Customer Service Representative

Job Description

Position available with the Municipal Court Department, Traffic Violations Bureau - Finance Division
Pay Range: $18.37-$28.01 per hour
Work Location: 511 E. 11th Street
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline: October 14, 2026

Responsibilities

What you'll do

• Process Appeals for the court on the front end.
• Process cash bonds and cash bond refunds for the court, ensuring that the amounts are accurate and balanced for the accounting/finance team.
• Process Professional bonds and lift warrants.
• Process all Pay agreement contracts for the defendant to sign and scan the contract to the case in SMC
• Receive and scan cash bond and professional bond paperwork, ensuring accurate entry for the accounting/finance team.
• Manage Time to Pay (TTP) for the court and assist customers in setting up TTP in SMC and IMDSPLUS
• Provide professional customer support in-person, by email, and by telephone, using professional techniques to ensure effective communication with customers.
• Go above and beyond to assist customers with questions about their tickets and other city departments, connect them with the right people, and provide resources.
• Manage cash transactions, including handling cash registers, balancing, and processing payments, and providing accurate change by utilizing modern office practices, procedures, equipment, and standard clerical techniques to maintain the municipal accounting system and ensure accounts receivable and payable are accurate for the accounting/finance team.
• Submit daily cash reports and documentation to the accounting/finance team.
• Maintain, organize, and record information efficiently and accurately for the customers and the court.
• Proficiently operate a personal computer, including multiple databases and Office suite packages, to perform various tasks such as bond refunds and email correspondence.
• Ensure every dollar collected matches the daily accounting/finance team's report.
• Distribute court mail to the appropriate department, process return mail for the court, and log it as returned on each case.
• Update the customers' information in the court systems.
• Process final judgment/bond forfeiture payments for bonding companies.
• Identify daily Dropbox and Jetpay payments.
• Process payout bonds and ensure the amount collected is correct for the accounting/finance team.
• Process Compliance letters for the customers.
• Process mail-in and drop-box payments.
• Process entry of appearance for attorneys.
• Process continuance requests and record requests for the customers.
• Process bond assignments for the bonding companies.
• Continue cases for Bond Forfeiture Hearings.
• Process payments on (L) Status cases and put them on a new Payment Agreement Contract.
• Process returned restitution checks.
• Approve attorney recommendations in IMDSPLUS
• File customers' documents and scan them to their cases.
• Uses resources effectively and efficiently.
• Exercises independent judgment, be flexible, and is adaptable.
• Respects individual diversity, listens to their concerns, and is open to new ideas and constructive criticism.
• Performs other duties as assigned.

Qualifications

REQUIRES

• High school graduation or GED and one (1) year of public or private sector experience in customer service work; OR an equivalent combination of education and experience.
• Must pass a background check as prescribed by the City.
• May be required to complete additional customer service training as established by the hiring Department.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).