a Fraud & Identity team in a remote contract role. You'll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You'll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements.Required Skills & Experience 1-2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualifyExperience reviewing customer accounts for potential fraud and providing customer serviceBasic Excel or Google Sheets skillsStrong written and verbal communicationSound judgment when cases are not clear-cutAbility to prioritize a queue, handle sensitive information confidentially, and work in changing conditionsAvailability Sunday-Thursday, 11:30 a.m.-8:00 p.m. Pacific; Friday and Saturday offDesired Skills & Experience Experience with Zendesk or a similar support platformUnderstanding of the gig economyWhat You Will Be Doing Tech Breakdown Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not providedDaily Responsibilities Investigate potential fraud, suspicious activity, and account takeovers using live and historical dataReview and prioritize inbound customer appeals and internal escalationsIdentify fraud patterns, document findings, and make timely decisionsComplete recurring operational reviews accurately and recommend process improvements#J-18808-Ljbffr

Job Description

Fraud & Identity SpecialistLocation: Remote, anywhere in the U.S.Duration: 6 monthsRate: $16.42 - 17.85Shift: Sunday-Thursday, 11:30 a.m.-8:00 p.m. Pacific; Friday and Saturday offContract Duration: 6 MonthsJoin a Fraud & Identity team in a remote contract role. You'll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You'll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements.Required Skills & Experience 1-2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualifyExperience reviewing customer accounts for potential fraud and providing customer serviceBasic Excel or Google Sheets skillsStrong written and verbal communicationSound judgment when cases are not clear-cutAbility to prioritize a queue, handle sensitive information confidentially, and work in changing conditionsAvailability Sunday-Thursday, 11:30 a.m.-8:00 p.m. Pacific; Friday and Saturday offDesired Skills & Experience Experience with Zendesk or a similar support platformUnderstanding of the gig economyWhat You Will Be Doing Tech Breakdown Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not providedDaily Responsibilities Investigate potential fraud, suspicious activity, and account takeovers using live and historical dataReview and prioritize inbound customer appeals and internal escalationsIdentify fraud patterns, document findings, and make timely decisionsComplete recurring operational reviews accurately and recommend process improvements#J-18808-Ljbffr