Summary
Cox Enterprises in Cherryville, NC is seeking a Supervisor for New Call/Follow Up to lead a team in a fast-paced roadside assistance environment, overseeing daily operations, scheduling, coaching, and customer service excellence.The ideal candidate will have strong communication, experience in contact centers, and the ability to manage staffing in a 24/7 operation, with a focus on performance, accountability, and employee engagement.#J-18808-Ljbffr
Job Description
Cox Enterprises in Cherryville, NC is seeking a Supervisor for New Call/Follow Up to lead a team in a fast-paced roadside assistance environment, overseeing daily operations, scheduling, coaching, and customer service excellence.The ideal candidate will have strong communication, experience in contact centers, and the ability to manage staffing in a 24/7 operation, with a focus on performance, accountability, and employee engagement.#J-18808-Ljbffr
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