TDI-Fraud and Enforcment-Program Specialist II

Summary

Agency Information

Do you have a passion for public state service and enjoy making a difference? The Texas Department of Insurance (TDI) is hiring! We regulate the insurance industry, administer the Texas workers' compensation system, perform the duties of the State Fire Marshal's Office, and educate and protect consumers. Apply now if you're looking for a rewarding career in public service. The Texas Department of Insurance is in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits of working at TDI:

• Flexible work schedules.
• Worklifebalance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free comprehensive medical insurance for fulltime employees and 50% off premium costs for dependents.
• Optional benefits like dental, vision, life insurance, and many more.
• Qualified employer for the Federal Public Service Loan Forgiveness Program.
• Some benefits for parttime employees are earned proportionately to the hours worked.

Before you apply:

TDI does not sponsor or assume sponsorship of an employment visa.

Learn about our selection process , our military employment preference, licensing, and credential requirements.

Job Description

Program Specialist II (Program Specialist)

Performs moderately complex (journeylevel) consultive services and technical assistance work. Work involves collecting, organizing, analyzing, and preparing materials related to open investigative files. Work also involves providing internal and external customer service, performing internal administrative support work, and responding to open records requests. May provide guidance to others. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

Essential Job Duties

This position:

• Prepares and distributes correspondence, reports, studies, forms, and documents.
• Makes entries in the computer tracking system, makes photocopies, and answers the telephone.
• Assists attorneys and investigators with litigation, including maintaining electronic case files and hearing preparation.
• Maintains communications with clients, opposing counsel, agencies, and the general public.
• Assists with professional scheduling of depositions, court appearances, and client interviews.
• Receives, processes, and responds to open records requests.
• Reviews and redacts confidential information from investigation, complaint, and case files.
• Performs other duties as assigned.

Minimum Qualifications

This position requires:

• Experience.
• Two years of experience in an office environment, administrative procedures, customer service, or in a field relative to assignment.
• Regular work attendance.
• Travel may be required for up to 5% of the time. If travel is 10% or more, you must maintain a state of Texas Driver¿s License.

Note | substitution language:

Education and experience relevant to position requirements may be substituted for one another on a yearforyear basis.
Additional job details:

This position requires regular work attendance. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

This position requires applicant to be eligible to apply for access to the Texas Criminal Justice Information system. For eligibility, see:
TDI will conduct a criminal background check on all final candidates. An applicant who has been convicted of, received deferred adjudication for, or has an open arrest for a criminal offense, may be disqualified from employment.

Knowledge/Skills/Abilities

This position requires demonstrated knowledge of:

• State laws, rules, procedures, and regulations relevant to job requirements.
• Accepted business practices and procedures.
• Business terminology, spelling, punctuation, and grammar.
• Data entry office practices and procedures.

This position requires demonstrated skill in:

• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
• Developing goals and objectives.
• Using Adobe Acrobat, PowerPoint, and Access.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
• Maintain the confidentiality of sensitive information.
• Analyze and solve workrelated problems and work independently on a variety of administrative work and technical assignments.
• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
• Work both independently and as a team player.
• Establish and maintain positive, effective, and open communication with all levels of employees and the public.

Military/Veteran Information

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the required documents, as applicable, with your application. See Military Employment Preference .
Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

OS, PERS, 16GX

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category Program Management

How to Apply

You may apply through CAPPS Agency Career Site or Work in Texas (WIT) .

The following information is required with your submission. Your submission must include complete:

• Employment history (month and year)
• Duties and responsibilities
• Education
• Certifications
• Licenses
• Employment questions

We may reject submissions that do not include all the required information.
If you are applying through WIT, log into CAPPS Agency Career Site to access employment questions and review your submission.

Job Description

Agency Information

Do you have a passion for public state service and enjoy making a difference? The Texas Department of Insurance (TDI) is hiring! We regulate the insurance industry, administer the Texas workers' compensation system, perform the duties of the State Fire Marshal's Office, and educate and protect consumers. Apply now if you're looking for a rewarding career in public service. The Texas Department of Insurance is in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits of working at TDI:

• Flexible work schedules.
• Worklifebalance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free comprehensive medical insurance for fulltime employees and 50% off premium costs for dependents.
• Optional benefits like dental, vision, life insurance, and many more.
• Qualified employer for the Federal Public Service Loan Forgiveness Program.
• Some benefits for parttime employees are earned proportionately to the hours worked.

Before you apply:

TDI does not sponsor or assume sponsorship of an employment visa.

Learn about our selection process , our military employment preference, licensing, and credential requirements.

Job Description

Program Specialist II (Program Specialist)

Performs moderately complex (journeylevel) consultive services and technical assistance work. Work involves collecting, organizing, analyzing, and preparing materials related to open investigative files. Work also involves providing internal and external customer service, performing internal administrative support work, and responding to open records requests. May provide guidance to others. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

Essential Job Duties

This position:

• Prepares and distributes correspondence, reports, studies, forms, and documents.
• Makes entries in the computer tracking system, makes photocopies, and answers the telephone.
• Assists attorneys and investigators with litigation, including maintaining electronic case files and hearing preparation.
• Maintains communications with clients, opposing counsel, agencies, and the general public.
• Assists with professional scheduling of depositions, court appearances, and client interviews.
• Receives, processes, and responds to open records requests.
• Reviews and redacts confidential information from investigation, complaint, and case files.
• Performs other duties as assigned.

Minimum Qualifications

This position requires:

• Experience.
• Two years of experience in an office environment, administrative procedures, customer service, or in a field relative to assignment.
• Regular work attendance.
• Travel may be required for up to 5% of the time. If travel is 10% or more, you must maintain a state of Texas Driver¿s License.

Note | substitution language:

Education and experience relevant to position requirements may be substituted for one another on a yearforyear basis.
Additional job details:

This position requires regular work attendance. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

This position requires applicant to be eligible to apply for access to the Texas Criminal Justice Information system. For eligibility, see:
TDI will conduct a criminal background check on all final candidates. An applicant who has been convicted of, received deferred adjudication for, or has an open arrest for a criminal offense, may be disqualified from employment.

Knowledge/Skills/Abilities

This position requires demonstrated knowledge of:

• State laws, rules, procedures, and regulations relevant to job requirements.
• Accepted business practices and procedures.
• Business terminology, spelling, punctuation, and grammar.
• Data entry office practices and procedures.

This position requires demonstrated skill in:

• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
• Developing goals and objectives.
• Using Adobe Acrobat, PowerPoint, and Access.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
• Maintain the confidentiality of sensitive information.
• Analyze and solve workrelated problems and work independently on a variety of administrative work and technical assignments.
• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
• Work both independently and as a team player.
• Establish and maintain positive, effective, and open communication with all levels of employees and the public.

Military/Veteran Information

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the required documents, as applicable, with your application. See Military Employment Preference .
Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

OS, PERS, 16GX

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category Program Management

How to Apply

You may apply through CAPPS Agency Career Site or Work in Texas (WIT) .

The following information is required with your submission. Your submission must include complete:

• Employment history (month and year)
• Duties and responsibilities
• Education
• Certifications
• Licenses
• Employment questions

We may reject submissions that do not include all the required information.
If you are applying through WIT, log into CAPPS Agency Career Site to access employment questions and review your submission.