Management and Program Analyst

Summary

Job Title

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Leads and coordinates analytical studies and projects involving multiple functional areas and organizational components. Develops and implements analytical frameworks and evaluation methodologies used to assess program effectiveness, operational efficiency, and service delivery across Taxpayer Services.
• Serves as a principal advisor to leadership on high-visibility program issues, providing recommendations that influence strategic planning, resource allocation, and program direction across organizational boundaries.
• Analyzes and evaluates the effectiveness of Taxpayer Services programs, policies, and operational practices. Conducts complex analytical studies to assess program performance, identify systemic issues, and determine operational impacts across affected organizations. Develops recommendations and corrective strategies to improve program performance, strengthen operational stability, and support business continuity.
• Performs analysis and evaluation related to the development, interpretation, and implementation of Taxpayer Services policies, procedures, and program strategies. Evaluates program plans, proposals, and operational data to determine effectiveness and alignment with Service goals and priorities. Develops recommendations for new or revised Taxpayer Services policies, procedures, and operational guidance designed to improve efficiency, strengthen program performance, and ensure consistent application of Taxpayer Service policies and procedures.
• Performs project management and program analysis for multiple complex projects and initiatives simultaneously that support Taxpayer Services strategic objectives. Plans, coordinates, and establishes operating methods and procedures necessary to accomplish project objectives. Develops short- and long-range project plans, schedules, and implementation strategies that align with Service priorities and Taxpayer Services policies. Monitors project progress and evaluate outcomes to ensure program initiatives achieve intended results.

Job Description

Job Title

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Leads and coordinates analytical studies and projects involving multiple functional areas and organizational components. Develops and implements analytical frameworks and evaluation methodologies used to assess program effectiveness, operational efficiency, and service delivery across Taxpayer Services.
• Serves as a principal advisor to leadership on high-visibility program issues, providing recommendations that influence strategic planning, resource allocation, and program direction across organizational boundaries.
• Analyzes and evaluates the effectiveness of Taxpayer Services programs, policies, and operational practices. Conducts complex analytical studies to assess program performance, identify systemic issues, and determine operational impacts across affected organizations. Develops recommendations and corrective strategies to improve program performance, strengthen operational stability, and support business continuity.
• Performs analysis and evaluation related to the development, interpretation, and implementation of Taxpayer Services policies, procedures, and program strategies. Evaluates program plans, proposals, and operational data to determine effectiveness and alignment with Service goals and priorities. Develops recommendations for new or revised Taxpayer Services policies, procedures, and operational guidance designed to improve efficiency, strengthen program performance, and ensure consistent application of Taxpayer Service policies and procedures.
• Performs project management and program analysis for multiple complex projects and initiatives simultaneously that support Taxpayer Services strategic objectives. Plans, coordinates, and establishes operating methods and procedures necessary to accomplish project objectives. Develops short- and long-range project plans, schedules, and implementation strategies that align with Service priorities and Taxpayer Services policies. Monitors project progress and evaluate outcomes to ensure program initiatives achieve intended results.