Operations Investigations Specialist

Summary

Get AI-powered advice on this job and more exclusive features.This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $22.00/hr - $25.00/hrDescription:In the Operations Management Job Family, you will be responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users or the platform.You will be working closely with the product stakeholders and shared services stakeholders to provide feedback to help improve our models as well as focusing on analyzing online patterns and trends. Your scope within the role is outlined below and your level is defined by the Levels Framework.Duties:Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalationsEducate users on how to maintain security and safety while using our platform responsiblyInvestigate complex situations and potential fraud surfaced in high volume queuesWork with Operational Lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholesUnderstand our risk systems and investigate account patternsWhen trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job FamilyMaintain high levels of confidentiality while performing investigationsComprehensively document investigationsDevelop and maintain a comprehensive understanding of the purpose of your SpecializationWork with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.Demonstrate great judgment and be open to sharing what you know with others.About You:Pursuing Excellence (operational) Informating (communication) Collaborating (interpersonal)You set the highest standards of quality for your work, and hold yourself and others accountable.You understand the importance of delivering excellent products and services to our community, and you're rigorous about examining and improving your own work to ensure it's always as good as it can be.Even when you're successful, you never stop looking for ways to improve.You pay close attention to details, no matter how small.You proactively inform people and teams in a timely and accurate manner.You explain What, How, and Why, and provide all of the necessary context.You communicate clear, relevant, and succinct information to the right people at the right time, in a way that reduces confusion and builds trust.You keep relevant parties updated when timelines change.You adjust your tone and style to what is most appropriate for your situation or audience.You can productively engage in difficult conversations regardless of setting.You work effectively with others in one-on-one or group settings.You strive to listen more than you speak, and you frame suggestions as questions rather than orders.You openly receive new ideas and contribute your own.You help others, regardless of ownership or relationship.You're not perceived as a person who slows down progress.You focus on achieving a desired result, not on owning a project or receiving credit for the outcome.You understand the need for an open and collaborative team environment, and you foster this in your interactions with others.You utilize strategic partnerships to achieve your goals.Requirements:1-2 years of experience within risk management, fraud prevention, or Trust and SafetyMust be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hoursShift will be either Tues-Sat or Sun-ThursExcellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experienceExcellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing prioritiesSolution and outcome-orientedStrong investigative ability, internet research, organizational, and analytical skills.Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologiesAbility to remain calm in time sensitive situations; able to prioritize and respond to user and cross-functional team needsAbility to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users,Ability to analyze data for patterns and detail oriented: you do your due diligence when completing an investigationStrong communication skills, both written and spoken, self-motivated and results-orientedDetail oriented: you do your due diligence when completing an investigationAbility to learn and adapt to new technologies. Able to work and self-organize with rapidly changing prioritiesSQL, JSON, or equivalent experience with other coding languages is a plusExperience with Tableau, Looker, Jira, and Asana is also a plusAbility to analyze data for patterns and draw conclusions and suggestionsFluency in another language is a plusCompensation:$22-25/hr W-236247819Seniority level Seniority level AssociateEmployment type Employment type ContractJob function Job function Customer ServiceIndustries Internet Marketplace Platforms, Travel Arrangements, and HospitalityReferrals increase your chances of interviewing at Cypress HCM by 2xGet notified about new Investigations Specialist jobs in United States .New Jersey, United States $48,000.00-$52,000.00 3 weeks agoUnited States $51,435.30-$66,131.10 1 month agoSenior Investigator, Special Investigations Los Angeles, CA $65,000.00-$85,000.00 1 month agoUnited States $148,000.00-$189,000.00 2 weeks agoCredentialed Background Investigator (FT Employee) - Nationwide Springfield, Illinois Metropolitan Area $64,000.00-$85,000.00 2 weeks agoREMOTE - SIU Investigator III (AHFI or CFE required) - R9838 United States $70,800.00-$113,200.00 1 week agoSurveillance Investigator (SI) – Insurance Fraud Investigation/Field Mobility Surveillance Investigator (SI) – Fraud Investigation/Field Mobility Reno, NV United States $69,000.00-$90,000.00 1 week agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

Job Description

Get AI-powered advice on this job and more exclusive features.This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $22.00/hr - $25.00/hrDescription:In the Operations Management Job Family, you will be responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users or the platform.You will be working closely with the product stakeholders and shared services stakeholders to provide feedback to help improve our models as well as focusing on analyzing online patterns and trends. Your scope within the role is outlined below and your level is defined by the Levels Framework.Duties:Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalationsEducate users on how to maintain security and safety while using our platform responsiblyInvestigate complex situations and potential fraud surfaced in high volume queuesWork with Operational Lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholesUnderstand our risk systems and investigate account patternsWhen trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job FamilyMaintain high levels of confidentiality while performing investigationsComprehensively document investigationsDevelop and maintain a comprehensive understanding of the purpose of your SpecializationWork with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.Demonstrate great judgment and be open to sharing what you know with others.About You:Pursuing Excellence (operational) Informating (communication) Collaborating (interpersonal)You set the highest standards of quality for your work, and hold yourself and others accountable.You understand the importance of delivering excellent products and services to our community, and you're rigorous about examining and improving your own work to ensure it's always as good as it can be.Even when you're successful, you never stop looking for ways to improve.You pay close attention to details, no matter how small.You proactively inform people and teams in a timely and accurate manner.You explain What, How, and Why, and provide all of the necessary context.You communicate clear, relevant, and succinct information to the right people at the right time, in a way that reduces confusion and builds trust.You keep relevant parties updated when timelines change.You adjust your tone and style to what is most appropriate for your situation or audience.You can productively engage in difficult conversations regardless of setting.You work effectively with others in one-on-one or group settings.You strive to listen more than you speak, and you frame suggestions as questions rather than orders.You openly receive new ideas and contribute your own.You help others, regardless of ownership or relationship.You're not perceived as a person who slows down progress.You focus on achieving a desired result, not on owning a project or receiving credit for the outcome.You understand the need for an open and collaborative team environment, and you foster this in your interactions with others.You utilize strategic partnerships to achieve your goals.Requirements:1-2 years of experience within risk management, fraud prevention, or Trust and SafetyMust be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hoursShift will be either Tues-Sat or Sun-ThursExcellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experienceExcellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing prioritiesSolution and outcome-orientedStrong investigative ability, internet research, organizational, and analytical skills.Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologiesAbility to remain calm in time sensitive situations; able to prioritize and respond to user and cross-functional team needsAbility to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users,Ability to analyze data for patterns and detail oriented: you do your due diligence when completing an investigationStrong communication skills, both written and spoken, self-motivated and results-orientedDetail oriented: you do your due diligence when completing an investigationAbility to learn and adapt to new technologies. Able to work and self-organize with rapidly changing prioritiesSQL, JSON, or equivalent experience with other coding languages is a plusExperience with Tableau, Looker, Jira, and Asana is also a plusAbility to analyze data for patterns and draw conclusions and suggestionsFluency in another language is a plusCompensation:$22-25/hr W-236247819Seniority level Seniority level AssociateEmployment type Employment type ContractJob function Job function Customer ServiceIndustries Internet Marketplace Platforms, Travel Arrangements, and HospitalityReferrals increase your chances of interviewing at Cypress HCM by 2xGet notified about new Investigations Specialist jobs in United States .New Jersey, United States $48,000.00-$52,000.00 3 weeks agoUnited States $51,435.30-$66,131.10 1 month agoSenior Investigator, Special Investigations Los Angeles, CA $65,000.00-$85,000.00 1 month agoUnited States $148,000.00-$189,000.00 2 weeks agoCredentialed Background Investigator (FT Employee) - Nationwide Springfield, Illinois Metropolitan Area $64,000.00-$85,000.00 2 weeks agoREMOTE - SIU Investigator III (AHFI or CFE required) - R9838 United States $70,800.00-$113,200.00 1 week agoSurveillance Investigator (SI) – Insurance Fraud Investigation/Field Mobility Surveillance Investigator (SI) – Fraud Investigation/Field Mobility Reno, NV United States $69,000.00-$90,000.00 1 week agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr