Specialist, Federal Programs

Summary

Position Summary The Project Specialist will support the planning and execution of a federally funded educational initiative aimed at increasing healthcare professionals' capacity to prevent and treat substance use disorders. As the customer service lead, this role provides timely support related to course registration, Continuing Education certificates, Learning Management System (LMS) navigation, and other educational services inquiries The Specialist is responsible for maintaining learner-facing content within the LMS, coordinating live training activities, and partnering with program, accreditation, and technology teams to ensure a high-quality learner experience and successful program implementation.Responsibilities/Duties Respond to all learner inquiries via email or phone, triaging complicated cases to appropriate staffDocument and track technical assistance requests and inquiriesCollaborate closely with program team, LMS Manager, Associate Accreditation Director, and others within the Education Department to support learnersMonitor and organize customer service email inboxHost live virtual events via Zoom, including creating and monitoring registration, launching polls, screen sharing, and providing learner technical support before, during, and after live eventsManage educational content and learner engagement within the LMS, including product creation, enrollment tracking, and reportingDraft CE applications and adhere to CE and other accreditation guidelinesSupport and coordinate special projects, as assignedRequired Qualifications One to two years of relevant work experience coordinating and/or managing projectsDemonstrated customer service experiencePreferred Qualifications Knowledge and experience with LMS or Customer Relationship Management (CRM) databasesExperience supporting training, technical assistance, and medical educational initiatives, including development and delivery of live and on-demand trainingsExperience and familiarity working with medical associationsKnowledge of continuing education requirements for healthcare professionalsSkills and Abilities Strong organizational skills including setting priorities in work assignments, managing timelines and tasksAbility to provide professional, responsive, and efficient support while ensuring a positive learner experienceExcellent verbal and written communication skillsAbility to efficiently handle multiple priorities in a fast-paced environment with keen attention to detailProficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)Proficient with Zoom or other online learning/video conferencing softwareResourcefulness, takes initiative, and values creative out-of-the-box thinkingSelf-motivated, proactive, and able to work independently and in a collaborative team environmentSalary and Benefits Salary: $60,000-$65,000. Commensurate with experience.Benefits: Robust benefits, including 4 weeks (paid) parental leave, family health, vision, and dental benefits, 401(k) plan match. Flexible remote work arrangements available.ASAM provides equal opportunity to all staff. No person shall be discriminated against because of race, color, religion, sex, national or ethnic origin, age, physical handicaps, marital status, sexual orientation, family responsibilities, political affiliation, or any other category that is protected by federal law or the laws of the Maryland.ASAM is proud to be honored with the Sloan Award for Excellence in Workplace Effectiveness and Flexibility for its use of flexibility and other aspects of workplace effectiveness as a workplace strategy to increase business and employee success.ASAM was one of eight organizations and the only association to be recognized in the state of Maryland.#J-18808-Ljbffr

Job Description

Position Summary The Project Specialist will support the planning and execution of a federally funded educational initiative aimed at increasing healthcare professionals' capacity to prevent and treat substance use disorders. As the customer service lead, this role provides timely support related to course registration, Continuing Education certificates, Learning Management System (LMS) navigation, and other educational services inquiries The Specialist is responsible for maintaining learner-facing content within the LMS, coordinating live training activities, and partnering with program, accreditation, and technology teams to ensure a high-quality learner experience and successful program implementation.Responsibilities/Duties Respond to all learner inquiries via email or phone, triaging complicated cases to appropriate staffDocument and track technical assistance requests and inquiriesCollaborate closely with program team, LMS Manager, Associate Accreditation Director, and others within the Education Department to support learnersMonitor and organize customer service email inboxHost live virtual events via Zoom, including creating and monitoring registration, launching polls, screen sharing, and providing learner technical support before, during, and after live eventsManage educational content and learner engagement within the LMS, including product creation, enrollment tracking, and reportingDraft CE applications and adhere to CE and other accreditation guidelinesSupport and coordinate special projects, as assignedRequired Qualifications One to two years of relevant work experience coordinating and/or managing projectsDemonstrated customer service experiencePreferred Qualifications Knowledge and experience with LMS or Customer Relationship Management (CRM) databasesExperience supporting training, technical assistance, and medical educational initiatives, including development and delivery of live and on-demand trainingsExperience and familiarity working with medical associationsKnowledge of continuing education requirements for healthcare professionalsSkills and Abilities Strong organizational skills including setting priorities in work assignments, managing timelines and tasksAbility to provide professional, responsive, and efficient support while ensuring a positive learner experienceExcellent verbal and written communication skillsAbility to efficiently handle multiple priorities in a fast-paced environment with keen attention to detailProficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)Proficient with Zoom or other online learning/video conferencing softwareResourcefulness, takes initiative, and values creative out-of-the-box thinkingSelf-motivated, proactive, and able to work independently and in a collaborative team environmentSalary and Benefits Salary: $60,000-$65,000. Commensurate with experience.Benefits: Robust benefits, including 4 weeks (paid) parental leave, family health, vision, and dental benefits, 401(k) plan match. Flexible remote work arrangements available.ASAM provides equal opportunity to all staff. No person shall be discriminated against because of race, color, religion, sex, national or ethnic origin, age, physical handicaps, marital status, sexual orientation, family responsibilities, political affiliation, or any other category that is protected by federal law or the laws of the Maryland.ASAM is proud to be honored with the Sloan Award for Excellence in Workplace Effectiveness and Flexibility for its use of flexibility and other aspects of workplace effectiveness as a workplace strategy to increase business and employee success.ASAM was one of eight organizations and the only association to be recognized in the state of Maryland.#J-18808-Ljbffr