Investigator - Surveillance

Summary

YOUR MISSION (The Job Description)The Investigator is responsible for protecting the assets of the company by monitoring all gaming activities. Including Table Games, Sportsbook, Slot Operations, Soft Count, and Cage operations.THE NITTY-GRITTY (The Essential Job Duties)Operate CCTV/digital recording programs and/or other surveillance equipment to identify, record, document, and report illegal, non-compliant and unusual activitiesObserve without limitation casino gaming floor, count rooms, slot zones and cashier cages for irregular activities such as cheating or theft by employees or patrons, using video equipmentMaintain close surveillance on gaming, non-gaming areas and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games, company assets, state gaming regulations and company policies and proceduresAnswer multi-line telephones; communicate via multi-channel radios, and respond to special requests from the casino for surveillance observations of suspected or known incidents of employee, patron or vendor misconductReport all violations that are illegal and suspicious to supervisors and/or the appropriate regulatory authorities both verbally and in writingPerform other duties as assignedWHAT IT TAKES (The Qualities We Look For)Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departmentsAbility to break down barriers and resolve potential conflicts swiftly and effortlesslyStrong communication and presentation skills to all levels of managementAbility to think outside the box and approach all issues with a completely fresh approachAbility to anticipate needs and over-deliver wherever possibleCandidates must think on their feet and use their initiative to solve problems and deliver solutionsExcellent guest relations, communication, presentation, and organization skills of utmost importanceAble to change direction and work on multiple project aspects at onceEnthusiastic, passionate, able to inspire and motivate othersLeadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest serviceMUST HAVE'SCurrent, legal, and unrestricted ability to work in the United StatesHigh School Diploma6 months Casino Surveillance experience preferredKnowledge of table games, slot, cashier and count room functionsKnowledge in protection of casino games and casino operations.Knowledge of surveillance video equipment and applications.Good dexterity is needed for operation of camera controls including without limitation keyboards and joysticksStrong interpersonal, oral, written and telephone communication skillsStrong computer skills including without limitation Microsoft Office suite of products and applicationsWOULD BE NICE TO HAVE'SBilingual English/SpanishTHE WORKING CONDITIONSAbility to observe, in detail, video in a camera monitor and/or on a computer screen for long periodsWork indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, light (including flashing lights), and pet dander/hairMust be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlinesWork is performed in an office environment and requires the ability to operate standard office equipment and keyboardsWork is sedentary in nature, requiring long periods of viewing computer screens in a regulatory environmentVALUABLE TRAITS50% logical / 50% creative / 100% AWESOMEEnjoy working with a team and alone as the situation dictatesAdaptive, Flexible!Embody "great attitude"Unwavering integrity and endless work ethicAppreciate constructive feedback, as well as graciously providing the sameTenacious and self-motivatedThis is not an exhaustive list of duties, responsibilities, and conditions.*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*#J-18808-Ljbffr

Job Description

YOUR MISSION (The Job Description)The Investigator is responsible for protecting the assets of the company by monitoring all gaming activities. Including Table Games, Sportsbook, Slot Operations, Soft Count, and Cage operations.THE NITTY-GRITTY (The Essential Job Duties)Operate CCTV/digital recording programs and/or other surveillance equipment to identify, record, document, and report illegal, non-compliant and unusual activitiesObserve without limitation casino gaming floor, count rooms, slot zones and cashier cages for irregular activities such as cheating or theft by employees or patrons, using video equipmentMaintain close surveillance on gaming, non-gaming areas and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games, company assets, state gaming regulations and company policies and proceduresAnswer multi-line telephones; communicate via multi-channel radios, and respond to special requests from the casino for surveillance observations of suspected or known incidents of employee, patron or vendor misconductReport all violations that are illegal and suspicious to supervisors and/or the appropriate regulatory authorities both verbally and in writingPerform other duties as assignedWHAT IT TAKES (The Qualities We Look For)Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departmentsAbility to break down barriers and resolve potential conflicts swiftly and effortlesslyStrong communication and presentation skills to all levels of managementAbility to think outside the box and approach all issues with a completely fresh approachAbility to anticipate needs and over-deliver wherever possibleCandidates must think on their feet and use their initiative to solve problems and deliver solutionsExcellent guest relations, communication, presentation, and organization skills of utmost importanceAble to change direction and work on multiple project aspects at onceEnthusiastic, passionate, able to inspire and motivate othersLeadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest serviceMUST HAVE'SCurrent, legal, and unrestricted ability to work in the United StatesHigh School Diploma6 months Casino Surveillance experience preferredKnowledge of table games, slot, cashier and count room functionsKnowledge in protection of casino games and casino operations.Knowledge of surveillance video equipment and applications.Good dexterity is needed for operation of camera controls including without limitation keyboards and joysticksStrong interpersonal, oral, written and telephone communication skillsStrong computer skills including without limitation Microsoft Office suite of products and applicationsWOULD BE NICE TO HAVE'SBilingual English/SpanishTHE WORKING CONDITIONSAbility to observe, in detail, video in a camera monitor and/or on a computer screen for long periodsWork indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, light (including flashing lights), and pet dander/hairMust be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlinesWork is performed in an office environment and requires the ability to operate standard office equipment and keyboardsWork is sedentary in nature, requiring long periods of viewing computer screens in a regulatory environmentVALUABLE TRAITS50% logical / 50% creative / 100% AWESOMEEnjoy working with a team and alone as the situation dictatesAdaptive, Flexible!Embody "great attitude"Unwavering integrity and endless work ethicAppreciate constructive feedback, as well as graciously providing the sameTenacious and self-motivatedThis is not an exhaustive list of duties, responsibilities, and conditions.*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*#J-18808-Ljbffr