Fraud Investigator

Summary

Fraud Investigator: ITampa, FloridaHybridContract$16.42/hr - $17.85/hrFraud & Identity SpecialistLocation: Remote, anywhere in the U.S.Duration: 6 monthsRate: $16.42 – 17.85Shift: Sunday–Thursday, 11:30 a.m.–8:00 p.m. Pacific; Friday and Saturday offJoin a Fraud & Identity team in a remote contract role. You'll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You'll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements.Contract Duration: 6 MonthsRequired Skills & Experience:1–2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualifyExperience reviewing customer accounts for potential fraud and providing customer serviceBasic Excel or Google Sheets skillsStrong written and verbal communicationSound judgment when cases are not clear-cutAbility to prioritize a queue, handle sensitive information confidentially, and work in changing conditionsAvailability Sunday–Thursday, 11:30 a.m.–8:00 p.m. Pacific; Friday and Saturday offDesired Skills & Experience:Experience with Zendesk or a similar support platformUnderstanding of the gig economyWhat You Will Be Doing:Tech Breakdown:Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not providedDaily Responsibilities:Investigate potential fraud, suspicious activity, and account takeovers using live and historical dataReview and prioritize inbound customer appeals and internal escalationsIdentify fraud patterns, document findings, and make timely decisionsComplete recurring operational reviews accurately and recommend process improvementsYou will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.Specialization: Data Analyst

Job Description

Fraud Investigator: ITampa, FloridaHybridContract$16.42/hr - $17.85/hrFraud & Identity SpecialistLocation: Remote, anywhere in the U.S.Duration: 6 monthsRate: $16.42 – 17.85Shift: Sunday–Thursday, 11:30 a.m.–8:00 p.m. Pacific; Friday and Saturday offJoin a Fraud & Identity team in a remote contract role. You'll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You'll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements.Contract Duration: 6 MonthsRequired Skills & Experience:1–2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualifyExperience reviewing customer accounts for potential fraud and providing customer serviceBasic Excel or Google Sheets skillsStrong written and verbal communicationSound judgment when cases are not clear-cutAbility to prioritize a queue, handle sensitive information confidentially, and work in changing conditionsAvailability Sunday–Thursday, 11:30 a.m.–8:00 p.m. Pacific; Friday and Saturday offDesired Skills & Experience:Experience with Zendesk or a similar support platformUnderstanding of the gig economyWhat You Will Be Doing:Tech Breakdown:Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not providedDaily Responsibilities:Investigate potential fraud, suspicious activity, and account takeovers using live and historical dataReview and prioritize inbound customer appeals and internal escalationsIdentify fraud patterns, document findings, and make timely decisionsComplete recurring operational reviews accurately and recommend process improvementsYou will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.Specialization: Data Analyst