Fraud Investigations Associate II

Summary

Fraud Investigations Associate IIFull-timeCompensation: USD 35 - USD 40 - hourlyCompany DescriptionZillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.Job DescriptionJob Title: Associate II - Fraud Investigations Number of Positions: 2 Location: Hybrid at Glen Allen, VA 23060Rate: $35-$40 per hour Conversion Salary Range: $62,100 - $105,600Schedule: 8am - 5pm with rotating SaturdaysFraud Risk Management is responsible for ensuring protection of an organization against frauds. Activities may include:Monitoring and acting on intellectual property infringement to protect the brandAnti-money launderingEstablishing strategies/tactics for fraud managementPreventing/detecting/investigating fraud cases against customer accounts and taking appropriate action.Fraud Investigations activities may include:Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties.Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court.Maintains case management and evidence in accordance with legal requirements.Other duties as assigned.Applies practical knowledge of a job area typically obtained through advanced education and work experience. Responsibilities typically include:Working independently with general supervision.Problems faced are difficult but typically not complex.May influence others within the job area through explanation of facts, policies and practices.QualificationsKnowledge & Experience:Bachelor's Degree required; equivalent combination of education and experience may be considered.Typically requires 3 - 5+ years prior experience, with practical knowledge of job area.Experience Required:Fraud investigation and remediation experienceStrong customer service and victim support skillsExperience handling fraud recovery and resolutionComfortable managing difficult or sensitive conversationsCall center or high-volume customer interaction experienceStrong communication and de-escalation skillsFinancial institution or banking experience preferredExecutive/escalated complaint resolution experience, such as Office of the PresidentEmpathy, sound judgment, and professionalismAbility to balance fraud risk with a positive customer experience.Additional InformationThanks & Regards, Praveen Kumar, Sr. Recruiter Zillion Technologies Inc

Job Description

Fraud Investigations Associate IIFull-timeCompensation: USD 35 - USD 40 - hourlyCompany DescriptionZillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.Job DescriptionJob Title: Associate II - Fraud Investigations Number of Positions: 2 Location: Hybrid at Glen Allen, VA 23060Rate: $35-$40 per hour Conversion Salary Range: $62,100 - $105,600Schedule: 8am - 5pm with rotating SaturdaysFraud Risk Management is responsible for ensuring protection of an organization against frauds. Activities may include:Monitoring and acting on intellectual property infringement to protect the brandAnti-money launderingEstablishing strategies/tactics for fraud managementPreventing/detecting/investigating fraud cases against customer accounts and taking appropriate action.Fraud Investigations activities may include:Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties.Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court.Maintains case management and evidence in accordance with legal requirements.Other duties as assigned.Applies practical knowledge of a job area typically obtained through advanced education and work experience. Responsibilities typically include:Working independently with general supervision.Problems faced are difficult but typically not complex.May influence others within the job area through explanation of facts, policies and practices.QualificationsKnowledge & Experience:Bachelor's Degree required; equivalent combination of education and experience may be considered.Typically requires 3 - 5+ years prior experience, with practical knowledge of job area.Experience Required:Fraud investigation and remediation experienceStrong customer service and victim support skillsExperience handling fraud recovery and resolutionComfortable managing difficult or sensitive conversationsCall center or high-volume customer interaction experienceStrong communication and de-escalation skillsFinancial institution or banking experience preferredExecutive/escalated complaint resolution experience, such as Office of the PresidentEmpathy, sound judgment, and professionalismAbility to balance fraud risk with a positive customer experience.Additional InformationThanks & Regards, Praveen Kumar, Sr. Recruiter Zillion Technologies Inc