Specialist, Federal Programs 2026

Summary

Position Summary: The Project Specialist will support the planning and execution of a federally funded educational initiative aimed at increasing healthcare professionals' capacity to prevent and treat substance use disorders. As the customer service lead, this role provides timely support related to course registration, Continuing Education certificates, Learning Management System (LMS) navigation, and other educational services inquiries The Specialist is responsible for maintaining learner-facing content within the LMS, coordinating live training activities, and partnering with program, accreditation, and technology teams to ensure a high-quality learner experience and successful program implementation.Responsibilities/DutiesRespond to all learner inquiries via email or phone, triaging complicated cases to appropriate staffDocument and track technical assistance requests and inquiriesCollaborate closely with program team, LMS Manager, Associate Accreditation Director, and others within the Education Department to support learnersMonitor and organize customer service email inboxHost live virtual events via Zoom, including creating and monitoring registration, launching polls, screen sharing, and providing learner technical support before, during, and after live eventsManage educational content and learner engagement within the LMS, including product creation, enrollment tracking, and reportingDraft CE applications and adhere to CE and other accreditation guidelinesSupport and coordinate special projects, as assigned#J-18808-Ljbffr

Job Description

Position Summary: The Project Specialist will support the planning and execution of a federally funded educational initiative aimed at increasing healthcare professionals' capacity to prevent and treat substance use disorders. As the customer service lead, this role provides timely support related to course registration, Continuing Education certificates, Learning Management System (LMS) navigation, and other educational services inquiries The Specialist is responsible for maintaining learner-facing content within the LMS, coordinating live training activities, and partnering with program, accreditation, and technology teams to ensure a high-quality learner experience and successful program implementation.Responsibilities/DutiesRespond to all learner inquiries via email or phone, triaging complicated cases to appropriate staffDocument and track technical assistance requests and inquiriesCollaborate closely with program team, LMS Manager, Associate Accreditation Director, and others within the Education Department to support learnersMonitor and organize customer service email inboxHost live virtual events via Zoom, including creating and monitoring registration, launching polls, screen sharing, and providing learner technical support before, during, and after live eventsManage educational content and learner engagement within the LMS, including product creation, enrollment tracking, and reportingDraft CE applications and adhere to CE and other accreditation guidelinesSupport and coordinate special projects, as assigned#J-18808-Ljbffr