911 Telecommunicator

Summary

911 TelecommunicatorDepartment: Emergency CommunicationsHiring Range: $44,027.00 - $51,719.00 ($19.74 - $23.19 per hour)Closing Date: Open Until Filled with the interview process beginning the week of September 14th, 2026*Whether you're new to a career in emergency communications or you bring years of dispatch experience, we want to hear from you.*Candidates with no experience will be hired as a Trainee at the starting rate of $19.74 per hour and will attend our in-house training academy for the first 6 weeks of employment. Employment, and the training academy, will begin on October 19th.Experienced Telecommunicators may qualify for advanced starting pay based on relevant experience, education, and certifications. The hiring range for this position is $19.74 - $23.19 per hour.We are currently recruiting for two full-time vacancies. The interview process will begin the week of September 14th.General Statement of Duties:This position answers calls for emergency services for both emergency and non-emergency situations received by the Burke County 911 Communications Center. Position requires approximately 40 hours of work per workweek.Duties and Responsibilities:To successfully perform this position, an individual must be able to perform the following:Answers emergency and non-emergency calls received by the Communications CenterUtilizes various systems and programs to locate the caller's location; prepares necessary reports regarding the caller and details of the callDispatches the appropriate emergency services personnel promptly and per Burke County policies and procedures; provides the responding emergency services personnel with the necessary informationInteracts with and assists the general public via telephone, email, or in person to provide support, information, and assistance with documents, programs, or systems maintained or provided by the Communications Center or the Emergency Communications DepartmentOperates the Division of Criminal Information ("DCI") terminal to send and receive messages regarding criminal histories, warrants, vehicle identification, missing persons, driver histories, and related informationMaintains all necessary certifications through trainings, courses, and continuing educationEngages in difficult negotiations requiring a well-developed sense of timing and strategyPerforms other duties as required or assignedRequired Education and Experience:High School Diploma or GEDAt least one (1) to three (3) years of experience in emergency management or call centers developing the necessary knowledge and skill to perform the duties of this positionSpecial Requirements (Upon Hire, Unless Otherwise Indicated):Licensed Telecommunicator (within 1 year of hire)International Academies of Emergency Dispatch Certification (within 1 year of hire)CPR Certified (within 1 year of hire)Association of Public-Safety Communications Officials-International Certification (within 1 year of hire)OMNYXX-DCI Certification (within 1 year of hire)Federal Emergency Management Agency Certification (within 1 year of hire)Must possess a valid driver's licensePhysical Requirements, Working Conditions, and Occupational Exposures:Standard vision requirements, with or without corrective lensesOccasionally lifts up to ten (10) poundsOccasionally spends time standingFrequently spends time sitting, speaking or hearing, using hands or fingers to handle, feel, type, or text, and engaging in repetitive motionsSubjected to serious mental effort and potential stressful situations during day to day operationsRequired Skills/Abilities:Proficient in spoken and written EnglishAbility to convey detailed instructions loudly, accurately, and/or quicklyAbility to receive detailed instructions or information through verbal communicationAbility to prepare and analyze written or computer dataAbility to address complex problems and issuesExcellent analytical, decision-making, and problem-solving skillsExcellent verbal and written communication and interpersonal skillsAbility to operate and use systems, technologies, and machines required to perform Communications Center dutiesAbility to select, evaluate, and interpret data from several sources, such as guidelines, policies, and proceduresExcellent organizational and time management skillsApplication Process: Burke County paper applications can be obtained at the Human Resources office, located at 200 Avery Ave. Morganton, NC, Mon-Fri 8:00am-5:00pm; online applications are available at: www.burkenc.org. Completed applications should provide a complete work history, including a detailed and thorough list of job duties. Incomplete applications will not be processed.Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or disability in employment or the provision of services.

Job Description

911 TelecommunicatorDepartment: Emergency CommunicationsHiring Range: $44,027.00 - $51,719.00 ($19.74 - $23.19 per hour)Closing Date: Open Until Filled with the interview process beginning the week of September 14th, 2026*Whether you're new to a career in emergency communications or you bring years of dispatch experience, we want to hear from you.*Candidates with no experience will be hired as a Trainee at the starting rate of $19.74 per hour and will attend our in-house training academy for the first 6 weeks of employment. Employment, and the training academy, will begin on October 19th.Experienced Telecommunicators may qualify for advanced starting pay based on relevant experience, education, and certifications. The hiring range for this position is $19.74 - $23.19 per hour.We are currently recruiting for two full-time vacancies. The interview process will begin the week of September 14th.General Statement of Duties:This position answers calls for emergency services for both emergency and non-emergency situations received by the Burke County 911 Communications Center. Position requires approximately 40 hours of work per workweek.Duties and Responsibilities:To successfully perform this position, an individual must be able to perform the following:Answers emergency and non-emergency calls received by the Communications CenterUtilizes various systems and programs to locate the caller's location; prepares necessary reports regarding the caller and details of the callDispatches the appropriate emergency services personnel promptly and per Burke County policies and procedures; provides the responding emergency services personnel with the necessary informationInteracts with and assists the general public via telephone, email, or in person to provide support, information, and assistance with documents, programs, or systems maintained or provided by the Communications Center or the Emergency Communications DepartmentOperates the Division of Criminal Information ("DCI") terminal to send and receive messages regarding criminal histories, warrants, vehicle identification, missing persons, driver histories, and related informationMaintains all necessary certifications through trainings, courses, and continuing educationEngages in difficult negotiations requiring a well-developed sense of timing and strategyPerforms other duties as required or assignedRequired Education and Experience:High School Diploma or GEDAt least one (1) to three (3) years of experience in emergency management or call centers developing the necessary knowledge and skill to perform the duties of this positionSpecial Requirements (Upon Hire, Unless Otherwise Indicated):Licensed Telecommunicator (within 1 year of hire)International Academies of Emergency Dispatch Certification (within 1 year of hire)CPR Certified (within 1 year of hire)Association of Public-Safety Communications Officials-International Certification (within 1 year of hire)OMNYXX-DCI Certification (within 1 year of hire)Federal Emergency Management Agency Certification (within 1 year of hire)Must possess a valid driver's licensePhysical Requirements, Working Conditions, and Occupational Exposures:Standard vision requirements, with or without corrective lensesOccasionally lifts up to ten (10) poundsOccasionally spends time standingFrequently spends time sitting, speaking or hearing, using hands or fingers to handle, feel, type, or text, and engaging in repetitive motionsSubjected to serious mental effort and potential stressful situations during day to day operationsRequired Skills/Abilities:Proficient in spoken and written EnglishAbility to convey detailed instructions loudly, accurately, and/or quicklyAbility to receive detailed instructions or information through verbal communicationAbility to prepare and analyze written or computer dataAbility to address complex problems and issuesExcellent analytical, decision-making, and problem-solving skillsExcellent verbal and written communication and interpersonal skillsAbility to operate and use systems, technologies, and machines required to perform Communications Center dutiesAbility to select, evaluate, and interpret data from several sources, such as guidelines, policies, and proceduresExcellent organizational and time management skillsApplication Process: Burke County paper applications can be obtained at the Human Resources office, located at 200 Avery Ave. Morganton, NC, Mon-Fri 8:00am-5:00pm; online applications are available at: www.burkenc.org. Completed applications should provide a complete work history, including a detailed and thorough list of job duties. Incomplete applications will not be processed.Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or disability in employment or the provision of services.